Customer Support

• Serve as the bridge between frontline support and management
• Recommend workflow improvements
• Update department policies

Customer Service Lead

• Provide a range of customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment
• Answer incoming phone calls with a positive and service-oriented attitude
• Deliver a high level of customer satisfaction with the goal of creating an exceptional experience.
• Maintain a continual working knowledge of our client’s products, services, and promotions
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues
• Research, resolve and communicates information back to the customer in a clear and educated manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Complete a variety of forms and documents based on guidelines
• Document all customer information, communications, and sales in CRM system
• Review and process applications, binders and other documents required for policy issuance
• Process policy endorsements, additional insureds, inspection changes and other requested policy changes
• Organize policy files for proper documentation management
• Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
• Other responsibilities as assigned

Customer Service Representative

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Take inbound and outbound calls from members of our clients’ gyms
• Respond to customer questions in accurate and timely manner following established policies
• Explain options regarding upgrading, downgrading, or canceling memberships
• Update billing and personal information per customer request
• Document customer interaction with our in-house software

• Process emails and take inbound texts/chats from members of our clients’ gyms
• Respond to customer questions in accurate and timely manner following established policies
• Explain and process options regarding upgrading, downgrading, or canceling memberships
• Document customer interaction with our in-house software

Online Customer Service Representative

• The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

• Manage a steady pipeline of ad hoc data requests from business leaders and operational stakeholders, delivering accurate and actionable insights under tight deadlines.
• Serve as the subject matter expert for our contact center and IT Service Management platforms (e.g., NICE CXone, ServiceNow). Analyze data directly from these systems to monitor operational health.
• Monitor and analyze key performance indicators (KPIs) for the contact center (e.g., Abandon Rate, Speed to Answer, Handle Time) as well as ServiceNow metrics (e.g., ticket volume, incident resolution times, SLAs, and backlog trends) to identify process improvement opportunities.
• Design, build, and maintain interactive dashboards (using Tableau, Excel, or similar tools) to provide real-time visibility into contact center performance.
• Partner with cross-functional teams to translate business objectives into scalable technical specifications, using data-driven insights and stakeholder feedback to prioritize analytics initiatives.
• Act as a project manager for analytics tasks and lead team meetings to track progress, align on goals, and ensure smooth project execution.
• Perform data validation for data accuracy and consistency. Troubleshoot and resolve reporting or data discrepancies as they arise.

Senior Analyst, Customer Experience Reporting and Analytics

• Contributes to the Program team by providing exceptional customer service to volunteers, youth and families, to efficiently and effectively enroll, match and support them in the Big Brothers Big Sisters program.
• Delivers quality service; works to facilitate a positive match experience.
• Documents high quality, professional assessments and notes in the database; and meets or exceeds program goals.
• Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction.
• Address and resolve real and/or potential problems and barriers once identified.
• Assess needs and provide individual training, information, and support for each match participant to assure a positive youth development experience for the child, a high level of support and engagement for the family, and a successful and satisfying experience for the volunteer.
• Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.
• Provide information and provide resources to youth and/or families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.
• Provide high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
• Ensure all school-based programs and community-based contacts and initiatives are operating within program guidelines.
• Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.
• Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.
• Collaborate with other service delivery staff to ensure smooth transition among functions.
• Help in other program areas as part of the team when needed, attend events as requested by the agency.
• Assist in program development and strategies for growth through participation with workgroups.
• Assist in defining and meeting deliverables and/or outcomes for the Program team.
• Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.
• Performs other duties as assigned.

Match Support Specialist

• Responsible for overall management of the donor database
• Provides administrative support to the Philanthropy Team
• Records all donations in Bloomerang database
• Manages procedures, business processes, and documentation for all gift processing
• Identifies potential contributors through research on individual donors, foundations, and corporations
• Ensures the accuracy and timeliness of gift receipts and acknowledgements to donors
• Generates reports from database information for internal and external purposes
• Facilitates access and provides database training to other members of the fund development team
• Manages all donor information and oversees research and prospect management
• Attends and assists with Fund Development events

Fund Development Data & Support Specialist

• Drive customer adoption of robotic floor cleaning solutions by delivering onboarding, training, and ongoing best practice guidance.
• Act as a strategic consultant, partnering with customers to align robotics usage with operational goals and growth strategies.
• Leverage business analytics tools to provide actionable insights on fleet utilization, coverage, and performance metrics.
• Build long-term customer relationships through proactive engagement, ensuring high satisfaction and measurable ROI
• Serve as the voice of the customer, advocating internally for product improvements and customer-driven innovation.
• Identify expansion and renewal opportunities by understanding customer needs and maximizing solution value.
• Collaborate cross-functional with sales, product, and support teams to deliver a seamless customer experience.
• Contribute to the evolution of the Enterprise Customer Experience organization by helping shape scalable processes, customer engagement strategies, and operational best practices as the business continues to grow.
• Occasional travel for customer meetings and team off sites

Associate Director, Enterprise Customer Experience

• Engage with potential customers through email, chat, phone, and in-person interactions
• Provide expert guidance and personalized recommendations on e-bike and bicycle products
• Assist customers in decision-making to ensure they find the right product for their needs
• Collaborate with logistics and operations teams to ensure smooth order fulfillment
• Share knowledge with the team and contribute to internal training resources
• Gather and report customer feedback to improve products and sales processes

