Director

• Develop, adopt, and execute an enterprise-wide digital accessibility plan that is aligned with WCAG standards.
• Provide institutional guidance, support, and education on best practices and current trends in the digital accessibility space.
• Provide vision, mentorship, and direction to the Digital Accessibility Review Team and the Assistive Technology Team Lead the Digital Accessibility Coordinators Working Group, a cross-functional body made up of representatives of SNHU who have been appointed as Digital Accessibility Coordinators.
• Ensure current levels of digital access meet adopted operational standards, through partnership across SNHU
• Establish communication channels with a centralized reporting matrix, track gaps, pain points, and overlap.
• Oversee the Accessible Digital Review process including prioritization of reviews and recommendations for all aspects of SNHU.
• Continuously refine the structured review process for vendor-provided documentation, accessibility audits, and, when necessary, manual accessibility testing
• Oversee and continuously refine the Assistive Technology process and strengthen partnerships with departments to ensure equitable access.
• Partner with departments to ensure that internal employee systems, hiring portals, and workplace technologies (SNHU ecosystems) meet WCAG standards.
• Establish internal policies for digital audits, vendor VPAT (Voluntary Product Accessibility Template) reviews, and remediation tracking in collaboration with the Director of ADA Compliance.
• Author white papers, internal briefings, and formal reports for Senior Leadership to communicate the ROI of digital accessibility, regulatory risks, and the organization's progress toward inclusion benchmarks.
• Drive organizational awareness of WCAG standards through workshops and training sessions for developers, content creators, and executives.

Director of Digital Accessibility

• Responsible for the development, execution, and optimization of the organization’s value-based care (VBC) strategy across Medicare Advantage and other risk-based lines of business.
• Provides enterprise leadership for provider risk arrangements, payment model design, performance management, and the integration of clinical, financial, and operational strategies to improve quality, experience, and total cost of care.
• Partners closely with executive leadership, provider organizations, and internal clinical and financial teams to advance value-based transformation while maintaining strong provider relationships and financial sustainability.
• Leads the organization’s approach to value-based contracting and performance strategy.

Value Based Care Director

• Lead the full lifecycle of D365 Business Central implementations, from project planning through to go-live and post-implementation support.
• Collaborate closely with internal departments and clients to identify business requirements, providing expert guidance on how D365 Business Central can meet and exceed those needs.
• Develop, document, and continuously improve processes and procedures to enhance service delivery, documenting best practices, and contributing to the knowledge base.
• Trusted advisor for our clients and teams providing consulting services as needed, leveraging deep system knowledge to provide recommendations and solutions that align with client goals.
• Provide regular, clear, and concise project status reports, and engage in proactive discussions with clients to ensure satisfaction and address any concerns.
• Lead and facilitate client and team meetings, with the ability to convey complex concepts to both technical and non-technical audiences, staff level through c-suite.
• Serve as the main point of contact for all D365 Business Central-related inquiries and issues, providing technical support and troubleshooting assistance as required.
• Design and deliver comprehensive training programs to ensure client and employee proficiency in D365 Business Central functionalities.
• Stay informed of the latest D365 Business Central releases, features, and industry trends, advising clients on how to leverage new functionalities to improve their operations.

