Packsize

Account Manager

• Own contract renewals, pricing, and commercial negotiations for assigned Strategic accounts
• Drive expansion, upsell, and multi-site growth opportunities
• Manage commercial risk and prevent revenue leakage
• Forecast renewals and expansion with high accuracy
• Develop and execute multi-year account plans and growth roadmaps
• Build deep, multi-threaded relationships with senior customer executives
• Act as the executive point of contact for Packsize on assigned accounts
• Align Packsize leadership to customer strategy and risk
• Partner closely with Customer Success to convert outcomes into expansion and renewal narratives
• Coordinate with Sales on new site opportunities and cross-sell motions
• Leverage Implementation, Service Operations, and CS Ops as needed—without owning delivery
• Increase Net Revenue Retention (NRR) and Gross Profit across assigned accounts
• Ensure renewals are proactive, predictable, and surprise-free
• Translate customer value into long-term commercial growth

Strategic Account Manager

Operations

• Place primary focus on delivering superior customer service as a member of the Customer Operations team.
• Strive to build and maintain relationships with internal and external customers.
• Own the role of providing customer wow, troubleshoot customer issues and resolve them completely.
• Obtain product knowledge (during training) to ensure the information provided to customers is accurate.
• Process orders and follow through until confirmed delivery.
• Experience in the PO/SO fulfillment cycle is preferred.
• Daily interaction with vendors and suppliers in a third-party or drop-ship scenario.
• Monitor inventory levels to ensure service level agreements are always achievable.
• A working knowledge of transportation and logistics processes will be an advantage in this role.
• Daily tracking of orders shipped to enterprise customers via parcel, LTL/FTL, and containers.

Customer Operations Coordinator

• Own the number. Take full accountability for Net Revenue Retention across Packsize’s core customer base, actively managing customer and relationship health, renewals, and expansion opportunity identification.
• Lead and develop a high-performing AM team. Coach, mentor, and performance manage a team of Account Managers.
• Build scalable AM processes. Design and implement account coverage models, renewal forecasting frameworks, and customer health scoring.
• Drive expansion and advocacy. Partner with Sales to identify and convert expansion opportunities.
• Develop a scaled motion for the long tail. Establish an efficient, low-touch coverage model for downmarket and pre-ICP customers.
• Champion the voice of the customer internally. Synthesize AM feedback, escalations, and product gaps into actionable input for R&D.
• Partner cross-functionally. Serve as the primary CS&G stakeholder in Sales, Marketing, and R&D partnerships.

Senior Director, Account Management

Business Development Rep

• Master the Sales Process: Learn to navigate the sales cycle, manage inbound inquiries, and develop outbound opportunities.
• Qualify Leads Efficiently: Use a structured approach to identify and engage with key decision-makers in high-volume warehouses, e-commerce fulfillment centers, and distribution hubs.
• Leverage Technology for Smarter Prospecting: Utilize tools like Salesforce, ZoomInfo, and 6sense to track intent signals, personalize outreach, and improve conversion rates.
• Develop Multi-Touch Outreach Strategies: Execute phone calls, emails, LinkedIn messages, and video prospecting to engage potential clients effectively.
• Objection Handling & Value Selling: Address common objections by demonstrating Packsize’s competitive advantages, such as on-demand packaging, automation, and sustainability benefits.
• Work Closely with Regional Sales Managers: Seamlessly hand off qualified leads to RSMs and align strategies to improve pipeline conversion.
• Maintain CRM Accuracy & Reporting: Keep detailed records of prospect interactions, pipeline progression, and key insights in Salesforce.
• Support Trade Shows & Events: Help categorize and follow up on leads generated from industry events to maximize new business opportunities.

Business Development Representative

• Conduct safety visits, audits, and GEMBA walks at customer sites across Europe.
• Assist with the standardization of safety programs to ensure they are established and maintained in alignment with Packsize’s global safety standards.
• Coach and mentor Field Service Engineers on safe work practices including LOTO, machine safeguarding, working at heights, and material handling.
• Lead or support incident and near-miss investigations and ensure corrective actions are implemented and closed.
• Develop and maintain task-based risk assessments and standardized safe work procedures (SOPs) for field service activities.
• Serve as the regional point of contact for the Velocity EHS safety management system, ensuring timely reporting of incidents, hazards, inspections, and corrective actions.
• Partner with German Works Councils on safety-related topics, initiatives, and consultation requirements.
• Collaborate with customers and internal leaders to meet site safety expectations and continuously improve performance.
• Support contractor management requirements by developing Job Hazard Analyses (JHAs) and partnering with internal stakeholders to obtain and maintain required health and safety documentation.

