Customer Support

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers' network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

On-Site Customer Tech Support, Copier

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Customer Tech Support, Copier

On-Site Customer Tech Support

On-Site Customer Technician, Copier Support

• Use software to remotely access client computers to troubleshoot and diagnose our customers network connectivity.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Customer Tech Copier Support

• Identify scientific experts from SciLine’s internal database or other sources, and vet their scientific expertise and communication skills for possible referral to journalists;
• Reach out to scientific experts to recruit them to participate in interviews with same-day deadlines;
• Add to SciLine’s database of experts.

On-Call Scientific Outreach Support Specialist

• Ownership over resolving escalated or complex calls from customers
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Customer Service Representative

• Develop and maintain an understanding of several energy conservation and renewable energy program details (ex: Residential, Solar, Commercial and Industrial programs) to effectively educate customers and contractors on available services.
• Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
• Document conversations with customers, provide recommendations on products or services, and advise on program participation details.
• Support follow-up communications and next steps to current program participants as necessary.
• Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers.
• Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met.
• Address disputed rebate claim data and route appropriately if necessary.
• Prepare and review required program participation documentation while coordinating with various departments, both internal and external.
• May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.

Bilingual Customer Service Specialist, Spanish

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Customer Support Associate

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Take ownership over resolving escalated or complex calls from customers

Bilingual Customer Service Representative – Spanish-English

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Lead the product marketing vision and narrative for Cisco IQ
• Represent product marketing in executive and industry settings
• Define and champion GTM frameworks and best practices
• Develop and implement comprehensive GTM plans for Cisco IQ
• Define and evolve the narrative for Cisco IQ
• Scale best practices cross-portfolio and tie field readiness to revenue outcomes
• Guide large-scale investment decisions and influence product roadmaps
• Provide value proposition and technical thought leadership that aligns with the product roadmap

Customer Experience, Product Marketing Manager

• Conduct administrative completeness reviews of grant applications and supporting documentation.
• Review grant application materials including budgets, attachments, strategic plans, narratives, and supporting forms for completeness and administrative compliance.
• Enter, validate, update, and maintain grant application and award data within eGMS and related tracking systems.
• Prepare draft eligibility analyses, budget reviews, and administrative findings for Government review and approval.
• Support peer review activities by assisting with panel setup, reviewer coordination, reviewer troubleshooting, and preparation of panel materials.
• Prepare spreadsheets, datasets, reports, dashboards, and visualizations supporting grant program management and funding decision processes.
• Review interim and final performance reports and document administrative findings, compliance concerns, and monitoring observations.
• Track grantee reporting requirements, overdue submissions, and administrative actions.
• Prepare draft correspondence, outreach communications, monitoring templates, and status reports for Government review.
• Process administrative grant change requests, personnel updates, and grant file maintenance activities.
• Support grants monitoring and closeout activities while maintaining detailed tracking logs and audit-ready documentation.
• Identify data inconsistencies, anomalies, and missing information and recommend corrective actions.
• Assist with preparation of Section 508-compliant documents and materials for public posting.
• Maintain confidentiality and properly safeguard sensitive but unclassified grant information and personally identifiable information (PII).
• Participate in required security, confidentiality, privacy, and grants management training.
• Provide weekly status updates and support monthly workload and SLA reporting requirements.

US Government Grants Management Support Specialist

• Deliver consistent, high-quality support to hotline users
• Utilize crisis intervention best practices
• Answer inbound crisis-intervention telephone calls and online chats
• Provide timely, accurate support and connect with relevant resources
• Collaborate with fellow NSAH hotline staff
• Attend required monthly NSAH all-staff meetings
• Complete initial training and maintain expertise in the unique needs of each client

NSAH Support Specialist – Saturday, Sunday, Monday 11:00 PM ET–7:00 AM ET

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline, as well as through partner hotlines operated by RAINN.
• Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users.
• Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up to date on the specific needs of each client.
• Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
• Maintain knowledge regarding the specific needs of users of client hotlines, including, but not limited to: college populations, law enforcement, nurses and civilians.
• Provide timely, accurate support to NSAH users, including offering appropriate referrals and connecting them with relevant resources.
• Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts to ensure consistent, high-quality service delivery.
• Monitor NSAH sessions and offer real-time support and guidance to staff and peers to ensure effective, high-quality service delivery.
• Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols as well as those of client contracts.
• Supervise inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
• Facilitate and manage online group chat services/sessions, ensuring a safe, supportive, and well-moderated environment for participants.
• Assist with semi-annual call-throughs to audit resource databases.
• Assist with NSAH-specific data collection by completing session assessments during each shift and promptly notifying the Shift Manager or Lead on Duty of any new information, trends, or concerns that arise.
• Collect and enter client-specific data for all client contacts.
• Commit to 24/7 service coverage by working a minimum of two (2) holidays per year, helping ensure that survivors and their loved ones have uninterrupted access to critical support.
• Attend required monthly NSAH all-staff meetings to stay informed and aligned with program updates and priorities.
• Attend and actively participate in ongoing training sessions designed for all NSAH staff to maintain and strengthen skills.
• Perform other duties and responsibilities as assigned, in support of NSAH’s operations and service delivery.

Customer Support jobs in Washington

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On-Site Customer Tech Support, Copier

Customer Tech Support, Copier

On-Site Customer Tech Support

On-Site Customer Technician, Copier Support

On-Site Customer Tech Support, Copier

On-Site Customer Tech Support

Customer Tech Copier Support

On-Site Customer Tech Support

On-Call Scientific Outreach Support Specialist

Customer Service Representative

Bilingual Customer Service Specialist, Spanish

Seasonal Customer Service Team Supervisor

Customer Service Specialist – Temp to Hire

Customer Support Associate

Bilingual Customer Service Representative – Spanish-English

Bilingual Customer Service, Spanish-English

Customer Experience, Product Marketing Manager

US Government Grants Management Support Specialist

NSAH Support Specialist – Saturday, Sunday, Monday 11:00 PM ET–7:00 AM ET

NSAH Support Specialist – Saturday, Sunday, Monday, 3:00 PM ET–11:00 PM ET