Delivery Director, D365 Business Central

• Lead the growth of Armanino’s Valuation and Financial Modeling practice, including revenue generation, market expansion, talent development, operational performance, quality control, and strategic planning.
• Drive new business development efforts through networking, referrals, industry involvement, and cultivation of relationships with clients, attorneys, private equity sponsors, investment bankers, and other centers of influence.
• Serve as a trusted advisor to clients on complex valuation and financial modeling matters, including financial reporting, tax planning, transaction support, litigation support, strategic planning, and decision-support analyses.
• Lead and oversee complex valuation and financial modeling engagements, ensuring technical quality, timely delivery, effective client communication, and adherence to Armanino’s A+ Execution standards.
• Collaborate closely with the Forensics practice to deliver integrated client solutions across valuation, dispute consulting, forensic investigations, damages analyses, and litigation support engagements.
• Build and deepen relationships with senior executives, business owners, legal counsel, private equity sponsors, investment bankers, and other centers of influence to generate opportunities and expand market presence.
• Oversee engagement economics, including budgeting, realization, utilization, billing, collections, and overall practice profitability.
• Lead, mentor, and develop valuation professionals while building a collaborative, growth-oriented team culture that supports hiring, coaching, performance management, career development, and practice scalability.
• Build team culture and create an environment that supports growth, collaboration, and scalability.
• Provide strategic oversight of financial analyses and valuation models utilizing income, market, and asset-based approaches.
• Support the preparation and review of valuation analyses for financial reporting (ASC 805, ASC 350), tax planning, 409A/ASC 718, gift and estate tax, mergers and acquisitions, litigation support, and other valuation-related matters.
• Serve as a thought leader in the valuation marketplace through speaking engagements, publications, networking events, and professional organizations.
• Foster a commercial mindset across the Valuation and Forensics teams by coaching professionals to identify client needs, surface cross-practice opportunities, and contribute to sustainable practice growth.

Managing Director, Valuations

• Oversee a team of six patient experience professionals
• Partner with leaders across multiple care settings
• Drive implementation of key patient experience priorities
• Coach and develop team members
• Support site visits and guide performance improvement efforts
• Analyze performance trends
• Partner with operational leaders to remove barriers and accelerate improvement

Director of Extraordinary Service

• Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty
• Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales
• Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market
• Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals
• Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes
• Translate customer feedback and market insights into actionable improvements and new service concepts
• Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness
• Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions
• Implement scalable processes for service delivery, project execution, and lifecycle support
• Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement
• Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value
• Champion a growth mindset across the team—balancing technical depth with commercial excellence
• Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions

Director of MRO and PD Services

• Ensures the on-time delivery of high-quality products and services that meet all contractual requirements and business objectives.
• Develops, maintains, and ensures compliance with mission assurance programs, policies, processes, procedures and that the performance and quality of products/processes conform to established standards, specifications and agency guidelines.
• Defines and monitors mission assurance program specifications and processes to ensure mission success of programs.
• Performs or assures quality, risk management, safety, reliability and maintainability of program achievements, subcontractors, and suppliers in accordance with contractual requirements.
• Assesses program performance and risks and determines resources to ensure mission assurance.
• Drives the continuous improvement of people (to include training & development), products, processes, systems and services through the application of world class manufacturing to include innovative technologies, lean principles, six-sigma projects, and common best practices.
• Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance.
• Provides leadership that fosters an inclusive, motivated and engaged work culture.
• Works directly with operating entities such as engineering and manufacturing to ensure that inspections, process control analyses and audits are conducted on a continuing basis to enforce requirements and compliance.
• Ensures the Quality/Mission Assurance, Manufacturing, and Engineering processes are consistent with industry capability maturity models and QMS standards (AS9100).

Mission Assurance Director

• develop positive relationships with Equity Compensation clients
• build internal working relationships with Fidelity personnel in support of service delivery
• has overall accountability for the relationship of a book of institutional equity compensation plan clients
• cultivate relationships with key decision makers
• guide service teams towards high client satisfaction
• drive operational effectiveness and plan profitability
• grow client relationships through value-driven cross selling initiatives
• strategically position Fidelity's products and services
• lead client profitability through periodic evaluations of key revenue and expense metrics
• develop a strategy and negotiate contract renewals either proactively or through formal rebid activities
• develop programs to increase households and conversions
• facilitate continued advanced education and communication for participants and clients
• provide each client with a formal plan review while addressing client needs and opportunities for enhanced service
• support client needs to facilitate corporate actions like mergers, acquisitions, splits, divestitures, spin-offs and other major corporate activities

