Senior Field Service Technician

ABB

Field Service Technician executing service work for critical power equipment at customer sites. Identifies operational improvements, troubleshoots issues, and enhances customer satisfaction.

Posted 6/20/2026full-timeRemote • New Jersey • 🇺🇸 United StatesSenior💰 $83,300 - $133,280 per yearWebsite

About the role

Key responsibilities & impact

Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Support the certification process of Associate Field Service Technicians and Field Service Technicians.
Coach technicians and supervise complex site activities.
Act as trainers when needed, for team members and customers.
Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available.
Proactively identify potential equipment failures and recommend corrective actions.
Contribute to customer satisfaction by building and maintaining positive relationships.
Identify potential new sales opportunities while addressing customer needs and communicate them internally.
Identify opportunities for product and quality improvements.
Provide recommendations to management for improving operations and customer service.
Follow safety protocols and maintain safe work and environmental practices.
Report unsafe practices and incidents.

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 8+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (10+ years) servicing critical power equipment.
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Collaborates well with others.
Advanced level of ability to use Microsoft Office products.
Moderate ability to Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Works with a sense of urgency and ownership; until the job is complete!
Candidates must already have work authorization that would permit them to work for ABB in the US.

Benefits

Comp & perks

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinginstallationcommissioningmaintenancerepairsupgradesretrofitscustomer servicetest plansreport writing

Soft Skills

communicationcollaborationcoachingsupervisioncustomer relationship managementorganizational skillssense of urgencyownershipproblem-solvingtraining