INNERGY

Marketing

• Build and lead education initiatives that acquire customers, enhance user adoption, engagement, and proficiency with INNERGY’s solutions.
• Design scalable training programs, coordinate events, and serve as a public ambassador for INNERGY, leading speaking engagements that elevate our brand and customer community.
• Develop and deliver educational content, including webinars, workshops, video tutorials, documentation, and interactive training materials to improve customer onboarding and retention.
• Facilitate live and virtual training sessions tailored to different user roles and experience levels.
• Partner with Customer Success, Sales, and Product teams to identify customer pain points and create targeted education initiatives.
• Perform simple video editing to support training materials and education initiatives.
• Serve as a public facing representative for INNERGY’s education programs, delivering presentations and workshops regionally.
• Plan and execute customer education events, including user conferences, training workshops, and webinars.
• Act as a trusted advisor and thought leader by proactively identifying customer education needs and providing relevant learning solutions.
• Track the impact of education programs on customer satisfaction and retention.

Field Marketing – Education Specialist

Revenue Operations

• The Revenue Operations Manager owns the systems, data, and processes that connect Sales, Marketing, Customer Success, and Finance.
• Build the RevOps roadmap and run the initiatives that move strategy forward, from OKR design to investment recommendations.
• Own revenue forecasting across new business, renewals, and expansion. Leadership should never wonder whether the pipeline is real.
• Build the models behind unit economics, LTV:CAC, payback periods, and the ROI of every GTM bet we make.
• Track ARR, MRR, churn, net revenue retention (NRR), and expansion revenue.
• Surface trends and anomalies before anyone asks.
• Build the customer health scoring framework that flags risk and expansion opportunities early.
• Define and track the onboarding metrics that matter: time-to-value, completion rates, early adoption signals.
• Run the renewal operations calendar. CS shouldn't have to wonder who's at risk or what to do about it.
• Own the HubSpot instance: pipeline configuration, custom properties, workflow automation, data governance.
• Manage the integrations to SaaSgrid, ZoomInfo, BI tools, and finance systems so we operate on one source of truth.
• Keep refining the instance to cut rep friction, raise data quality, and reflect how customers actually move through the journey.

Field Marketing – Education Specialist

RevOps Manager