Director of Onboarding – Professional Services

INNERGY

Director of Onboarding/Professional Services leading customer implementations for INNERGY's cloud-based ERP software. Focusing on operational excellence and high-performance management.

Posted 7/24/2026full-timeRemote • Texas • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Professional Services and Implementation teams within B2B SaaS, focusing on operational leadership, project management, and financial acumen. Proven ability to develop scalable methodologies and drive customer satisfaction through effective resource planning and utilization.

Highest-signal resume keywords

Professional Services LeadershipImplementation ManagementProject ManagementFinancial AcumenCustomer Success Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperational LeadershipKPI DevelopmentImplementation ScalingResource Planning

Soft Skills

Team LeadershipCustomer FocusCollaboration

Tools & Technologies

CRM PlatformsPSA ToolsProject Management SoftwareCustomer Success Platforms

Industry Keywords

B2B SaaSERPManufacturingConstructionCAD/CAMEnterprise Software

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead and develop Onboarding and Professional Services managers, consultants, and implementation specialists.
Own implementation delivery, utilization, customer satisfaction, and time-to-value.
Establish scalable methodologies, playbooks, and project governance.
Put AI and automation to work for customer-focused efforts.
Manage services revenue, utilization, project profitability, and resource planning.
Develop KPIs and executive reporting.

Requirements

What you’ll need

8+ years leading Professional Services, Implementation, Onboarding, or Customer Success teams in B2B SaaS.
Experience managing leaders and multi-disciplinary implementation teams.
ERP, manufacturing, construction, CAD/CAM, or enterprise software experience preferred.
Strong operational leadership, project management, and financial acumen.
Proven success scaling implementation organizations.
Experience with CRM, PSA, project management, and customer success platforms.

Benefits

Comp & perks

Accessibility & Work Environment
Inclusion and accessibility support
Reasonable workplace adjustments for individuals with disabilities
Support for employee wellbeing, flexibility, and safety