Ecommerce

• Reviews the correctness and completeness of the weekly work, which includes bills processing and bank transaction coding, and monthly work prepared by the Associate Accountant.
• Ensures all weekly and monthly responsibilities of the Associate accountant are being done diligently.
• Performs initial and/or final review of monthly and/or quarterly management reports.
• Provide Accounting and Technical support to Accounting Associate(s); train or guide the Accounting Associate(s) where needed.
• Handles new and complicated tasks, client onboarding, clean up and catch-up work, seasonal tasks (such as 1099 and audit support), and creation or maintenance of accounting work papers.
• Preparation of process documents and works together with the Manager on process improvements.
• Attend to Manager/Project Manager/Client’s questions, concerns, or issues.
• Work with the Manager on people management – team’s capacity, performance evaluation, staff concerns, interviews for new hire, employee onboarding, etc.
• In the absence of the Associate, Senior Accounting Associate assumes the responsibility of the Associate.
• In the absence of the Manager, can perform as the leader of the team.

Senior Accounting Associate, E-Commerce

• Part-time role; specialized schedule to accommodate for support needed during campaigns
• Respond to E-commerce Customer Service chats
• Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service, propose additional products to customers as deemed appropriate.
• Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed
• Report customer concerns to the marketplaces as needed
• Remain up to date with brand campaigns, product catalogue, promo offers, and category trends.
• Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others

E-Commerce Customer Service Executive

• Build and maintain custom webstores using platforms like SAGE, Order My Gear (OMG), and BrightStores.
• Perform store refreshes and updates, including product merchandising and virtual image sourcing.
• Execute website edits and maintenance based on AE requests.
• Review landing pages, product details, checkout processes, and all other vital e-commerce website elements for visual appeal, accuracy, and user-friendliness.
• Collaborate with integrated partners to coordinate the integration and testing of templates and products on external systems.
• Manage project timelines for e-commerce site builds and adhere to service-level agreements for site maintenance requests.
• Coordinate the production of orders and ensure timely communication with suppliers about orders using an e-commerce platform.
• Enter orders from webstores into HALO systems (e.g., MStar, NetSuite).
• Set up orders for processing, verify inventory and pricing, and initiate account setup.
• Provide platform guidance to AEs and internal teams.
• Ad hoc tasks aligned with those mentioned above.

ECommerce Specialist

• Edit raw footage into polished, compelling videos aligned with project goals and brand guidelines.
• Add visual effects, motion graphics, titles, transitions, and sound elements as required.
• Perform color correction, audio adjustments, and overall enhancement of video quality.
• Collaborate with creative, marketing, and production teams to understand project requirements and timelines.
• Review and incorporate feedback quickly and accurately.
• Manage project files, organize media assets, and maintain an efficient workflow.
• Ensure timely delivery of all assigned video assets.

E-commerce Video Editor

• Listing management. Create, maintain, and optimize product listings across Amazon and other marketplaces.
• Organize incoming product information, manage content updates, and ensure every listing is accurate and complete.
• Keyword research and SEO. Support listing optimization through keyword research, search term monitoring, and content development in collaboration with the brand team.
• New product launches. Support go-to-market execution — coordinating assets, timelines, and cross-functional tasks to keep launches on track.
• Partner onboarding. Facilitate the setup of new brand partners and ongoing projects across multiple marketplaces.
• Reporting and insights. Monitor brand metrics and generate accurate, timely reports on sales trends, inventory health, buy box status, and campaign effectiveness.
• Cross-functional coordination. Act as the connective tissue between supply chain, marketing, and creative to ensure nothing falls through the cracks.

