Director

• Define and lead the CAR-T Customer Engagement go-to-market strategy
• Serve as a trusted advisor to senior leadership
• Build and evolve a strong insight-to-action engine
• Drive enterprise-level strategies that strengthen agility
• Align priorities across Customer Engagement, General Management, and cross-functional teams
• Set a compelling vision for Business Excellence
• Enable a high-performing culture
• Define and continuously evolve performance frameworks
• Integrate customer, market, and competitive insights into cohesive strategies
• Build strong, trust-based relationships with internal and external stakeholders

Executive Director, Business Excellence – CAR-T

• Define and execute the global roadmap for outsourced IT Service Management (ITSM), focusing on proactive support, automation, and outstanding customer service.
• Manage various aspects of our Global IT Service Desk and support on-site teams; set and exceed rigorous SLAs/XLAs (Experience Level Agreements).
• Provide functional leadership and strategic direction to regional IT support teams in a matrixed environment to ensure a unified global service standard.
• Manage strategic relationships with third-party MSPs and outsourced service providers (BPOs), ensuring accountability and continuous service improvement.
• Work with the Director, IT Solutions to ensure successful migration of legacy ITSM tools to new cloud-native Service Desk tools.
• Lead IT Support workstreams for global mergers and acquisitions, from initial due diligence to the rapid integration of end-user devices, support systems and service cultures.

Director, Global IT Service – Support

• Establish and maintain robust business process controls, including identifying key risks, controls, and ownership to ensure compliance with internal standards.
• Drive the design, development, and implementation of effective control activities aligned to business objectives and regulatory requirements.
• Maintain deep expertise in risk-based internal control frameworks and ensure consistent application across the organization.
• Evaluate the effectiveness of existing processes and controls, identifying gaps, deficiencies, and opportunities for optimization.
• Partner with business leaders to develop and execute risk mitigation and remediation plans, ensuring timely resolution and sustained compliance.
• Promote best practices in process design, operational efficiency, and internal controls across the Global Lifestyle business.
• Collaborate cross-functionally with operations, finance, legal, compliance, and client relationship teams to align control environments with business needs.
• Lead engagement with external auditors for SOC audits, including defining scope, coordinating resources, and ensuring accurate representation of control environments.
• Build, lead, and scale a high-performing Process Assurance team, including coaching, mentoring, and career development.
• Drive continuous improvement efforts and ensure sustainable implementation of enhanced processes and controls across the organization.

Director, Process Assurance

• Lead On-Site Project Execution
• Oversee all on-site activities and manage project staff, serving as the day-to-day leader responsible for coordinating execution across every phase of the project.
• Coordinate and monitor design and construction team progress throughout the project lifecycle, identifying risks early and driving timely resolution to keep work on track.
• Oversee the management of all third parties including consultants, testing & inspection services, owner direct vendors, permitting and approval processes, and insurance programs.
• Manage Budgets and Schedules with Discipline
• Assemble and maintain reliable project budgets, monitoring adherence by all parties and ensuring alignment to agreed financial parameters throughout the project.
• Track schedule performance, proactively advising on recovery measures and holding teams accountable to milestones and deliverables.
• Manage the procurement and accounting processes as required on the project(s)
• Drive Procurement and Vendor Coordination
• Manage procurement and coordination of contractors, vendors, and consultants—ensuring the right partners are engaged and performing to expectation.
• Assist in obtaining all necessary permits, inspections, and approvals, navigating building and utility departments with efficiency and professionalism.
• Deliver Quality and Ensure Compliance
• Monitor the quality of work throughout the project, identifying non-compliance items and managing resolution to ensure the highest standards are met at handover.
• Maintain comprehensive project files, document distribution, meeting minutes, and required reporting to support transparency and accountability.
• Communicate with Clarity Across Stakeholders
• Serve as the primary communication link between clients, project stakeholders, and internal teams—providing regular updates on budget, schedule, quality, and project activities.
• Build trusted relationships with clients and partners, anticipating needs and ensuring stakeholders remain informed and confident throughout the project.
• Manage Internal Operations and Develop Project Staff
• Oversee internal project costs including staffing, invoices, receivables, reimbursables, and expenses with rigor and transparency.
• Mentor, train, and develop project staff—building the next generation of project management talent and fostering a high-performance team culture.
• Manage project startup including developing the staffing plans, budgets and schedules, building program, insurance programs, request for proposals for A/E services, construction manager, all required vendors, engineers, testing & inspection services, and involvement in the negotiation of all required agreements and contracts on behalf of the client(s).
• Lead project turnover to the client and close out all assigned contracts and accounts with precision and professionalism.