Safety Specialist – Field Operations

Field Engineer

• Install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities
• Troubleshoot issues using technical drawings and documentation
• Work cross-functionally with R&D, Software and Quality Engineering teams
• Perform routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues
• Installation of Packsize solutions and training others to use and maintain it
• Communicate with Packsize and customer’s personnel effectively

Resident Service Engineer – Weekend Shift

Sales

• Responsible for closing new Packsize accounts within a defined area
• Spend time with potential customers (40 hours per month of face-to-face and/or virtual meetings)
• Oversee proposals, negotiate terms/conditions, and implement contractual agreements
• Conduct meetings to understand prospective customers' current packaging process
• Proactively reach out to new prospects to set up initial meetings and/or presentations
• Design and implement optimum process flows that reduce cost, improve efficiency and sustainability
• Work alongside Packsize software and Sales Engineers to develop right size packaging process flows
• Close a determined amount of new business per year, primarily defined in revenue generated
• Work directly with existing business sales team to ensure expectations are met and customer is delighted

Regional Sales Manager

Solutions Engineer

• Provide day‑to‑day ECC support across Production Planning (PP), Plant Maintenance (PM), and Quality Management (QM), including hands‑on configuration, troubleshooting, and root‑cause analysis.
• Support and enhance manufacturing execution processes, including production order creation, scheduling, confirmations, backflushing, goods movements, routings/BOMs, work centers, capacity planning, and integration with inventory and warehousing.
• Drive improvements in production planning, including demand management, forecasting, MRP parameter optimization, planning strategies, and capacity leveling in coordination with supply chain and procurement teams.
• Strengthen and optimize maintenance operations, including maintenance notifications, work orders, preventive and calibration schedules, equipment/functional location hierarchies, refurbishment processing, and spare‑parts planning.
• Support and improve quality processes, including in‑process and final inspections, maintenance‑related inspections, results recording, usage decisions, defects logging, and quality notifications.
• Work directly with manufacturing, maintenance, engineering, and quality teams to understand operational issues and convert them into practical SAP ECC solutions.
• Streamline production, maintenance, and quality processes by reducing manual work, eliminating unnecessary customizations, and moving toward SAP standard best practices.
• Begin building the path toward S/4HANA, including: Identify simplification items and functional deltas in PP, PM, and QM Recommend clean-core approaches and process harmonization opportunities Highlight areas where ECC technical debt will impact S/4 readiness Document processes, functional designs, and test scenarios in clear, business‑friendly language.
• Collaborate closely with other SAP functional teams and developers; must have experience working with and managing contractors.
• Support testing cycles, cutover planning, hypercare, and continuous improvement initiatives.

SAP Solution Architect – Manufacturing

• Provide day‑to‑day SAP ECC support in SD, CS, and TM
• Support and enhance order management, pricing, delivery creation, picking/packing, shipment execution, and billing processes
• Strengthen and optimize CS processes
• Enhance transportation execution
• Work directly with sales, customer service, logistics, warehouse, and finance teams
• Document processes and functional designs

SAP Solution Architect – Order to Cash

• Provide day‑to‑day SAP ECC support across procurement, inventory, warehouse operations, and quality‑related functions, including hands‑on configuration, troubleshooting, and root‑cause analysis.
• Support and enhance procurement processes, including PO lifecycle, source lists, info records, subcontracting, consignment, pricing conditions, GR/IR, and supplier master data alignment.
• Strengthen and optimize inventory and warehouse execution, including goods receipt, putaway, picking, staging, bin management, transfer orders, replenishment, cycle counting, physical inventory, batch/serial management, and handling units (if applicable).
• Improve integration between MM/WM/QM and upstream/downstream processes such as production, quality, shipping/logistics, and service/returns.
• Support and enhance QM touchpoints within the supply chain, inspection lots, results recording, usage decisions, and quality notifications related to inbound and in‑process materials.
• Work directly with purchasing, warehouse, manufacturing, quality, and logistics teams to understand operational issues and translate them into practical ECC solutions.
• Streamline procurement and warehouse processes by reducing manual work, eliminating unnecessary customizations, and leveraging SAP standard best practices.
• Begin building the path toward S/4HANA, including: Identify MM/IM/WM/QM simplification items and functional deltas Recommend clean‑core approaches and process harmonization opportunities Highlight where ECC technical debt and customizations will impact S/4 readiness Document processes, functional and technical designs, mapping documents, and test scenarios in clear, business‑friendly language.
• Collaborate closely with other SAP functional teams and developers; must have experience working with and managing contractors.
• Support testing cycles, cutover planning, hypercare, and continuous improvement initiatives.