Field Service Engineer

Packsize

Field Service Engineer responsible for installation and maintenance of Packsize equipment solutions across customer sites. Collaborate with customers for technical support and training while adhering to safety protocols.

Posted 7/2/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, configuring, and maintaining Packsize equipment solutions while ensuring adherence to safety requirements. Proficient in troubleshooting mechanical issues and providing customer service support in various operational environments.

Highest-signal resume keywords

Packsize Equipment InstallationTroubleshooting Mechanical IssuesCustomer Service FocusKnowledge of Windows PlatformsValid Driver’s License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical Platform KnowledgeHand Tool ProficiencyRoutine MaintenanceEmergency Service ResponseBasic Microsoft ExcelBasic Microsoft WordGoogle Suite ExperienceClerical DutiesTechnical Specifications UnderstandingPackaging Design Knowledge

Soft Skills

Ability to Work IndependentlyEffective Communication

Certifications & Qualifications

Associates DegreeVocational Training

Industry Keywords

Customer Operational ProcessesSafety RequirementsInstallation Training

About the role

Key responsibilities & impact

install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities
Scheduling tasks at customer job sites
Troubleshooting issues, quickly and effectively
Performing routine maintenance and emergency services as they arise
Continuous learning, including customer operational processes, packaging designs, technical specifications
Installation of Packsize solutions and training others to use and maintain it
Basic clerical and administrative duties
Follow all Packsize and customer safety requirements

Requirements

What you’ll need

Customer service focus
Knowledge of Windows platforms
Knowledge of and effective use of hand tools
Knowledge of mechanical platforms
Ability to work independently with little or no direct supervision
Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Associates Degree, Vocational Training or equivalent experience
Bachelor's Degree in a related area preferred
Valid driver’s license and clean driving record

Benefits

Comp & perks

medical, dental, and vision coverage
401(k) retirement plan
Paid Time Off
Health Savings and Flexible Spending Accounts (HSA/FSA)
life and disability insurance
access to an Employee Assistance Program (EAP)