INNERGY

Onboarding Specialist

• Lead clients through their initial 1–3 month onboarding journey.
• Define onboarding goals and implementation timelines tailored to each client’s manufacturing workflows.
• Coordinate installation, licensing, and setup with internal technical support resources.
• Deliver onboarding sessions focused on Toolbox core functions.
• Track client progress against onboarding milestones.
• Encourage adoption of Toolbox by helping client teams transition from manual processes to digital workflows.
• Maintain consistent communication with clients through CRM, email, and scheduling tools.
• Gather client feedback to enhance the onboarding experience.

Onboarding Specialist – Engineering

Account Executive

• Identify and target custom woodworking companies
• Conduct product demonstrations and sales pitches
• Maintain an active pipeline of qualified leads
• Develop and maintain strong relationships
• Meet or exceed monthly and quarterly sales quotas
• Stay up to date on industry trends

Account Manager

• Proactively manage a portfolio of accounts across INNERGY ERP and Microvellum Toolbox
• Drive upsell opportunities by expanding licenses, modules, and features
• Identify and execute cross-sell opportunities by introducing INNERGY ERP into Toolbox accounts, and Toolbox into INNERGY ERP accounts
• Promote new offerings such as Payroll, Analytics, or add-on services
• Own the full cycle of renewals and contract modifications, including license adjustments, scope changes, and pricing updates
• Partner with Finance and Legal to ensure contracts are accurate and compliant
• Work closely with Customer Success Managers to monitor account health, address risk indicators, and proactively prevent churn
• Support churn management processes when necessary, including communication, contract reconciliation, and exit planning
• Maintain detailed records of account activity, renewal timelines, and pipeline progress in the CRM (e.g., Hubspot)
• Provide regular reporting on quota attainment, pipeline velocity, and at-risk accounts to sales leadership

Graphics Designer

• Develop creative assets for marketing campaigns, product launches, digital advertising, and social media that align with brand guidelines.
• Design visual content for presentations, trade shows, videos, web pages, and print materials.
• Develop and maintain a library of reusable creative assets (templates, brand elements).
• Partner with the Product Marketing and Demand Generation teams to create visually compelling assets that drive engagement and lead generation.
• Collaborate with the Education Team to design training and support materials that enhance user learning and product adoption.
• Ensure brand consistency across all platforms, maintaining a cohesive look and feel in every touchpoint.
• Contribute creative ideas to enhance campaigns and improve audience engagement through visual storytelling.
• Manage multiple design projects simultaneously, balancing deadlines and feedback from cross-functional teams.
• Lead social media and email design efforts — create scroll-stopping visuals, animations, and templates for LinkedIn, email campaigns, and other digital channels.
• Perform other design or creative duties as assigned.

Graphic Designer

Product Marketing

• Develop and execute a go-to-market (GTM) strategy for new product launches, ensuring alignment across Marketing, Sales, and Product.
• Define and communicate product positioning and messaging that clearly articulate INNERGY’s value propositions and differentiation in the market.
• Partner with Product Management to translate complex technical capabilities into clear, benefit-driven messaging for target audiences.
• Lead sales enablement efforts, create collateral, playbooks, and tools that help Sales and Customer Success teams communicate product value effectively.
• Conduct ongoing market, competitor, and customer research to inform messaging, pricing, and packaging strategies.
• Collaborate with Demand Generation to develop integrated campaigns that support pipeline goals and product adoption.
• Partner with Customer Success and Education teams to gather and share success stories, case studies, and product proof points.
• Track and report on market adoption metrics, campaign performance, and feedback loops between Product, Sales, and Marketing.

Director of Product Marketing

Support Engineer

• Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience.
• Communicate complex technical concepts clearly and empathetically to build client confidence and trust.
• Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations.
• Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations.
• Tag and label 'How-do-I' tickets to train Intercom AI, improving self-service resolution rates.
• Leverage ticket history and pattern analysis to improve AI accuracy, reduce manual intervention, and scale automation.
• Develop and maintain a knowledge base of reusable responses, how-to articles, and best practices.
• Create detailed, reproducible bug reports from client issues.
• Collaborate with Engineering and Product teams to drive fast, high-quality fixes.
• Accurately tag and categorize tickets for reporting and analytics.

Onboarding Specialist – Engineering

Account Executive

Account Manager

Graphic Designer

Director of Product Marketing

Technical Support Specialist