Resident Service Engineer

Packsize

Resident Service Engineer installing and maintaining Packsize equipment for clients. Responsibilities include inventory management, customer support, and equipment troubleshooting.

Posted 7/23/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced mechanical and troubleshooting skills, with proficiency in parts and inventory management. Capable of effective communication and customer service, while adhering to safety protocols and maintaining accurate documentation.

Highest-signal resume keywords

Parts And Inventory ManagementAdvanced Mechanical SkillsTroubleshooting SkillsCustomer Service SkillsInventory Management Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced Mechanical SkillsTroubleshooting SkillsParts And Inventory ManagementPreventive MaintenanceInstallation Of EquipmentBasic Excel SkillsBasic Word SkillsTechnical DocumentationKPI AnalysisRecord-Keeping

Soft Skills

Excellent Work EthicTime Management SkillsEffective CommunicationIndependent JudgmentProblem-Solving Skills

Tools & Technologies

Inventory Management SoftwareWindows Platforms

Certifications & Qualifications

Valid Driver’s LicenseAssociate DegreeVocational Technical Training

Industry Keywords

Customer SupportQuality EngineeringR&DMachine MaintenanceSafety Protocols

About the role

Key responsibilities & impact

Work cross-functionally with R&D, Software and Quality Engineering teams
Receive incoming parts and supplies, verify their quality and quantity
Ensure proper documentation and record-keeping of parts transactions
Monitor and maintain accurate inventory levels of parts and supplies
Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
Completes and successfully pass training courses
Develops knowledge of Packaging Designs
Learns and develops the customer support and technical skills necessary to perform high quality maintenance
Performs preventive maintenance on machines, equipment and accessories
Performs installation of new equipment and train Customer Personnel
Learns and completes basic administration duties (assigned tasks, emails, etc.)
Exposed to moving parts and electricity that require safety protocols
Excellent work ethic and time management skills needed
Must be accessible via telephone, and promptly return email and phone messages
Travel by vehicle or airplane within assigned geography, overnight travel may be required

Requirements

What you’ll need

Proven experience in parts and inventory management, preferably in a similar industry
Proficiency in using inventory management software and tools
Excellent Customer Service skills
Basic Excel, Word skills
Knowledge of Windows platforms
Advanced mechanical skills
Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
Ability to learn troubleshooting and problem-solving procedures
Able and willing to lift up to 50 lbs
Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
Must be able to climb a ladder
Exhibit mature, independent judgment with little or no direct supervision
Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
Associate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferred
Good mechanical and troubleshooting skills
Clean driving record with a valid driver’s license.

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) retirement plan
Paid Time Off
Health Savings and Flexible Spending Accounts (HSA/FSA)
Life and disability insurance
Employee Assistance Program (EAP)