Resident Service Engineer

Packsize

Resident Service Engineer maintaining Packsize’s packaging automation equipment at a key customer site in Logan, New Jersey. Installing, troubleshooting, and servicing machinery on a weekend night shift.

Posted 8/5/2026full-timeLogan • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $33 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in parts and inventory management, advanced mechanical and troubleshooting skills, and effective customer service. Proficient in using inventory management software and maintaining accurate records while ensuring compliance with safety protocols.

Highest-signal resume keywords

Parts And Inventory ManagementAdvanced Mechanical SkillsTroubleshooting SkillsCustomer Service SkillsInventory Management Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Parts ManagementInventory ManagementTroubleshootingPreventive MaintenanceMachine OperationTechnical DocumentationExcelWordPackaging Design KnowledgeSafety Protocols

Soft Skills

Effective CommunicationCustomer Relationship ManagementIndependent JudgmentProactive Problem SolvingTeam Collaboration

Tools & Technologies

Inventory Management SoftwareWindows Platforms

Certifications & Qualifications

Valid Driver's LicenseAssociate DegreeVocational Technical Training

Industry Keywords

Equipment InstallationMachine MaintenanceCustomer KPIsOperational CharacteristicsQuality Engineering

About the role

Key responsibilities & impact

Work on-site at a key customer location to install, maintain, and support Packsize equipment
Manage parts and inventory within the customer warehouse
Build and maintain customer relationships through effective equipment service and proactive customer contact
Work cross-functionally with R&D, Software, and Quality Engineering teams
Receive incoming parts and supplies and verify quality and quantity
Document and maintain records of parts transactions
Monitor and maintain accurate inventory levels
Analyze customer KPIs to identify machine performance issues
Troubleshoot problems and perform machine maintenance
Complete training courses successfully
Develop knowledge of packaging designs
Perform preventive maintenance on machines, equipment, and accessories
Install new equipment and train customer personnel
Complete basic administrative duties
Operate machines by clearing jams, loading Z-fold, changing labels, changing bander paper, and adding glue
Travel by vehicle or airplane within the assigned geography, with possible overnight travel
Provide written and verbal reports to the customer and direct supervision regarding worksite status

Requirements

What you’ll need

Proven experience in parts and inventory management, preferably in a similar industry
Proficiency with inventory management software and tools
Excellent customer service skills
Basic Excel and Word skills
Knowledge of Windows platforms
Advanced mechanical skills
Advanced troubleshooting skills using drawings, operational characteristics, and technical documentation
Ability to learn troubleshooting and problem-solving procedures
Able and willing to lift up to 50 lbs
Ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist
Must be able to climb a ladder
Mature, independent judgment with little or no direct supervision
Effective written and verbal communication through reports to customers and direct supervision
Associate degree or vocational technical training strongly desired
Bachelor’s degree in a related area preferred
Good mechanical and troubleshooting skills
Clean driving record with a valid driver’s license
Must be accessible by telephone and promptly return email and phone messages
Ability to follow safety protocols around moving parts and electricity
Thursday-Sunday weekend night shift, 5:30pm-4am
Ability to travel within the assigned geography; overnight travel may be required

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) retirement plan
Paid Time Off
Health Savings and Flexible Spending Accounts (HSA/FSA)
Life and disability insurance
Voluntary critical illness insurance
Hospital indemnity insurance
Accident insurance
Legal/ID theft protection
Employee Assistance Program (EAP)
Initial travel for training purposes
Night shift differential of 10%