Vice President, Managing Director – Stock Plan Services

• Lead day to day operations at the campus, creating an inclusive, welcoming and empowering environment for instructors, staff and students.
• Plan annual and long-term operational needs including budget preparation, staffing needs, program scheduling, and asset requests.
• Hire, train, supervise, develop, and evaluate a team of 8-10 in town staff members, depending on the time of year.
• Indirectly supervise the acquisition, maintenance, and safety of the campus facilities, vehicle fleet, equipment, and supplies.
• End-to-end support of expedition students in the field each year, structuring operations in order to foster a transformational experience for all at the campus.
• Actualize the opportunity for a rewarding experience for students by providing accurate pre-course information, outstanding student service, a welcoming atmosphere, quality program, and incorporation of student feedback.
• Support student discipline and separations including intervention and family contact.
• Assure high-quality supervision for field faculty through effective training, accurate briefings and debriefings, honest growth-oriented evaluations and responsiveness to feedback.
• Liaise with government land agencies and maintain strong relationships with land managers to ensure operational compliance, including acquisition of permits to align with our course mix offerings.
• Stay up-to-date on public policy and current challenges that could impact River Base operating areas.
• Responsible for all on-site risk management oversight, including field safety reports and evacuation supervision.
• Assure compliance with Utah laws and business procedures.
• Oversee over $500,000 in expenses per year.
• Lead wilderness expeditions and fill field staffing gaps as a qualified NOLS instructor.
• Familiarize yourself with all aspects of operating the NOLS River Base campus
• Engage in programmatic review and adjustments as necessary.

Campus Director

• Responsible for creating, developing, and implementing, in coordination with Merit’s Sales and National Accounts organizations, successful sales and relationship-building strategies with key clinical, administrative, and executive personnel within targeted Integrated Delivery Networks (IDN’s) and Health Systems.
• Develop, establish, and maintain strategic working relationships with targeted IDN’s at an executive level.
• Negotiate shared value agreements with targeted, strategic IDN customers.
• Leverage and expand market penetration of Merit Medical products.
• Align IDN strategies with GPO agreements.
• Represent and interpret national GPO contracts within all key IDN customers; meet with national GPO customers to review existing agreements and to identify/target sales opportunities.
• Develop working relationships with Merit Regional Sales Managers and Sales Representatives.
• Provides economic buyer sales training to Regional Sales Managers and Sales Representatives.
• Identify strategic opportunities for market expansion through Shared Value IDN agreements.
• Represent Merit at targeted GPO and IDN-related industry meetings and conferences; promote products and educate internal and external customers.
• Performs other sales related duties, as required.

Strategic Accounts Director

• The Thought Leader Liaison (TLL) is responsible for identifying, cultivating, and managing relationships with key HCP partners and influential individuals within Hematology/Oncology, through strategic collaborations and marketing initiatives.
• Key duties include researching potential KOLs in both Academic and Community settings, developing engagement strategies, negotiating partnership terms, tracking campaign performance, and maintaining ongoing communication with key influencers.
• Contribute to the development of engagement strategy for the assigned region; and execute to optimize results. Research and identify relevant Key Opinion Leaders within the target market based on their audience reach, credibility, and alignment with brand values.
• Conduct thorough evaluations to ensure KOL suitability for collaborations. Initiate contact with potential KOLs and pitch partnership opportunities.
• Establish strong, authentic relationships with KOLs through regular communication and engagement. Understand KOLs' specific needs, interests, and audience demographics to tailor collaboration strategies.
• Provide KOLs with necessary information, demo samples, or materials to facilitate effective content evaluation and/or creation.
• Collaborate with Sales to fortify HCP relationship with PharmaEssentia.
• Lead and direct insight gathering among opinion leaders including one-on-one engagements, small group meetings, national and regional advisory boards and steering committees to gather actionable information, coordinating with other functions.
• Monitor the competitive landscape, treatment protocols and other market trends, report findings to marketing, provide actionable recommendations and pull through tactical initiatives.
• Support and manage commercial advisory boards / steering committees.
• Develop targeted P2P marketing material/messaging aligned with brand objectives.
• Review P2P content to ensure alignment with brand guidelines and messaging.
• Provide input for Speaker Bureau development, training, etc.
• Lead KOL engagement at key congress meetings. Manage KOLs for internal meetings and external events.
• Track key performance indicators (KPIs) such as reach, engagement, conversions, and brand mentions across P2P campaigns. Monitor campaign progress and adjust as needed to optimize results. Analyze campaign data to identify successes and areas for improvement, generate comprehensive reports for stakeholders.

