Customer Support

• Provide excellent customer service via incoming and outgoing telephone calls, e-mails, chat, and other correspondence – including Tier 1 and Tier 2 Technical Support.
• Document all customer service inquiries in the case management system, ensuring entries are clear, complete, and properly closed.
• Address cases assigned in the case management system in accordance with our Service Level Agreement (SLA).
• Work on unassigned cases as well.
• Resolve all calls, emails, and Salesforce cases received during the shift.
• Assist the Manager in the development and maintenance of the NCCER Support Site.
• Maintain working knowledge of the NCCER Guidelines and the policies included therein, including policies related to teaching, testing, proctoring, credentialing, record-keeping, and cheating.
• Maintain working knowledge of the NCCER website and other products, programs, and initiatives that may generate customer inquiries and correspondence.
• Navigate multiple programs and utilize the internet to provide online assistance and support customers with problem-solving requests.
• Maintain confidentiality of student records and follow all record-keeping requirements as outlined in the company's policies and procedures.
• Assist trainees with creating user accounts and website questions.
• Other duties as assigned.

Customer Service Representative – Part Time

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Bilingual Health Care Customer Service Representative

• Deliver high-quality, customer-centric support via phone, email, and in-person inquiries in a multi-channel contact center.
• Research and resolve customer questions, maintain accurate contact logs, and serve as the primary front-desk receptionist.
• Provide administrative support to staff and volunteers, including producing recruitment, event, and training materials (flyers, booklets, certificates) that align with Girl Scout style guidelines; manage mailroom/copier operations, track and order supplies, and handle confidential communications.
• Assist with requested website updates and maintain an accurate, up-to-date online council calendar for events and training notices.
• Standardize, update, and archive numbered forms, as well as build, manage, and process online and paper surveys.
• Maintain accurate database records for camp, membership, troop, and training registrations; process payments, financial assistance, "cookie dough," campership paperwork, and property reservations.
• Oversee event and training product set-ups, process Highest Awards (Gold, Silver, and Bronze), and coordinate with teams to prepare confirmation packets for events and adult training.
• Manage volunteer training records and assist with volunteer certification processes (including CPR and Archery supplies and cards).
• Perform other duties as assigned.

Customer Care Specialist

• Provides effective, courteous customer service by forming a working relationship with internal and external customers through communication via email, mail or telephone.
• Answers patient phone calls, resolving issues in one phone call.
• Opens ARR inquiries as needed and returns phone calls once ARR is answered to resolve issues in one phone call.
• Reports collection agency payments right away.
• Generates correspondence to resolve customer disputes.
• Documents every phone call.
• Accepts and performs other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager or Executive Team.
• Required to work scheduled call center hours as scheduled by the CSR Supervisor.

Customer Service Representative

• Provides order-level analysis and accurate responses to client and/or candidate inquiries regarding company products and services in English and/or Spanish.
• Engages and builds relationships with clients and applicants, with a focus on providing a positive customer experience.
• Communicates with clients accurately and effectively in English and/or Spanish.
• Understands the importance of accuracy and attention to detail; ability to rapidly process information and document with high accuracy.
• Achieves and maintains customer service support levels and standards in all interactions (email, phone, and chat).
• Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
• Demonstrates understanding of Asurint products and services to facilitate quick resolution.
• Handles complex customer service and support issues and escalates as necessary.
• Handles all candidate inquiries.
• Other duties as required.

Bilingual Client Support Representative

• Provide exceptional customer service and product support
• Adhere to all HealthStream security policies, procedures, and assigned training
• Provide phone, email, and chat support
• Troubleshoot and diagnose reported problems
• Build strong relationships with colleagues and customers
• Identify, test, and verify issues, providing documentation to the development team
• Collaborate on customer-focused initiatives
• Participate in testing new features and releases

Tier 1 Customer Support Specialist

• Provide exceptional product support and have a significant role in the overall customer experience
• Support CredentialStream, an online credentialing application
• Be an escalation point for the Tier 1 team
• Help resolve issues and achieve case closure quota
• Build strong relationships with colleagues and clients, communicating in a timely, professional and respectful manner
• Communicate and escalate potential and real systemic issues to the Customer Support Manager
• Participate in testing new features and enhancements
• Ensure department goals are met
• Other duties as assigned

