E-commerce Customer Support Representative

StaffRight Careers

E-commerce Customer Support Specialist providing email assistance and resolving customer inquiries. Managing support tickets and collaborating with internal teams for a seamless customer experience.

Posted 7/7/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱40,000 - ₱50,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on email support, problem-solving, and effective communication. Proficient in managing support tickets and collaborating with internal teams to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceEmail SupportTicketing Platform ExperienceProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportOrder ManagementShipping ResolutionReturn ManagementExchange ManagementIssue InvestigationRecord KeepingTime ManagementCritical ThinkingMulti-tasking

Soft Skills

Written CommunicationVerbal CommunicationDetail-OrientedCollaborationAdaptability

Tools & Technologies

GorgiasZendeskFreshdeskHelp ScoutTime Doctor

Industry Keywords

E-commerceCustomer InquiriesSupport TicketsCustomer ExperienceUS Time Zones

About the role

Key responsibilities & impact

Respond to customer inquiries through email
Resolve order, shipping, return, exchange, and product-related concerns
Manage and prioritize support tickets using a customer support platform
Investigate customer issues and provide timely, accurate resolutions
Escalate complex cases to the appropriate internal teams when needed
Maintain detailed and organized records of customer interactions
Collaborate with internal teams to ensure a seamless customer experience
Support the client with additional tasks and responsibilities as needed

Requirements

What you’ll need

Excellent written and verbal English communication skills
Minimum of 3 years of customer service experience with a primary focus on email support
Previous experience supporting customers for an e-commerce business is preferred
Experience using a ticketing platform such as Gorgias, Zendesk, Freshdesk, Help Scout, or similar
Strong problem-solving and critical thinking skills
Highly organized, detail-oriented, and able to manage multiple customer inquiries simultaneously
Available to work in US time zones (Graveyard shift in the Philippines)
Available to start within 2 weeks from job offer
Comfortable in using time-trackers (e.g. Time Doctor)
Own laptop/desktop, noise-cancelling headphones, and webcam
Reliable internet connection (at least 50 Mbps)
Available backup equipment in cases of power and internet outages

Benefits

Comp & perks

Competitive Compensation: monthly salary starting at ₱ 40,000 - ₱ 50,000
Comprehensive Health Coverage: access to high-quality medical insurance
Paid Time Off and Sick Leave: generous paid time off and sick leave policies
Service Recognition and Rewards: celebrate milestones with awards and appreciation