Associate Director, Thought Leader Liaison – Central

• leads a team of engaged caregivers to provide the best possible experience for our customer and supplier stakeholders
• responsible for the IT, Capital, ESS and Purchased Services Category Management team
• own the strategic relationship with the GPO partner with span of control of roughly 20-40 caregivers
• manage, support and maintain final decision rights on contracting deliverables, deadlines, and contract terms and conditions while ensuring customer satisfaction
• interpret and analyze data to develop strategies and tactics to influence suppliers
• initiate continuous quality improvement by evaluating and enhancing the operations of the division
• have end-to-end project management capabilities for high-visibility projects
• responsible for accuracy and completeness of internal and external communications
• present industry information clearly and effectively
• maintain a high-performance work environment with Human Resources
• travel as required and participate in organization programs and events which are valuable to organization growth

Senior Director – Category Management, Purchased Services

• Proactively provide face-to-face education on programs to providers and staff
• Work with key members of therapeutic area offices in order to appropriately support patient access to products
• Analyze problems and offer solutions related to patient reimbursement
• Support pull through on local coverage decisions to enable meaningful patient access
• Interface with Patient Support Center and Access & Reimbursement Managers on matters related to patient case management
• Educate HCPs regarding acquisition pathways and buy-and-bill end-to-end processes
• Develop appropriate Plan of Action (POA) and communicate it to appropriate personnel
• Responsible for engagement with non-prescribers regarding Novartis medicines

Associate Director, Access & Reimbursement

• Define a unified strategy spanning self-serve education, scaled training, and customer-facing team enablement.
• Build a multi-year roadmap tied to adoption and retention outcomes.
• Establish metrics that demonstrate education's impact on adoption, retention, support deflection, and Services revenue.
• Represent customer education and enablement in executive and cross-functional forums.
• Lead Help Center, knowledge base, onboarding, and in-app education strategy.
• Define content architecture, editorial standards, and quality benchmarks.
• Oversee the global strategy for live and on-demand customer training.
• Manage LMS strategy, governance, and long-term evolution.
• Coordinate the enablement of customer-facing teams on platform and product knowledge.
• Partner with Services and CS leadership on scoping, renewals, and expansion.
• Drive cross-functional launch-readiness standards so every release ships education-ready.
• Guide the technology and AI roadmap for customer education and enablement.

Director, Customer Education – Enablement

• Lead the end-to-end capture process for major federal opportunities, focusing on increasing our Probability of Win ($PWIN$) through rigorous analysis and strategic positioning
• Research and track federal solicitations via GovWin, SAM.gov, and agency portals to maintain a robust 18-month rolling pipeline of strategic opportunities
• Conduct deep-dive competitive and incumbent analyses to identify LVT’s unique value proposition and gaps in the current market landscape
• Engage directly with federal program offices and Small Business Development Officers to shape future requirements and influence acquisition strategies prior to formal RFP release
• Identify and vet potential prime contractors and teaming partners, managing the execution of NDAs and Teaming Agreements (TAs) in collaboration with the contracts team
• Oversee the strategy and compliance for LVT’s GSA Schedule, including catalog management, pricing strategy, and contract modifications
• Partner with Account Executives and Leadership to provide comprehensive pipeline briefings and strategic recommendations on "Go/No-Go" decisions