Tier 2 Customer Support Specialist

• Serve as the primary resource for patients by professionally and empathetically responding to inquiries related to billing, insurance processing, balances, account status, payment plans, and financial concerns.
• Counsel patients regarding insurance coverage, Explanation of Benefits (EOBs), payer processing timelines, denials, adjustments, payment expectations, financial options, and available payment arrangements.
• Research and resolve patient account inquiries by reviewing charges, payments, insurance activity, denials, eligibility, and account balances while utilizing payer portals, online resources, and direct communication with patients and third-party payors to support timely account resolution.
• Update and maintain accurate patient demographic, insurance, eligibility, and plan information within electronic health record (EHR) and revenue cycle systems to support accurate registration, billing, clean claim processing, and resolution of payor-related issues and trends.
• Review insurance eligibility, payer requirements, benefits, and financial clearance requirements to support timely and accurate financial management activities in accordance with organizational policies and standard work guidelines.
• Create accurate cost-of-care estimates and communicate anticipated patient financial responsibility, including deductibles, co-payments, coinsurance, self-pay balances, and other out-of-pocket obligations.
• Collaborate with insurance, billing, coding, financial clearance, medical records, and operational teams to support timely account resolution, accurate reimbursement, effective communication of financial clearance decisions, identification of billing or coding discrepancies, and clean claim processing.
• Conduct outbound follow-up with patients and third-party payors regarding outstanding balances, missing information, payment arrangements, collection activities, and unresolved account issues while escalating payment delays and aging trend concerns as appropriate.
• Calculate, collect, and process patient self-pay liabilities and outstanding balances using approved secure payment methods and establish payment arrangements in accordance with organizational guidelines.
• Document all patient interactions, account research, financial discussions, dispute activity, actions taken, findings, and resolutions thoroughly and accurately within designated systems to support account follow-up, audit readiness, and operational communication.
• Efficiently manage high-volume workflows, competing priorities, and interruptions while maintaining quality, accuracy, and productivity standards.
• Ensure compliance with HIPAA, State and Federal regulations, payer guidelines, organizational policies, quality standards, productivity expectations, and established standard work processes.

Patient Accounts Representative, Customer Service Rep

• Deliver professional and efficient customer service to Deerwood Bank customers and employees via digital channels (phone/electronic communications).
• Provide customer service functions for all areas of the bank to assist with account concerns and inquiries, product troubleshooting assistance and complete balance and transfer requests.
• Respond to customer inquiries and performing requested actions regarding their accounts.
• Manage and defuse calls received from customers to effectively communicate with them in order to identify and resolve problems in the best interest of Deerwood Bank and the customer.
• Be familiar with and understand all bank products and services to identify customers’ needs.
• Determine the risk or urgency of customer calls and to whom the call should be escalated.
• Ensure specific guidelines are followed to properly verify customers and protect customer confidentiality.
• Understand and be able to explain banking rules and regulations that affect customer accounts.
• Process requests for stop payments, address/phone/email changes, debit card orders and maintenance, research requests, and check orders.
• Review mobile deposits and handle or obtain approval for mobile deposit exceptions.
• Intake of customer disputes (ACH, check and debit card), complete dispute forms and communicate dispute forms/information to appropriate branch locations for customer signatures.
• Handle customer questions regarding online/mobile banking including assisting with access issues, passwords resets, bill pay, mobile deposit and all related features.
• Review and complete online account applications, openings, denials, 2 nd verifications and related communication with customers.
• Other responsibilities may include responding to customer emails, handling returned mail, document scanning and other projects as assigned.

Customer Service Representative – Call Center

• Support clients by accurately entering and reviewing order details while ensuring timely processing and exceptional service.
• Answer Customer Questions via Email and Phones.
• Handle an increased volume of customer care emails and phone calls.
• Demonstrate the skills and product knowledge to handle more complex situations.
• Knowledge and use of electronic catalog and Global websites.
• Continue to learn to navigate the AS400 &ndash; but has a general understanding of all major Customer Care functions.
• Support Customer Care Operations for Dealers and Territory Managers.
• Process Demo requests.
• Check order status/electronic orders.
• Check inventory.
• Provide product information and pricing.
• Process credits, return authorizations and factory charge backs.
• Process Parts Express, Warranty and Replacement Orders.
• Submit changes or cancellations on orders with little to no assistance.
• Process Order Addendums.
• Track shipments.
• Research and resolve customer inquiries.
• Review appropriate daily reports.
• Follow and adhere to department/company guidelines.
• Daily check-in with Customer Care Supervisor.
• Attend weekly Teams meetings with Supervisor.
• Meet Time to Reply Average for response time.
• Escalate open issues with no response to supervisor.
• Maintain an open issue log.
• Participate in all Global Teams training meetings.
• Approve Labor Reimbursement requests with assistance from Lead or Supervisor.
• May be assigned small projects by the management team.