Project Director – Global Owner's Representation

• Partner closely with the CEO, CFO, Pricing team, Business Unit leadership, and Business Development to identify, position, assess, bid on, and win strategic opportunities within the US Federal Government and other assigned verticals.
• Own end-to-end proposal management and be fully accountable for the quality, compliance, and success of all proposal activities.
• Collaborate with the leadership team to strengthen capture processes, pipeline management, and bid strategy, while driving initiatives to automate and improve compliance across the bidding process.

Proposal and Capture Director

• Lead and manage the creative direction of marketing campaigns, ensuring alignment with the brand's visual identity and messaging.
• Collaborate with cross-functional teams to develop and execute visually compelling marketing materials for various channels, including digital, print, and multimedia.
• Provide creative guidance and mentorship to the design team, fostering innovation and excellence in design work.
• Conceptualize and oversee the production of visual assets, including graphics, images, videos, and other multimedia elements.
• Review and approve creative work to ensure it meets brand standards, quality, and objectives.
• Stay current with industry trends, design tools, and technologies to drive innovation and relevance in marketing efforts.
• Present creative concepts and ideas to stakeholders, including the VP of Global Marketing and other key decision-makers.
• Manage project timelines, budgets, and resources to ensure on-time and on-budget delivery of creative projects.

Director, Creative

• Lead multiple teams responsible for management, maintenance, and modifications for all engines and thrusters
• Establish and maintain processes and systems for optimizing and ensuring quality of all work performed on engines
• Collaborate with internal customers to provide engines in required timeline and performing any changes or maintenance work required
• Drive the measurement, analysis, reporting, and improvement of each team’s performance
• Instill a culture of continuous improvement through finding opportunities, root cause analysis, and corrective actions to increase efficiency and quality
• Own all critical metrics associated with engine processing, including continually improving performance
• Define, lead, and monitor budget and schedule for team operation and engine deliveries
• Lead and mentor leaders within the team
• Continuously ensure safety of all team members and flight hardware, driving a strong safety culture
• Responsible for teams located at Launch Site One in Van Horn, TX, Marshall Space Flight Center in Huntsville, AL, and the Air Force Research Lab in Rosamond, CA

Director, Engine Processing

• Direct the activities of the team maintaining relationships with all clients
• Ensure team is equipped to respond to complex inquiries and resolve problems independently
• Has demonstrated solid understanding and skills in OCC cleared products and systems
• Ensures team effectively interprets clearing member needs, assesses requirements and identifies solutions to non-standard requests
• Manages on-boarding and business expansion processes
• Represents OCC in Industry working groups, conferences
• Directs procedures for clients’ visits by leading meetings with senior management at clients’ offices
• Participates in audits and remediates findings and observations in areas of responsibility.

Director, Member Services

• Own end-to-end revenue cycle operations across Medicaid (in-network and out-of-network) within behavioral health programs
• Lead and manage performance of third-party billing vendors and/or internal billing staff
• Drive improvements in A/R days, denial rates, collections, and first-pass claim acceptance
• Oversee claim submission, follow-up, appeals, and payer engagement with a focus on Medicaid and behavioral health payers
• Ensure accurate charge capture, documentation alignment, and coding integrity in collaboration with clinical and administrative teams
• Utilize EMR/RCM platforms (Kipu and/or Collaborate MD strongly preferred)
• Build and refine billing workflows, policies, and internal controls to support scaling operations
• Provide reporting, forecasting, and revenue cycle performance insights to senior leadership
• Stay current on payer policy changes, Medicaid updates, and behavioral health billing regulations
• Train, mentor, and support internal billing/RCM staff where applicable

RCM Director

• Lead the aerostructures organization for the X-BAT program, including design, analysis, integration, testing, and certification strategy
• Drive development of lightweight, manufacturable, survivable aircraft structures optimized for autonomous combat aircraft operations
• Partner closely with flight sciences, propulsion, avionics, manufacturing, autonomy, flight test, and supply chain teams to deliver integrated aircraft solutions
• Establish engineering processes, design standards, configuration management, and structural development roadmaps across the program lifecycle
• Lead structural trade studies balancing weight, performance, cost, producibility, maintainability, and mission requirements
• Oversee development and validation of composite and metallic airframe structures, including primary load-bearing assemblies
• Build and mentor a world-class aerostructures engineering team capable of rapid execution and technical excellence
• Support transition from development programs into scalable production environments
• Drive root-cause analysis and corrective action efforts for structural, manufacturing, and flight-test findings
• Present technical reviews, program risks, and strategic recommendations to executive leadership and external stakeholders