Director of Public Sector Capture

• Build the highest levels of trust with all partners by providing technical expertise, expertise, operational knowledge, and a blend of technical and business acumen.
• Demonstrate ongoing understanding of institutional needs and trends/opportunities in the market.
• Maintain currency on vendor roadmaps and advances, track alternative and latest technologies, and contribute to discussions regarding future state options.
• Work with business and technical team members to vet ideas across the ecosystem.
• Develop a broad understanding of critical interdependencies and integrations between systems.
• Present options and recommendations on main decisions based on grounded reasoning and data through an objective lens.
• Guide efforts in development (including standards), automation technologies, AI, reporting, and data consistency/improvement.
• Manage team capacity and ensure prioritization and delivery.
• Oversee development of business-critical operational responsibilities and processes.
• Promote team knowledge development as new technologies and opportunities emerge.
• Support team members in ongoing awareness and evaluation of future-facing and alternative technologies.
• Ensure appropriate training, mentoring, performance management, and community building take place to support team members in professional development.
• Working with Human Resources, ensure career progression planning.
• Encourage the development of cross-team solutioning and communications.
• Create a "customer-focused" approach to operations and communications.
• Demonstrate collaborative management behaviors and style along with techniques to motivate individuals, establish goals/timelines, ensure accountability, and provide timely and constructive performance feedback to achieve collective results.
• Work collaboratively across technical and business teams to understand important system pain points.
• Promote solutions that promote SIS and cross-system performance, scalability, and data integrity.
• Improve and implement impact analysis processes across integrated environments, regarding performance and integration issues.
• Working with SIS technical resources and vendors and internal partners, offer solutions for complex technical scenarios.
• Support diagnostics for technical issues related to the SIS platform.
• Lead cross-functional teams during critical diagnostic and remediation efforts, which may be after hours or on weekends.
• Work collaboratively, support API and API extension documentation and cross-platform understanding.
• Provide leadership regarding critical vendor oversight, including contract negotiation and management, engagement management, and budget/resource management.
• Oversee and guide complex data remediation and synchronization efforts, including cross-platform analysis and collaboration.
• Work with team members in understanding and supporting functional (configuration-based) solutions.
• Develop a well-defined shared ownership with architecture, data, and infrastructure teams.
• Develop audit processes to identify and clean up unused or deprecated elements.
• Assume ownership and oversight for the SIS environments (working through the vendor for hosted systems).
• Lead environment change and refresh activities.
• Support ITIL-based incident and problem management, patching/system maintenance, and runbook development/upkeep.
• Guide script development and reporting standards.
• Further team members' participation in testing activities.
• Ensure smooth transition of solutions from implementation to production/operational status.
• Provide clear, well-articulated, written, and verbal status.
• Other responsibilities as assigned.

Senior Director, SIS Platform and Development

• Build and develop a high integrity, high quality sales team and provide overall leadership to the team.
• Responsible for meeting and/or exceeding assigned sales objectives and ensuring actions plans are aligned to the strategic initiatives of the brand.
• Lead regional sales force activities including hiring, training, performance evaluation and development while ensuring compliance to corporate policies.
• Ensure each employee is trained on, and effectively implements, customer education.
• Communicate most current knowledge of the industry and competitor products to regional teams.
• Ensure participation in industry related trade shows, meetings, conferences, etc.
• Analyze sales and customer data to ensure appropriate resources are deployed in the region.
• Allocate and manage the region's budget and utilization of promotional resources.
• Ensure strong, consistent performance that consistently meet or exceed brand objectives and product sales goals while consistently demonstrating accountability for all results.