Customer Care Representative

• Answer Customer Questions via Email and Phones
• Handle an increased volume of customer care emails and phone calls.
• Demonstrate the skills and product knowledge to handle more complex situations.
• Knowledge and use of electronic catalog and Global websites.
• Continue to learn to navigate the AS400 &ndash; but has a general understanding of all major Customer Care functions.
• Support Customer Care Operations for Dealers and Territory Managers.
• Process Demo requests.
• Check order status/electronic orders.
• Check inventory.
• Provide product information and pricing.
• Process credits, return authorizations and factory charge backs.
• Process Parts Express, Warranty and Replacement Orders.
• Submit changes or cancellations on orders with little to no assistance.
• Process Order Addendums.
• Track shipments.
• Research and resolve customer inquiries.
• Review appropriate daily reports.
• Follow and adhere to department/company guidelines.
• Daily check-in with Customer Care Supervisor.
• Attend weekly Teams meetings with Supervisor.
• Meet Time to Reply Average for response time.
• Escalate open issues with no response to supervisor.
• Maintain an open issue log.
• Participate in all Global Teams training meetings.
• Approve Labor Reimbursement requests with assistance from Lead or Supervisor.
• May be assigned small projects by the management team.
• Other duties as assigned.

• Provides information and solutions in response to inquiries pertaining to products, services, and/or customer complaints.
• Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders.
• Responds to customer complaints or inquiries; taking orders for products or merchandise; calculating charges; processing billing or payments; processing customer claims; handling returns, refunds, and exchanges; keeping records of customer interactions; and updating customer account information.
• This position receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.
• Use a computerized system to gather information and respond to questions.
• Document issues and resolutions in a common database.
• Escalate issues as necessary.
• Demonstrate ability to successfully complete customer calls within established work hours.
• Provide, accept, and act on performance feedback from peers, business partners, leadership, and customer survey results.
• Learn and effectively apply new skills/techniques as customer expectations change.
• Maintain and recognize cultural differences/sensitivity.
• Professional interaction with Customers, and internal management is crucial to success.

Beneficiary Support Specialist

• The STAR Specialist provides support to recipients enrolled in the Trillium Support Transition and Reentry (STAR) program.
• STAR provides care coordination pre-release and post-release until the individual moves to ongoing Care Management services and supports.
• The STAR Specialist educates members and guardians throughout the transition process about how to effectively navigate the criminal justice system, behavioral, physical and social services systems and about the existence of community-based services and supports.
• This individual will work with community resources and services to meet the identified needs for recipients who are transitioning back to the community and address specific barriers to reentry which may include access to insurance, disability benefits, transportation, food, clothing, and a safe place to live.
• Ensure that recipients are well connected and provide a warm hand off to identify needed treatment and support.
• Meet with Justice Involved members in-person in Correctional Facilities and in-person in the community to facilitate care management activities.
• Engage members who meet criteria for Transitions to Community Living (TCL) special needs population to provide education about permanent supportive housing, supports, services, and other community resources.
• Assist with transition planning and ensure delivery in the most effective manner with a focus on optimal quality outcomes.
• Utilize person centered planning methods/strategies to gather information, to get to know the members and legally responsible persons to adequately address specific needs of the individual.

Support Transition and Reentry Specialist

• Combine empathy and problem-solving to fully understand what a customer needs, and deliver resolutions that feel personal — across chat, email, phone and social, tailoring tone and language to fit
• Own customer outcomes end to end, working cross-functionally to resolve complex or high-impact issues with genuine care
• Use AI tools and copilots to work with speed and consistency, and take ownership where automation isn't enough
• Review human and AI conversations to spot where the experience — and your own performance — can improve
• Call out pain points and champion the tools and processes that make every interaction better, for customers and for the team

Customer Experience Advisor

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers' network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

On-Site Customer Tech Support, Copier

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Customer Tech Support, Copier

On-Site Customer Tech, Copier Support

On-Site Customer Tech Support

On-Site Customer Technician, Copier Support

• Use software to remotely access client computers to troubleshoot and diagnose our customers network connectivity.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Customer Support jobs in United States

See all jobs on JobTailor

Customer Service Representative – Part Time

Bilingual Health Care Customer Service Representative

Customer Care Specialist

Customer Service Representative

Bilingual Client Support Representative

Tier 1 Customer Support Specialist

Tier 2 Customer Support Specialist

Patient Accounts Representative, Customer Service Rep

Customer Service Representative – Call Center

Customer Care Representative

Customer Care Representative

Beneficiary Support Specialist

Support Transition and Reentry Specialist

Customer Experience Advisor

On-Site Customer Tech Support, Copier

Customer Tech Support, Copier

On-Site Customer Tech, Copier Support

On-Site Customer Tech Support

On-Site Customer Technician, Copier Support

On-Site Customer Tech Support, Copier