Ecommerce

• Manage and maintain Shopify Plus operations across three brand storefronts
• Upload and update products using bulk CSV files while following established naming and formatting conventions
• Optimize product listings, SEO titles, and meta descriptions
• Assist with website merchandising, collection structures, and overall site aesthetics
• Ensure website content, pricing, and inventory information remain accurate and up to date
• Support initiatives that improve the online customer shopping experience
• Assist with Xero reconciliations, invoice entry, and expense coding
• Perform weekly bank feed reconciliations
• Follow up on outstanding supplier invoices and credits
• Manage and support Klaviyo email campaigns and automation flows
• Maintain subscriber lists, segments, and suppression lists
• Update and improve existing email templates and automated flows
• Support email marketing initiatives across all brands
• Manage the Appstle loyalty and rewards program
• Maintain tier structures, earning rules, redemption settings, and expiration configurations
• Monitor daily loyalty activity and resolve member account issues
• Prepare monthly loyalty performance reports
• Apply Lightroom presets to product and lifestyle imagery for marketing use
• Edit fashion product images using Photoroom or similar tools, including:
• - Background removal
• - AI-generated backgrounds
• - Color correction
• Audit website imagery for consistency in:
• - Cropping
• - Backgrounds
• - Lighting
• - Visual presentation
• Identify images requiring retouching or reshooting
• Handle e-commerce-related administration and reporting
• Process supplier orders and coordinate through wholesale ordering portals
• Manage supplier and customer communications
• Triage and maintain inbox communications
• Create and maintain SOPs within Notion
• Reduce founder dependency through documentation and autonomous ownership of recurring tasks

E-Commerce, Website Coordinator

• Manage and update product listings within Shopify across two online stores
• Clean and standardise product data, including weights, descriptions, images, and variants
• Create and optimise product listings with accurate meta titles and descriptions
• Prepare and execute bulk product uploads via spreadsheets and CSV files
• Support ongoing product uploads from new supplier inventory and liaise with suppliers for details
• Identify and resolve duplicate or inconsistent listings across both websites
• Respond to customer emails and handle online chat support within required timeframes
• Resize and optimise product images for website use while creating SEO-friendly alt text
• Monitor website listings for errors, missing information, or out-of-stock issues
• Assist with category organisation, website merchandising, and seasonal product updates
• Upload and organise invoices or stock documentation
• Assist with basic competitor and pricing research alongside general eCommerce tasks

eCommerce Assistant, Shopify

• Manage order processing and customer service across Amazon, Shopify, eBay, Michaels, Etsy, and Faire
• Respond to customer inquiries and resolve order-related issues via email
• Monitor and manage existing AI agents/automations, including handling workflow edge cases (training will be provided)
• Coordinate daily communication and task updates through WhatsApp, Slack, and ClickUp

E-commerce Support – Automation Assistant

• Oversight of the Intrepid-client relationship
• Determine opportunities and identify process improvements to grow online sales revenue
• Coordinate with sales and marketing teams and other support teams
• Design sales growth proposals and prepare client reports
• Ensure client needs are met and their voices are heard

Key Account Manager, E-commerce

• Manage and optimize multi-channel campaigns across Meta, Google, TikTok, and emerging platforms to maximize ROI.
• Develop and execute strategies to increase brand awareness, community engagement, and brand search volume.
• Track, analyze, and report on performance using tools like GA4, Shopify analytics, and attribution platforms.
• Collaborate with our content team to develop hooks, creatives, and messaging that resonate with our vanlife community.
• Drive improvements across funnels, from awareness to retention, ensuring a seamless and engaging customer experience.
• Plan and allocate marketing budgets to maximize efficiency and meet performance targets.
• Work with operations, product development, and leadership to align marketing with launches, inventory, and business priorities.

E-commerce Marketing Manager

• Support DX lead in designing and optimizing digital journeys
• Innovate with AI to drive efficient work across customer journeys
• Optimize Zendesk or Zapier configurations to eliminate bottlenecks
• Collaborate to map end-to-end digital journeys
• Build cases for automation using data and measure success

Customer Support Specialist, Digital Experience

• Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability.
• Obsess over excellent customer experience.
• Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify and Amazon.
• Support and execute merchandise and product launches in collaboration with Marketing.
• Coordinate fulfillment and logistics partners across regions (China, US, Europe).
• Manage inventory tracking and stock levels to avoid shortages or overstock.
• Monitor store performance metrics (sales, conversion rates, AOV, shipping costs, refunds, customer satisfaction).
• Conduct market and competitor research to identify optimization opportunities and emerging trends.
• Support promotional planning and execution, including quarterly promotions and high-volume sales periods.