Regional Director – Hematology

• Build, strengthen, and maintain strong relationships of trust with university pre-health advisors and student pre-health/pre-med clubs.
• Plan, advertise, execute, and present dynamic LIVE sales presentations (seminars/workshops) to large groups of university pre-med students.
• Call all event and other lead types from your assigned region.
• Follow-up regularly until contact is made and close leads by enrolling students in an Altius program.
• Utilize multiple marketing and advertising channels to create awareness and brand recognition at your assigned universities.
• Expect a strong emphasis on relationship-based sales and email marketing.
• Serve as enrollment advisor and primary contact for all students at your assigned universities.
• Recruit, hire, and train instructors and 1-on-1 mentors for your assigned schools.
• In coordination with Altius headquarters, schedule all classroom sessions held at your universities.
• Observe classroom instruction and 1-on-1 mentoring to provide feedback and ensure Altius-level quality.
• Carefully monitor student progress and score performance for all students in your region.
• Intervene as necessary to help struggling students.
• Maintain accurate records at all times using Altius CRM and accounting/expense tracking software.

Senior Regional Director – Future Regional VP, Senior Partner

• Lead the existing Category Management team. The financial and strategic foundation of the role — every merchandising decision connects back here.
• Set the category strategy for the Americas, aligned to global direction and local market opportunity across NorAm and LatAm.
• Build category business plans tying range decisions to margin targets, inventory positions, and sell-through expectations.
• Ensure category managers and demand planners operate in a shared rhythm — same data, same priorities, same planning cadence.
• Present category performance reviews and forward plans to the Head of Americas Region and key retail accounts.
• Own the merchandising architecture that drives category performance across owned retail, IBD, and ecommerce.
• Develop and manage seasonal merchandising plans aligned to global brand direction and local market realities.
• Define range architecture — what products go where, in what quantities, with what adjacencies, across physical and digital shelves.
• Ensure owned retail, IBD, and ecommerce tell the same product story at the same time, every season.
• Translate global category strategies into locally relevant plans for both NorAm and LatAm markets.
• Connect merchandising decisions directly to financial outcomes — margin, sell-through, and inventory efficiency.
• Lead a planning function of eight people across NorAm and LatAm.
• Own demand forecasting for both regions using commercial data, sell-through trends, and real market signals.
• Identify supply risks early and resolve before they become revenue problems.
• Deliver real-time visibility into stock health, forecast accuracy, and fulfillment performance across both regions.
• Own the commercial direction of how Specialized products are sequenced, featured, and merchandised on the digital shelf for the Americas.
• Set the Americas digital merchandising strategy for Specialized.com — aligned to seasonal plans, inventory position, and category priorities.
• Direct the Ecomm Merchandising Manager on product sequencing, promotional placement, and digital shelf priorities.
• Ensure physical and digital merchandising tell the same story at the same time across all channels.
• Lead the Americas-wide Retail Services function through a single Retail Services Manager who owns NorAm and LatAm in-store execution.
• Lead the Retail Services Manager who owns in-store activation across IBD and owned retail in both NorAm and LatAm.
• Drive creation of point-of-purchase materials — signage, displays, fixtures, and assets — that translate the merchandising strategy into conversion.

Director, Category & Merchandising

• Lead strategic planning and execution to advance program growth, sustainability, and service expansion.
• Oversee family support services, including clinical therapy, mentoring, coaching, and training programs.
• Supervise, mentor, and develop clinical and non-clinical staff to ensure high-quality, trauma-informed service delivery.
• Ensure compliance with Medicaid regulations, licensing standards, contracts, and organizational policies.
• Manage program operations, including budgets, contracts, performance outcomes, and resource allocation.
• Oversee billing processes and vendors to ensure accurate, timely, and compliant Medicaid reimbursement.
• Analyze program, finance, and utilization data to improve performance, outcomes, and revenue optimization.
• Build and maintain partnerships with community organizations, government agencies, and stakeholders.
• Represent the organization through outreach, presentations, and collaboration initiatives.
• Develop policies, procedures, and quality improvement initiatives to strengthen program effectiveness.

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