Customer Support Specialist – Bike Expert

• Provide daily support to Parts CSRs with customer inquiries, escalations, and order-related issues
• Assist in handling high-priority customer accounts and escalated situations
• Help ensure customer inquiries are acknowledged and responded to within department expectations
• Support customer communication standards and professionalism across the team
• Assist with resolving customer concerns related to pricing, availability, lead times, shipping, and order status
• Promote a positive customer experience through proactive communication and follow-up
• Assist with onboarding and training of new Parts CSRs
• Provide ongoing coaching and reinforcement of customer service expectations and processes
• Help develop training materials, guides, and process documentation
• Support cross-training initiatives within the department
• Identify training gaps and communicate opportunities for improvement to management
• Serve as a day-to-day resource for team questions and operational support
• Reinforce department SOPs, workflows, and communication standards
• Help monitor order follow-up, customer response times, and open issues
• Support continuous improvement initiatives within the department
• Assist with maintaining organized documentation and process consistency
• Work collaboratively with Purchasing, Warehouse, Technical Support, Engineering, and other internal departments to support customer needs
• Help ensure team adherence to established procedures and expectations
• Lead by example in professionalism, accountability, teamwork, and communication
• Support a positive and collaborative team environment
• Assist in driving department goals and service expectations
• Escalate ongoing concerns or process gaps to management when necessary
• Help promote consistency across team communication and customer interactions
• Serve as escalation point for customer concerns. Step in when requests are delayed or unresolved
• Support CSRs & Technical CSRs in complex situations
• Ensure customers receive timely updates and resolutions
• Validate accuracy of quotes/orders
• Coach team on pricing, lead times, and parts accuracy
• Escalate issues when data appears incorrect
• Partner with engineering and supply chain on part data corrections
• Support improvements to parts data and internal processes
• Build relationships with Engineering, Warranty, Service, Supply Chain
• Coordinate with internal departments to obtain needed updates
• Report all customer complaints through the appropriate company channel
• Communicate daily with Head of Business Services, North America
• Participate in operations and improvement meetings
• Coach team members regularly
• Support CSRs on understanding parts, processes, and communication
• Support Technical CSRs with escalated issues
• Encourage continuous learning
• Promote culture of ownership, urgency, and professionalism
• Maintain punctuality and consistent presence
• Lead calmly and professionally

Parts Customer Service Lead

• Responsible for approx. $3M in yearly revenue through patients graduating onto commercial product as well as internal team budgets to achieve financial targets.
• Develop regional business plans, validate metrics, identify leading/lagging indicators and action plans to achieve business targets.
• Communicate effectively, demonstrate the ability to cascade messaging in a clear, concise, and timely manner.
• Support Change Management principles through the ability to pull through key themes through all activities.
• Strategic accountability for territories and act as thought partner for overall Division manager in determining strategies to achieve targets.
• Asses environmental signals, and potential impact to strategy, recommend mitigation plans.
• Partner with external stakeholders to represent PS in cross-functional strategic and tactical planning meetings, and initiatives and promotes cross-functional alignment of objectives, strategies, and tactics.
• Understand nuances of performance management and execute sound business judgment.
• Effective management of employee relations issues.

Senior Supervisor, Customer Support – Specialty

• Answer and conduct business on the telephone
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence
• Document all calls, inquiries and resolutions
• Meet productivity and quality assurance expectations

CPC Processor I – Customer Support

• Ability to pass product and process testing following training
• Receives and documents all customer interactions in real time
• Corresponds to customer interactions via email, phone, text or chat
• Maintains contact center metrics including customer satisfaction, productivity and adherence
• Responds to and resolves customer technical and non-technical inquiries and issues
• Assists customers with installation and issue resolution in the moment
• Assists customers with troubleshooting issues and offer accurate information in the moment
• Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
• Maintains product knowledge through training and continuing education
• Escalates more complex inquiries or complaints appropriately to specialized teams
• Maintain Outlook email inbox, calendar, and tasks regularly
• Other duties as assigned

Customer Experience Technical Representative – Weekend

Customer Experience Technical Representative – Weekend Front

Customer Experience Technical Representative – Weekend Core

• Responsible for direct and timely communication between the Plan and Plan members, potential members, providers, employer groups, brokers, internal departments, and external agencies.
• Maintains high level of knowledge regarding Plan products, premiums, benefits and procedures.
• Uses knowledge and judgment to select appropriate resources for assisting callers.
• Provides information on all aspects of Plan products, premiums, benefits, policies and procedures.
• Responsible for accurate problem-solving.
• Researches and resolves concerns.

Customer Care Representative I – Telecommuter

• Handles client inquiries by gathering information through inquisitive questioning
• Troubleshoots product and training related questions
• Support and training provided to clients via phone, email, and live chat
• Document the issue in Salesforce and offer a resolution
• Stay up to date on Meevo product knowledge and internal business processes

Business Support Specialist – Salon and Spa

• Serve as Tier 1 support for users needing assistance with their Learning Management System (LMS) or other software.
• Spend most of your time actively responding to users in real-time via chat or processing support tickets.
• Monitor email and Microsoft Teams messages to assist team members.
• Review updates to Knowledge Base articles and client communications on new policies and procedures to better support the team.
• Maintain key performance indicators (KPIs).
• Represent eSkillz and the client professionally in all interactions.
• Attend meetings and training sessions as required.
• Monitor user trends, flag unusual activity, and report findings to management.

See all jobs on JobTailor

Customer Service Lead

Customer Service Representative

Licensed Customer Service Representative II

Customer Service Representative

Online Customer Service Representative

Customer Service Representative

Senior Analyst, Customer Experience Reporting and Analytics

Match Support Specialist

Fund Development Data & Support Specialist

Associate Director, Enterprise Customer Experience

Customer Support Specialist – Bike Expert

Parts Customer Service Lead

Senior Supervisor, Customer Support – Specialty

CPC Processor I – Customer Support

Customer Experience Technical Representative – Weekend

Customer Experience Technical Representative – Weekend Front

Customer Experience Technical Representative – Weekend Core

Customer Care Representative I – Telecommuter

Business Support Specialist – Salon and Spa

EUS Support Specialist