Senior Director, Emerging Technology – Delivery

Verizon

Lead automation-first engineering initiatives for Verizon's customer interactions, enhancing product capabilities. Oversee technical strategies and manage specialized teams across various channels.

Posted 7/22/2026full-timeBasking Ridge • New Jersey, New York, Texas • 🇺🇸 United StatesSenior💰 $183,500 - $352,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining product vision and strategy for automated conversational platforms, with a strong focus on AI architecture and operational alignment. Proven ability to lead matrixed teams, manage complex product implementations, and drive innovation in technical product management.

Highest-signal resume keywords

AI/GenAI Product ImplementationConversational Design SystemsMatrixed Team LeadershipAutomated Delivery TracksTechnical Product Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Vision FormulationAI Architecture ManagementData ScienceConversational CommerceCloud-Native Platform ArchitectureAutomated Validation FrameworksTechnical Error AutomationComplex User Story DevelopmentProgrammatic ArchitecturesAPI Transaction Management

Soft Skills

Executive PresenceCommunication of Technical RisksPassion for Disruptive InnovationFostering Inclusive EnvironmentsEmpowering Cross-Functional Teams

Certifications & Qualifications

Bachelor's DegreeMaster's Degree in Technical Field

Industry Keywords

Automated Conversational PlatformsAgentic MiddlewareMulti-Tier EcosystemCapital Planning OversightOmnichannel AlignmentZero-to-One Software InitiativesData Clean RoomsMulti-Modal Customer ContextTechnical and Process ComplexityCollective Innovation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define Product Vision & Strategy: Formulate and champion the multi-year vision, strategic roadmap, and core capability blueprints for Verizon’s automated conversational platforms, agentic layers, and foundational enablers.
Architect Modular AI & System Capabilities: Direct the engineering-to-product translation of complex AI architectures, large language models, and agentic middleware; manage high-leverage build-vs-buy decisions across global technological components.
Ensure Multi-Tier Ecosystem Continuity: Enforce clarity on when requirements represent net-new builds versus the evolution of foundational conversational/data assets; safeguard seamless, non-contradictory runtime execution alongside concurrent enterprise initiatives.
Govern Capital and Backlog Horizons: Maintain complete capital planning oversight and roadmap prioritization for advanced platform investments, systematically tracking flexible capacity across short- and long-term technical horizons.
Drive Multi-Channel Operational Alignment: Partner with Direct Digital Channels, Assisted Care Desktops, and physical/indirect distribution networks to ensure advanced foundational enablers deploy with friction-free, omnichannel alignment.
Spearhead Manual-to-Automation Transformation: Shift our technical execution ecosystem upstream by embedding advanced test-data generation, automated validation frameworks, and continuous delivery gates natively into the product deployment line.
Direct Matrixed Team Evolution: Lead, coach, and transition matrixed product management leaders into elite automation architects; proactively identify capability gaps and execute targeted upskilling tracks in data science, conversational UI metrics, and subscription loops.
Ownership of Automated Value Realization: Own and drive domain-level performance dashboards, tracking live capability scalability, automated containment rates, API transaction velocities, and core business value realization KPIs.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience; Master's Degree in a technical or analytical field (e.g., Computer Science, Data Science, Information Systems, or MBA) is preferred.
Minimum of 10 years of progressive leadership experience in technical product management, AI/GenAI product implementation, conversational commerce, or cloud-native platform architectures.
Proven track record of building and managing matrixed technical teams, supervising automated delivery tracks, and leading zero-to-one software initiatives.
Deep conceptual and practical understanding of conversational design systems, programmatic architectures, agentic routing layers, data clean rooms, and multi-modal customer context preservation.
Core expertise in converting abstract global technology shifts into granular functional product requirements, structured logic models, and complex user stories.
Demonstrated experience in high-pressure rapid-response operations, technical error automation, and rapid post-production root cause triage.
Strong executive presence with a proven capability to communicate technical platform risks and complex AI metrics as clear, scannable business risk assessments to senior corporate leadership.
Exhibits a passion for disruptive innovation, total outcome ownership, and an unyielding commitment to designing out technical and process complexity.
Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

Benefits

Comp & perks

medical, dental, vision
short and long term disability
basic life insurance
supplemental life insurance
AD&D insurance
identity theft protection
pet insurance
group home & auto insurance
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance
other incentives
up to 15 days of vacation per year