Beneficiary Support Specialist

Pearl Interactive Network, LLC

Remote Beneficiary Support Specialist providing information and solutions for customer inquiries at Pearl Interactive Network. Resolving complaints and managing customer account information through various communication technologies.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $0 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and resolve inquiries while maintaining cultural sensitivity. Proficient in utilizing various communication technologies and software systems to manage customer interactions and documentation.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceExceptional Oral And Written Communication SkillsTime Management SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer FunctionsMicrosoft ProductsInternet ResearchEmail CommunicationDatabase Management

Soft Skills

Innovative ThinkingDrive For ResultsFlexibilityCultural SensitivityAbility To Work Independently

Tools & Technologies

Computerized SystemsCommunication Technologies

Certifications & Qualifications

High School DiplomaAssociate DegreeBachelor's Degree

Industry Keywords

Customer ComplaintsBilling ProcessingReturns And ExchangesQuality Driven EnvironmentBeneficiary Support

About the role

Key responsibilities & impact

Provides information and solutions in response to inquiries pertaining to products, services, and/or customer complaints.
Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders.
Responds to customer complaints or inquiries; taking orders for products or merchandise; calculating charges; processing billing or payments; processing customer claims; handling returns, refunds, and exchanges; keeping records of customer interactions; and updating customer account information.
This position receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.
Use a computerized system to gather information and respond to questions.
Document issues and resolutions in a common database.
Escalate issues as necessary.
Demonstrate ability to successfully complete customer calls within established work hours.
Provide, accept, and act on performance feedback from peers, business partners, leadership, and customer survey results.
Learn and effectively apply new skills/techniques as customer expectations change.
Maintain and recognize cultural differences/sensitivity.
Professional interaction with Customers, and internal management is crucial to success.

Requirements

What you’ll need

High School Diploma required, Associate or Bachelor’s degree preferred
1+ years of call center experience
Customer service and/or Beneficiary Support experience are a plus
Demonstrate innovative thinking and drive for results
Display exceptional oral and written communication skills
Experience interfacing with international customers or the ability to interface with a culturally diverse population
Work experience in a Quality/Production driven environment
Working knowledge of basic computer functions including Microsoft products, internet research, and email communication
Capability to navigate concurrently between multiple software systems with relative ease
Ability to prioritize a multitude of tasks
Exceptional interpersonal skills
Ability to work independently and possess exceptional time management skills
Flexibility to support business outside normal work schedule as needed.

Benefits

Comp & perks

Hourly rate plus $5.09 per hour toward Health & Wellness Benefits
Medical, Dental, Vision, and Life Insurance
Paid time off
Paid holidays
401K eligibility
Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.