Director of MRO and PD Services

Fictiv

Director overseeing MRO and PD Services, driving commercial growth and operational execution for a manufacturing solutions provider. Leading strategic partnerships and aligning service delivery with business outcomes.

Posted 7/19/2026full-timeRemote • Arizona, California, District of Columbia, Florida, Hawaii, Illinois, Iowa, Kansas, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesLead💰 $175,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in MRO operations and product development services, with a strong focus on driving service-based revenue growth and managing P&L responsibilities. Proven ability to lead high-performing teams and implement scalable processes that enhance customer value and operational efficiency.

Highest-signal resume keywords

MRO OperationsP&L ResponsibilityService-Based Revenue GrowthCustomer Lifecycle ManagementFinancial and Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pricing ModelsBusiness ModelingForecastingProject ExecutionService Delivery

Soft Skills

Relationship ManagementNegotiation SkillsExecutive CommunicationLeadership EffectivenessEmployee Engagement

Certifications & Qualifications

Bachelor’s Degree in EngineeringBachelor’s Degree in BusinessMBA Preferred

Industry Keywords

ManufacturingIndustrial ServicesB2B TechnologyCustomer RetentionOperational Efficiency

About the role

Key responsibilities & impact

Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty
Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales
Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market
Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals
Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes
Translate customer feedback and market insights into actionable improvements and new service concepts
Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness
Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions
Implement scalable processes for service delivery, project execution, and lifecycle support
Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement
Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value
Champion a growth mindset across the team—balancing technical depth with commercial excellence
Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions

Requirements

What you’ll need

Bachelor’s degree in Engineering, Business, or related field; MBA preferred
10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments
Proven success in growing service-based revenue and leading P&L responsibility
Deep understanding of MRO operations, product development services, and customer lifecycle management
Strong financial and analytical skills with experience in pricing, forecasting, and business modeling
Excellent relationship management, negotiation, and executive communication skills
MRO and PD service revenue growth and profitability
Customer retention and satisfaction scores
Cross-sell and attach rate of services to core product sales
Operational efficiency and project delivery timelines
Employee engagement and leadership effectiveness

Benefits

Comp & perks

Competitive medical, dental, and vision insurance
401K plan
Parental leave programs
Paid volunteer days
And much, much more!