Customer Success Coach – E-commerce Coach

Peak Support

Customer Success Coach facilitating onboarding and support for AI-powered dropshipping businesses. Guiding customers through structured programs and enhancing their learning experience.

Posted 6/23/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure
Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization
Simplify technical and e-commerce concepts into easy-to-understand steps for beginners
Track customer progress and identify opportunities for intervention or additional support
Build strong customer relationships to drive engagement, retention, and success
Collaborate with internal teams to provide customer feedback and improve training materials
Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies
Support community engagement and facilitate discussions within coaching groups

Requirements

What you’ll need

Proven experience in facilitation, training, coaching, or customer success roles
Strong presentation and public speaking skills
Excellent verbal and written English communication skills
Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly preferred
Strong ability to create accountability and encourage action during live sessions
High level of integrity and accuracy in CRM documentation and process tracking
Comfortable navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly
Strong organizational and follow-up skills

Benefits

Comp & perks

Exceptional service to our clients
Positive and encouraging work environment
Performance-driven culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

facilitationtrainingcoachingcustomer successe-commercedropshippingdigital marketingCRM documentationprocess tracking

Soft Skills

presentation skillspublic speakingverbal communicationwritten communicationaccountabilityintegrityorganizational skillsfollow-up skills