Ecommerce Specialist

• Develop and maintain the 3 year merchandise roadmap, including expansion into new sales channels.
• Own the day to day operations of the online stores.
• Manage store merchandising, navigation, and commercial optimization.
• Analyze store performance and make data driven recommendations.
• Improve conversion rate, average order value (AOV), checkout flow, and overall customer purchasing experience.
• Execute quarterly campaigns alongside the Marketing Manager from an operational and commercial perspective.
• Manage supplier relationships, timelines, and manufacturing.
• Oversee logistics, fulfilment, and inventory planning.
• Own product costing, pricing, and profit margin analysis in partnership with Finance.
• Continuously improve operational efficiency, supplier performance, product quality, and costs.
• Manage the CX Representative (Tweet) and Special Projects Coordinator (Dianne).

E-commerce Manager

• Respond to customer inquiries through email
• Resolve order, shipping, return, exchange, and product-related concerns
• Manage and prioritize support tickets using a customer support platform
• Investigate customer issues and provide timely, accurate resolutions
• Escalate complex cases to the appropriate internal teams when needed
• Maintain detailed and organized records of customer interactions
• Collaborate with internal teams to ensure a seamless customer experience
• Support the client with additional tasks and responsibilities as needed

E-commerce Customer Support Representative

• Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams
• Own the order confirmation workflow end-to-end — from sales order entry through to on-time, in-full delivery
• Process and issue invoices against Purchase Orders, staying on top of month-end deadlines
• Help set up logistics and systems for new wholesale partners coming on board
• Keep the Operations Handbook current as processes evolve
• Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects
• Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations
• Track order fulfilment against agreed KPIs for online orders
• Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed
• Coordinate product dispatches for influencers, retail samples, and PR
• Manage work orders for both new and existing SKUs
• Support the broader product lifecycle process from launch through to discontinuation

Operations Coordinator – FMCG E-Commerce

• Own day-to-day management of Meta Ads accounts (Facebook & Instagram)
• Build, launch, and optimize campaigns based on performance goals
• Monitor budget pacing and adjust bids to maximize results
• Manage campaign performance through learning phases and scaling efforts
• Identify performance trends and optimize based on data insights
• Collaborate on creative testing and iteration strategies

Director of Paid Social – Performance Marketing Manager, Retail & E-commerce

• Own day-to-day management of Google Ads accounts (Search, PMax, Shopping, YouTube)
• Build and refine account structure, campaigns, and asset groups
• Manage keyword strategy, search queries, and negative keyword lists
• Monitor and optimize shopping feeds and campaign performance
• Handle bid strategy and budget pacing to hit performance goals
• Draft ad copy and creative variations (with final approvals as needed)
• Monitor GA4 conversions and investigate discrepancies
• Collaborate with paid social on cross-channel insights
• Lead paid search communication with the client (Slack, calls, reporting)
• Participate in weekly calls and present performance updates

Director of Paid Search, Performance Marketing Manager, Retail & E-commerce

• Day-to-day Shopify operations: product listings, collections, content updates
• QA the store across devices and browsers; flag and triage bugs promptly
• Manage review programme refresh (Stamped) and post-purchase survey
• Update blog and landing page content to support conversion
• Build, schedule and deploy email campaigns and lifecycle flows (welcome, abandonment, post-purchase, winback)
• Report weekly on email KPIs: open rate, CTR, CVR, revenue per send
• Test and optimise send cadence, subject lines and content with CRM Contractor
• Execute launches end-to-end: uploads, collections, content QA and go-live checks
• Support Sr Ecommerce Manager with upsell strategy and implementation for new products
• Optimise product/collection pages: meta titles, descriptions, headings, alt text
• Create redirects and reduce 404 pages
• Publish blog content

E-commerce Marketing Executive

• Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure
• Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization
• Simplify technical and e-commerce concepts into easy-to-understand steps for beginners
• Track customer progress and identify opportunities for intervention or additional support
• Build strong customer relationships to drive engagement, retention, and success
• Collaborate with internal teams to provide customer feedback and improve training materials
• Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies
• Support community engagement and facilitate discussions within coaching groups

