INNERGY

Customer Success Manager

• Own the end-to-end post-sale customer journey, including new customer kickoff, customer success, and ongoing customer support.
• Define and execute a unified vision for Customer Success and Support that aligns teams, tools, metrics, and outcomes across INNERGY ERP and Microvellum CAD/CAM Products.
• Ensure support and CSM teams follow consistent, repeatable processes that scale across customer segments and geographies.
• Partner closely with Support management to align escalation paths, ownership models, and customer health visibility.
• Embrace and expand Intercom Fin AI & Hubspot CSP – existing solutions that need TLC.
• Directly manage senior leaders and key contributors across Customer Success, and Support.
• Own and operationalize core post-sale metrics, adoption, retention, utilization, customer health, and support trends.
• Lead the delivery of world-class, scalable support and success experiences while maintaining efficiency and consistency.

Director of Customer Success

Engineering Manager

• Lead and scale a high-performing, globally distributed engineering organization across North America
• Own the technical vision and execution for INNERGY’s platform
• Drive modernization of architecture and intentional reduction of technical debt
• Partner closely with Product and Customer-facing teams
• Establish engineering best practices that increase platform reliability, performance, and security
• Build and mature engineering processes
• Lead talent management and hiring across regions
• Foster a healthy, engaged engineering culture
• Coach and develop engineering leaders
• Serve as a strategic technical leader to executive stakeholders

VP of Engineering

Performance Marketing

• Develop and execute a comprehensive demand generation strategy that delivers qualified leads, accelerates pipeline growth, and drives revenue outcomes.
• Partner closely with Sales and Revenue Operations to improve funnel efficiency, lead quality, and opportunity conversion.
• Oversee campaign planning, digital marketing, and content strategy — ensuring all initiatives align with business objectives and brand positioning.
• Establish and own marketing performance metrics, attribution models, and reporting processes to measure ROI and inform investment decisions.
• Collaborate with the CMO on annual planning, forecasting, and budget optimization across channels and programs.
• Lead, mentor, and grow a high-performing demand generation team, fostering a culture of experimentation, accountability, and continuous improvement.
• Partner with Product Marketing and Brand to ensure consistent storytelling across paid, owned, and earned channels.
• Evaluate and optimize marketing technology tools and automation systems to enhance scalability and data visibility.
• Represent Marketing leadership in cross-functional planning sessions, customer events, and executive reviews.

Senior Director – Demand Generation

Technical Account Manager

• Act as the primary technical point of contact for a portfolio of assigned customers.
• Build trusted relationships with customer technical stakeholders, administrators, and power users.
• Develop a deep understanding of customer environments, workflows, and success criteria.
• Guide customers on best practices for configuring and using the platform to meet their business needs.
• Proactively identify adoption gaps, technical risks, and opportunities for optimization.
• Support onboarding efforts by ensuring customers are technically enabled and set up for success.
• Partner closely with Support and Engineering to own technical escalations and drive timely resolution.
• Advocate for customers internally, ensuring issues are prioritized appropriately and communicated clearly.
• Track recurring issues and trends, providing feedback to Product and Engineering teams.
• Work closely with Customer Success Managers, Support, Product, Engineering, and Sales to deliver a cohesive customer experience.
• Support renewals and expansion conversations by providing technical insight and risk assessment.
• Contribute to internal documentation, playbooks, and enablement materials.
• Monitor customer health from a technical lens, including usage patterns, system performance, and support trends.
• Maintain clear documentation of customer configurations, risks, and action plans.
• Identify opportunities to improve processes, tooling, and self-service resources.

Onboarding Specialist

• Manage the onboarding process for new clients by setting clear expectations, defining milestones, and tracking progress against onboarding goals.
• Support client education by integrating learning opportunities into onboarding and collaborating with the Content Creation team to prioritize and request the training resources clients need most.
• Use data and progress tracking to monitor client health during onboarding, identifying and addressing potential challenges early.
• Keep clients engaged and motivated throughout onboarding, encouraging adoption of INNERGY processes and best practices.
• Maintain clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility.
• Identify and address challenges such as limited client engagement or resistance to change. Develop strategies to overcome these obstacles and keep onboarding on track.
• Gather client feedback throughout onboarding and share insights to help refine onboarding strategies and influence future training content priorities.

Product Manager

• Own and maintain a well-groomed, clearly prioritized product backlog aligned with overall AI product strategy
• Translate product vision and roadmap direction into clear, actionable user stories and acceptance criteria
• Serve as the primary product partner for Poland-based development teams, providing timely clarification and decision-making during their working hours
• Participate in and support product discovery, development ceremonies, and delivery events across global time zones
• Partner closely with Engineering, Product, Data, and cross-functional stakeholders to ensure high-quality execution
• Maintain clear product documentation, requirements, and communication to ensure alignment across regions and teams
• Support the ongoing integration, enhancement, and evolution of AI-driven and Microvellum-related product initiatives

Director of Customer Success

VP of Engineering

Senior Director – Demand Generation

Technical Account Manager

Onboarding Specialist

AI Product Manager