Customer Service Representative – Part Time

NCCER

Customer Service Representative providing exceptional service to diverse customers at NCCER. Handling inquiries via phone, email, and chat with a strong focus on first-contact resolution.

Posted 7/24/2026part-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and the ability to manage multiple tasks efficiently. Proficient in utilizing Salesforce and Microsoft Office Suite while maintaining confidentiality and adhering to organizational policies.

Highest-signal resume keywords

Customer Service ExperienceBilingual in English and SpanishSalesforce ExperienceAnalytical and Problem-Solving SkillsExcellent Written and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCase ManagementDocumentation SkillsTyping SkillsInternet NavigationProblem-SolvingOrganizational SkillsTime Management

Soft Skills

Strong Communication SkillsDependabilitySelf-StarterAbility to Work Independently

Tools & Technologies

SalesforceMicrosoft Office SuiteNCCER Support SiteProprietary Websites

Certifications & Qualifications

Associate's Degree Preferred

Industry Keywords

NCCER GuidelinesService Level AgreementRecord-KeepingCredentialingTeaching Policies

About the role

Key responsibilities & impact

Provide excellent customer service via incoming and outgoing telephone calls, e-mails, chat, and other correspondence – including Tier 1 and Tier 2 Technical Support.
Document all customer service inquiries in the case management system, ensuring entries are clear, complete, and properly closed.
Address cases assigned in the case management system in accordance with our Service Level Agreement (SLA).
Work on unassigned cases as well.
Resolve all calls, emails, and Salesforce cases received during the shift.
Assist the Manager in the development and maintenance of the NCCER Support Site.
Maintain working knowledge of the NCCER Guidelines and the policies included therein, including policies related to teaching, testing, proctoring, credentialing, record-keeping, and cheating.
Maintain working knowledge of the NCCER website and other products, programs, and initiatives that may generate customer inquiries and correspondence.
Navigate multiple programs and utilize the internet to provide online assistance and support customers with problem-solving requests.
Maintain confidentiality of student records and follow all record-keeping requirements as outlined in the company's policies and procedures.
Assist trainees with creating user accounts and website questions.
Other duties as assigned.

Requirements

What you’ll need

At least 2 years of Customer Service experience strongly preferred
Associate's degree preferred
Strong written and verbal communication skills, as well as excellent telephone skills, are required
Bilingual in English and Spanish is required
Excellent typing skills and ability to document customer interactions in real-time during calls
Analytical and problem-solving skills are key to identifying and resolving customer issues
The position requires a self-starter with demonstrated experience handling multiple duties and deadlines
Excellent correspondence layout, strong organizational skills, the ability to work independently, and the ability to work effectively with all levels of executives, management, and staff are essential
Dependable in attendance and performance
Software Skills Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Salesforce experience preferred
Internet navigation and research skills
Proprietary websites (Online Bookstore, Instructor Resource Center, Credential Engine, Testing System, Assessment Platform)

Benefits

Comp & perks

NCCER is an equal opportunity employer.
Reasonable accommodations provided to individuals with disabilities and religious beliefs.