Customer Success Coach – E-commerce Coach

• Facilitate onboarding sessions for new customers
• Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals
• Simplify technical and e-commerce concepts into easy-to-understand steps for beginners
• Track customer progress and identify opportunities for intervention or additional support
• Build strong customer relationships to drive engagement, retention, and success
• Collaborate with internal teams to provide customer feedback and improve training materials
• Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies
• Support community engagement and facilitate discussions within coaching groups

• Deliver exceptional customer service via email, phone and live chat.
• Manage orders, returns, refunds, shipping, and administrative updates with accuracy.
• Respond to product enquiries, using fitment guides and brand resources to provide accurate recommendations.
• Investigate “Where is my order?” (WISMO) queries, including follow-ups with shipping providers.
• Apply goodwill gestures, such as credits, in line with customer satisfaction guidelines.
• Maintain up-to-date records across systems and processes, using Salesforce Service Cloud.
• Participate in daily check-ins with the second-in-command and team meetings via Slack/video call.
• Collaborate with the onshore Customer Service team, escalating complex issues as needed.
• Build strong customer loyalty and retention by delivering personalised, solution-focused service and ensuring customers feel valued throughout their journey.
• Upsell and promote in-house brands by recommending suitable products and highlighting their value to drive repeat purchases.
• Uphold the company’s casual, down-to-earth tone across all brands.
• Continuously learn, adapt, and improve workflows to enhance efficiency and service quality.

E-Commerce Customer Service Representative

• Help develop and implement effective strategies to generate eCommerce sales, including but not limited to identifying target audiences, conducting market research, creating campaigns, and providing an excellent customer experience.
• Monitor and analyze website performance and customer data using a variety of tools and help identify opportunities for improvement and optimization.
• Write and edit product listings that will be published on our e-Commerce site ensuring accuracy and keyword optimization.
• Set standards, systems, and best practices for new product listings, content creation, supply chain, and maintenance.
• Work closely with different teams and stakeholders (product management, marketing, sales, logistics, etc) to ensure smooth operations and optimization of our e-Commerce store.
• Monitor competitor activity and market trends including changes in product sales and pricing.
• Utilize customer service software and automation tools to provide best in class customer experiences.
• Analyze customer feedback.
• Develop and maintain relationships with vendors and suppliers.
• Be a subject matter expert to assigned product categories.

E-Commerce Specialist

• The accountant is responsible for the day-to-day bookkeeping tasks of the clients that have been assigned to the team.
• Update of the bank accounts via online feed.
• Import of the bank/cc transactions via manual feed.
• Coding of bank and cc transactions.
• Reach out to the senior accountant/accounting manager for any open items to be sent to the PM.
• The accountant manages the processing of bills and receipts via the any third-party web-based application of the clients. This could be Bill.com, ReceiptBank, Dext etc.
• Process the bills uploaded in the Inbox on a specific schedule. This will include the General ledger code to be used, Class to be assigned, description, service date, and the approvers to be assigned.
• Reach out to the senior accountant/accounting manager for the review of the bills processed.
• On a case-to-case basis, the accountant also is responsible for entering customer deposits, application of payments, and any other AR related tasks to be assigned by the PM to the team.
• Read and interpret payroll reports, record payroll entries in accounting system, posting amounts to salaries/labor, federal and state tax expense and withholding liability accounts
• Monthly or quarterly, the accountant is responsible for reconciling the balance sheet and revenue accounts, updating workpapers, and posting closing entries in the accounting system.
• Monthly or Quarterly Financial Statement preparation with flux analysis/variance analysis.
• The ability to self-review work and build excel formulas to assist in the review process