E-commerce Lead

• Assist in daily listing checks and basic product content updates
• Support campaign preparation (pricelists, promo files, listing validation)
• Monitor campaigns and assist during mega campaign “salubongs”
• Help update order, returns and reconciliation trackers
• Coordinate with Ops PIC for basic reconciliation and discrepancy checks
• Handle simple customer service inquiries using approved templates
• Pull platform data for weekly reports and performance summaries
• Support general administrative tasks for ecommerce operations

E-Commerce Internship, July - December

• Support Content Manager and autonomously oversee the development and execution of content and creative strategies across multiple clients, including tier 1 clients and ad hoc audits
• Serve as a true client partner and subject‑matter authority, making clear recommendations and confidently articulating Amazon and Podean best practices internally and externally
• Collaborate with designers to deliver award-winning creative strategies for clients and internal projects
• Work closely with the Media team and Account Managers to ensure all content aligns with clients’ broader advertising and business objectives
• Partner with Account Managers to create content and SEO strategies that support the client’s broader goals
• Demonstrate a strong understanding of Amazon creative, content data, and analytics, with the ability to analyse performance results and testing insights to continuously optimise content and creative outputs

Senior Content Associate, eCommerce

• Respond to customer enquiries promptly and professionally via Gorgias across email, chat, and other integrated channels
• Provide expert product advice and personalised recommendations based on customer needs, skin type, and product knowledge
• Manage order-related concerns including tracking, delays, cancellations, returns, refunds, and replacements
• Coordinate with the Melbourne-based Customer Service agent and wider team to ensure consistent and aligned customer experiences
• Identify and escalate recurring customer concerns, complaints, or emerging trends to the relevant team members
• Maintain accurate customer interaction records within Gorgias and Shopify
• Support the team during promotional periods and campaign launches with timely and high-quality responses
• Stay up to date with product launches, ingredients, and brand messaging to ensure accurate and on-brand communication

E-Commerce Customer Service Representative – Beauty Products

• Respond promptly and professionally to customer concerns and inquiries via email and calls (when necessary)
• Provide accurate updates regarding orders, shipping, returns, and product-related concerns
• Maintain a positive customer experience and ensure customer satisfaction
• Monitor and respond to customer messages and inquiries across e-commerce platforms such as Amazon, Shopify, and TikTok Shop
• Assist in maintaining smooth day-to-day operations within the selling platforms
• Escalate urgent issues or recurring customer concerns when necessary
• Coordinate with warehouses and logistics teams regarding delayed shipments, tracking updates, and return requests
• Assist in monitoring fulfillment-related concerns and ensuring timely resolution
• Communicate shipping or operational updates clearly to customers and the client
• Work closely with the client to support daily operational tasks and customer-related processes
• Assist with organizing information, tracking issues, and maintaining operational efficiency
• Support additional administrative or operational tasks as needed

E-Commerce and Operations Specialist

• Customer support — all online channels
• Managing all online customer enquiries through Gorgias (the brand’s helpdesk platform), responding within 24 hours
• Handling WhatsApp customer communications, including responding to broadcast messages around new collection launches
• Resolving issues calmly and professionally — order amendments, delivery problems, sizing questions, product enquiries
• Processing customer refunds following the brand’s policies
• Supporting returns and exchanges, including inspecting return data weekly and flagging patterns
• Uploading product information, copy, and imagery to the brand’s Shopify site
• Tagging products correctly so they appear in the right collections and filters
• Running regular UX spot-checks across the website to catch issues before customers do
• Supporting the brand’s international customers through Global-E (their cross-border e-commerce platform — training provided)
• Supporting performance reporting across e-commerce, social, and email channels — extracting key metrics from the brand’s analytics platforms and presenting them in a structured weekly format

E-commerce, Customer Support Coordinator

• Manage day-to-day relationships with global 3PL providers across US, EU, UK, and AUS markets
• Lead recurring operational syncs with fulfillment partners to ensure SLA performance remains on track
• Create and submit Warehouse Receiving Orders (WROs) and monitor inbound inventory workflows
• Conduct daily order-health checks and resolve shipping, fulfillment, and inventory exceptions
• Monitor fill rates, ship times, returns, and operational KPIs while escalating issues proactively
• Build and maintain demand forecasting models across all SKUs and product variants
• Monitor inventory levels across multiple warehouses and proactively rebalance stock
• Track expiration dates, lot numbers, and FIFO compliance across fulfillment operations
• Identify inventory at risk of expiration and recommend liquidation or promotional strategies
• Develop dashboards and reporting systems to improve inventory visibility and forecasting accuracy
• Serve as the primary operational point of contact for suppliers, manufacturers, and vendors
• Coordinate production schedules with launch timelines and replenishment needs
• Source and onboard new suppliers for future product lines and collaborations
• Negotiate lead times, pricing, MOQs, and vendor deliverables where applicable
• Maintain organized supplier documentation and proactively identify supply risks
• Own operational execution for all new product launches from PO to go-live
• Coordinate launch timelines across logistics, marketing, creative, and supplier teams
• Conduct product and packaging test orders prior to scaled production
• Identify operational risks that may delay launches and communicate mitigation plans early
• Ensure inventory readiness before campaigns and market launches begin
• Track supplier and vendor invoices while ensuring timely approvals and payments
• Coordinate with bookkeeping and finance teams for accurate reconciliation workflows
• Maintain Shopify operational workflows including product management and bulk updates
• Configure and maintain kitting, bundling, and operational rules within Shopify and connected apps
• Support operational automation initiatives using Shopify Flows and AI-enabled workflows