Director, Structures – Design

• Underwrite complex commercial loans in accordance with Huntington credit policies.
• Monitor a portfolio of commercial loans, proactively identifying emerging risks and escalating issues.
• Portfolio administration, including management of delinquencies, collateral exceptions, borrowing base and covenant compliance, product renewals, etc., as applicable.
• Attend client calls (virtual or in-person) with Relationship Management and other Bank partners.
• Establish positioning as secondary bank contact for the portfolio of covered clients.
• Maintain up-to-date knowledge of market/industry trends.
• Conduct industry and market research using numerous resources available.
• Assist with training and/or mentoring Analyst, Associate and Associate Director level colleagues.
• Provide accurate and timely front-end guidance to Relationship Management colleagues.
• Review and negotiate credit documentation in consultation with legal counsel.
• Perform other duties as assigned.

Corporate Banking Director – Portfolio Management

• Develops and owns the B2C platform strategy
• Architects connectivity across the enterprise ecosystem
• Drives the evolution of the integrated advice continuum
• Develops solutions in partnership with leadership
• Owns business accountability for core B2C technology priorities
• Translates emerging AI and technology capabilities into enterprise-ready platform solutions
• Leads a major department of platform and solutions experts
• Establishes scalable operating routines

Managing Director, Wealth Management Solution Design – Execution

• Lead end-to-end reimbursement strategy development for pipeline and pre-launch products
• Identify reimbursement risks and opportunities at the portfolio level and inform go/no-go, sequencing, and investment decisions
• Develop multi-year reimbursement roadmaps aligned with product lifecycle milestones and enterprise growth objectives
• Shape and execute an integrated reimbursement policy and advocacy strategy in partnership with Government Affairs and senior leadership
• Monitor, analyze, and influence CMS rulemaking, Medicare payment policy, and broader healthcare policy developments impacting device reimbursement
• Engage with external stakeholders, including professional societies and key opinion leaders, to support favorable coverage and payment environments
• Provide strategic guidance on value narratives and positioning aligned to payer and policy decision drivers
• Advise executive leadership on reimbursement and policy trends, risks, and strategic implications

Director, Health Economics – Market Access, Policy, Advocacy & Strategy

• Integrating scientific expertise with brand strategies for product portfolio success
• Leading and mentoring the Field MSL organization
• Monitoring and overseeing KOL engagement and scientific relationships
• Developing customer-centric strategic regional engagement plans
• Ensuring compliance with regulatory guidelines
• Providing clinical resources for commercial training and marketing efforts
• Collecting and disseminating insights to internal stakeholders
• Supporting evidence generation through company-led studies

Director, MSL Lead, Oncology - West

• Develop and drive the strategic direction for continuous improvement across manufacturing sites in the Americas
• Oversee, mentor, and develop a high-performing team of CI professionals to deliver impactful operational improvements
• Work hand-in-hand with regional manufacturing leaders to implement standardized best practices and achieve measurable results across the region
• Partner with senior manufacturing and operations leaders to identify, prioritize, and execute major improvement workstreams
• Establish and monitor operational and financial KPIs, ensuring accountability and transparency in the execution of CI initiatives
• Lead the codification and deployment of new CI approaches and methodologies
• Build organizational CI capability by coaching leaders, managers, and teams in advanced problem-solving
• Promote an environment of innovation and operational excellence throughout the Americas

Director, Central Continuous Improvement – Americas

• Lead end-to-end strategic sourcing initiatives across PeriOp (Nursing) categories
• Manage a complex category portfolio by identifying cost drivers and developing sourcing strategies
• Provide strategic guidance to multidisciplinary Kaiser Permanente teams
• Facilitate stakeholder committees to define requirements and recommend contract awards
• Develop and negotiate business, financial, and legal terms with suppliers
• Evaluate spend data and market dynamics to identify savings and operational improvement opportunities
• Present sourcing strategies and performance results to executive-level stakeholders
• Partner with internal Vizient teams to achieve operational and financial goals

