StaffRight Careers

Ecommerce

• Respond to customer inquiries through email
• Resolve order, shipping, return, exchange, and product-related concerns
• Manage and prioritize support tickets using a customer support platform
• Investigate customer issues and provide timely, accurate resolutions
• Escalate complex cases to the appropriate internal teams when needed
• Maintain detailed and organized records of customer interactions
• Collaborate with internal teams to ensure a seamless customer experience
• Support the client with additional tasks and responsibilities as needed

E-commerce Customer Support Representative