Accounting Associate, E-Commerce

• Jira Ticket Creation & Backlog Ownership: Translate high-level product strategy, merchant requirements, and operational flows into crystal-clear, highly detailed Jira tickets with crisp acceptance criteria, ensuring the backlog remains meticulously groomed, structured, and ready for development.
• Daily Prioritisation & Ticket Fulfilment: Run rigorous daily prioritisation and actively manage sprint execution to drive ticket fulfilment. Collaborate closely with the engineering team to maintain focus, minimise disruptive context-switching, and resolve technical blockers immediately so developers can execute at maximum velocity.
• End-to-End Product Ownership: Own the roadmap, scoping, and successful delivery of core modules.
• AI-First Product Innovation: Proactively research and implement cutting-edge AI developments to turn manual e-commerce logistics processes into automated, self-optimising workflows.
• Hands-on QA & User Acceptance Testing (UAT): Personally lead and execute rigorous Quality Assurance (QA) and UAT workflows to guarantee that complex carrier integrations, merchant dashboards, and platform updates are completely robust before they go live.
• Onboarding & Project Management Support: Act as the primary product-facing project manager for merchant onboarding, coordinating directly with scaling brands to guide them smoothly and resolve operational edge cases.
• Deep Integrations Strategy: Define and streamline our carrier and WMS integration framework. Drive the product requirements that enable our team to connect complex courier, warehouse (such as Mintsoft, PeopleVox), and partner APIs quickly, cleanly, and reliably.
• Shopify Ecosystem Integration: Deepen our integration with Shopify Plus, ensuring our merchant dashboard, App Bridge interfaces, and webhooks are highly performant, intuitive, and frictionless for enterprise-level operations.
• Logistics & Compliance Focus: Architect product features that handle the complex realities of cross-border commerce, international customs documentation, commercial invoices, and DDU/DDP financial splits.

Senior Product Manager – Shopify

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management
• Handle inquiries related to move-in logistics, delivery coordination, order status, account updates, returns, and billing
• Resolve standard Tier I issues independently using SOPs and knowledge base resources
• Escalate complex issues with clear documentation
• Maintain detailed and accurate ticket notes, following escalation pathways and communication guidelines
• Prioritize accuracy and consistency over speed
• Coordinate with internal Operations teams as needed

Tier I E-commerce Customer Experience Representative – Seasonal

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management
• Handle inquiries related to move-in logistics, delivery coordination, order status, account updates, returns, and billing
• Resolve standard Tier I issues independently using SOPs and knowledge base resources
• Escalate complex issues (medical/safety concerns, delivery failures, missing/damaged items, billing discrepancies) to Tier II with clear documentation
• Maintain detailed and accurate ticket notes, following escalation pathways and communication guidelines
• Prioritize accuracy and consistency over speed, especially during peak move-in periods
• Coordinate with internal Operations teams as needed.

E-commerce Customer Experience Representative – Seasonal

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management
• Handle inquiries related to logistics, delivery coordination, order status, account updates, returns, and billing
• Resolve standard Tier I issues using SOPs and knowledge resources
• Escalate complex Tier I issues to Tier II with clear documentation
• Maintain detailed and accurate ticket notes
• Prioritize accuracy and consistency during peak periods
• Coordinate with internal Operations teams as needed

Ecommerce jobs in Philippines

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Senior Accounting Associate, E-Commerce

E-Commerce Customer Service Executive

ECommerce Specialist

E-commerce Video Editor

Ecommerce Specialist

E-commerce Manager

E-commerce Customer Support Representative

Operations Coordinator – FMCG E-Commerce

Director of Paid Social – Performance Marketing Manager, Retail & E-commerce

Director of Paid Search, Performance Marketing Manager, Retail & E-commerce

E-commerce Marketing Executive

Customer Success Coach – E-commerce Coach

Customer Success Coach – E-commerce Coach

E-Commerce Customer Service Representative

E-Commerce Specialist

Accounting Associate, E-Commerce

Senior Product Manager – Shopify

Tier I E-commerce Customer Experience Representative – Seasonal

E-commerce Customer Experience Representative – Seasonal

E-commerce Customer Experience Representative, Tier I