Service Line Director – Perioperative, Nursing

• Develop and execute a national go-to-market sales strategy for the State, Local, and Education (SLED) government sector, driving growth through new business development and expanding services within existing client accounts
• Cultivate strategic relationships with senior government leaders, procurement officials, and key influencers as well as strategic partners and associations to position the firm as a trusted advisor, with a strong focus on originating new work and identifying cross-functional opportunities to deepen client engagement
• Collaborate with Partners and internal stakeholders to design and implement tailored, value-driven solutions that meet the unique needs of the government sector
• Responsible for driving growth across a portfolio of complex, multi-disciplinary services
• Articulate value propositions, ROI, and impact in a mission-driven context
• Mentor and coach client service professionals, helping to develop the sales culture within the government sector team and fostering a culture of collaboration and growth
• Navigate complex procurement processes (RFPs, RFIs, RFQs), managing the process to support the development of teaming partnerships and preparation of compliant, competitive responses, including cooperative agreements, grants, and government contract vehicles (e.g. GSA schedules, state-specific systems)
• Monitor regulatory, compliance, and funding trends, analyzing their impact on the public sector market and adapting strategies to stay ahead of industry changes
• Partner with Marketing & Growth teams to create sector-specific campaigns, thought leadership content, and event strategies to enhance the firm’s visibility and influence in the SLED space
• Track sales pipeline performance, revenue forecasting, and key metrics, ensuring alignment with annual growth targets and strategic objectives
• Achieve success in meeting and exceeding revenue targets within public sector markets
• Represent the firm at industry events, conferences, and SLED-focused associations, acting as an ambassador to strengthen market presence and drive business development

Director, Government Advisory Services – State, Local, Education

• Partner with BCD leadership to understand strategic priorities and operational challenges
• Translate ambiguous business needs into clear, structured problem statements
• Identify opportunities to improve outcomes such as SIOP effectiveness, inventory optimization, and cycle time reduction
• Define data requirements across commercial, operational, and process domains
• Identify gaps in current data availability, quality, and integration
• Collaborate with enterprise data teams to enable analytics and AI-driven use cases
• Define scalable solutions leveraging enterprise platforms and emerging technologies
• Ensure solutions are designed for reuse across BPG (BCD, SUD, PPA, FSD)
• Partner with centralized engineering and delivery teams to execute solutions
• Engage across operations, commercial, and finance functions
• Identify opportunities to scale solutions beyond BCD into other BPG divisions
• Define and track business outcomes and success metrics
• Ensure solutions move from concept to adoption and scale
• Continuously refine solutions based on business feedback and performance

Senior Director IT, Business Solutions, Data

• Oversee daily operations of the centralized Intake and Triage team responsible for reviewing and processing resident service requests.
• Ensure work orders are accurately evaluated, prioritized, and routed based on established service protocols and operational guidelines.
• Drive consistency in intake workflows and triage decision-making across the organization.
• Monitor intake volume trends and adjust team workflows to maintain service responsiveness and operational efficiency.
• Ensure service requests are scheduled directly when appropriate and within defined operational parameters.
• Oversee reassignment of work orders to local market Service teams when additional review, field coordination, or specialized support is required.
• Ensure work orders are routed accurately and efficiently to minimize delays and improve service execution.
• Partner with market leaders to address workflow gaps impacting scheduling effectiveness or work order resolution.
• Monitor team performance metrics including intake responsiveness, scheduling timelines, routing accuracy, and work order throughput.
• Identify operational bottlenecks and implement process improvements to improve efficiency and resident experience.
• Develop and maintain standardized triage procedures and escalation protocols.
• Support continuous improvement initiatives focused on workflow optimization and service delivery consistency.
• Lead, coach, and develop Intake and Triage team members to ensure strong performance and operational consistency.
• Establish clear performance expectations and provide regular feedback and development support.
• Ensure team members are trained on service processes, systems, and triage standards.
• Promote a customer-focused culture centered on responsiveness, accuracy, and accountability.
• Partner with market Service teams, coordination teams, and enterprise operations partners to ensure alignment on service workflows and priorities.
• Collaborate with operational leaders to resolve recurring intake or routing challenges.
• Provide feedback and operational insights to support broader service process improvements.
• Support enterprise initiatives aimed at improving service delivery and resident satisfaction.
• Provide regular reporting on intake volume, scheduling performance, routing trends, and operational effectiveness.
• Monitor KPIs related to response times, scheduling conversion rates, reassignment trends, and workflow efficiency.
• Ensure accountability to established service standards and operational performance expectations.
• Identify opportunities to improve resident experience through enhanced intake and triage operations.

Director, Intake and Triage

• Act as the primary post-go-live contact for customers, serving as a trusted advisor and strategic partner to drive customer success and satisfaction.
• Develop and execute customer value plans, including value framework workshops, check-ins, and periodic business/value reviews to ensure measurable outcomes.
• Support customer growth and retention goals, including renewals, solution expansion, and increasing annual contract value through proactive engagement.
• Provide ongoing communication and enablement, sharing best practices, product updates, and relevant Coupa insights to help customers optimize their solutions.
• Coordinate internal Coupa resources and align cross-functional efforts to meet customer needs and support strategic initiatives and customer campaigns.

See all jobs on JobTailor