Operations Manager – TC, Shopify, Global Supply Chain

• Monitor retail vendor portals daily to ensure products are live, compliant, and priced correctly
• Upload new products into retail systems and manage the process end-to-end
• Identify and resolve portal issues before they impact retailer operations or orders
• Track portal notifications, alerts, and exceptions to ensure timely resolution
• Maintain detailed logs of portal activity, alerts, and completed actions
• Conduct weekly competitor and retail market research across key websites
• Gather pricing, assortment, and promotional data for leadership review
• Support leadership preparation for retailer meetings through structured data pulls and research
• Monitor retailer activity, assortment shifts, and promotional changes
• Deliver clean, organized, and actionable market intelligence reports
• Audit pricing across retail systems and cross-reference against internal pricing lists
• Maintain accurate pricing trackers and documentation
• Flag discrepancies and prioritize issues based on business impact
• Support ongoing pricing consistency across all active retail channels
• Prepare weekly exception reports covering pricing issues, anomalies, and portal concerns
• Organize reporting in a clear and actionable format for leadership review
• Escalate operational risks and unresolved issues proactively
• Maintain consistency with existing reporting templates and structures
• Maintain internal trackers including pricing logs, issue logs, and task trackers
• Keep documentation organized and continuously updated
• Build operational visibility and institutional knowledge across workflows
• Ensure accurate audit trails and status tracking across operational activities

E-Commerce Operations Coordinator – Wholesale Jewelry, Retail Operations

• Own end-to-end Headless CMS stack (Sanity/Next.js): design schemas, ship features, and deploy confidently
• Design the full content schema in Sanity.io from the ground up
• Build custom Sanity Studio configurations and input components
• Write clean content migrations
• Develop the Next.js frontend consuming Sanity's GROQ API
• Implement performance budgets and Core Web Vitals targets
• Own the deployment pipeline on Vercel
• Connect the CMS to third-party booking, scheduling, and payment platforms
• Build error handling, retry logic, and observability

Full Stack Developer – Headless CMS, Sanity.IO, Node.JS, Shopify Plus

• Own day-to-day operations of the e-commerce store, ensuring accuracy, performance, and operational stability.
• Obsess over excellent customer experience.
• Maintain and optimize product pages, including descriptions, imagery, pricing, SEO, and layout within Shopify and Amazon.
• Support and execute merchandise and product launches in collaboration with Marketing.
• Coordinate fulfillment and logistics partners across regions (China, US, Europe).
• Manage inventory tracking and stock levels to avoid shortages or overstock.
• Monitor store performance metrics and deliver monthly reports with insights and recommendations.
• Conduct market and competitor research to identify optimization opportunities and emerging trends.
• Support promotional planning and execution, including quarterly promotions and high-volume sales periods.
• Collaborate cross-functionally to ensure e-commerce initiatives align with brand and business priorities.
• Maintain documentation and SOPs for e-commerce processes, continuously improving workflows as the store scales.

E-commerce Specialist

• Manage and maintain our Shopify website (core responsibility)
• Create and update landing pages, collections, homepage campaigns, and promotions
• Ensure site reliability and accuracy at all times (“don’t break the site”)
• Upload, manage, and optimise products and pricing where required
• Manage and optimise Amazon, eBay, and Kogan stores
• Optimise listings beyond basic uploads (SEO, collections, structure)
• Monitor performance and troubleshoot sales drops or issues
• Plan, launch, and optimise Google Ads campaigns
• Perform keyword management and ongoing optimisation
• Conduct SEO optimisation across Shopify and marketplace platforms
• Create basic marketing assets using Canva (banners, promos, flyers)
• Support EDM/email marketing activities
• Publish light social media content when needed (low priority)

Marketing and E-Commerce Coordinator

• Develop and advise on eCommerce marketing & campaign strategies for key regional accounts across the marketplaces, platforms, and properties
• Drive platform excellence through data analysis, performance tracking, and implementation of best practices
• Provide end-to-end client servicing, acting as the main point of contact for key regional accounts
• Work closely with the teams and platform SPOCs to ensure a comprehensive approach
• Drive regionally for in-house retail media ad tech proprietary adoption across markets and brands, conduct audits and advise on strategies

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