Customer Support

• As Customer Support Manager you will support us in the daily business with quitt and, in the longer term, also with quitt Business, and act as the company's public face and first point of contact.
• The tasks of your future team include: general customer support via phone, email and chat in German, English and French, and possibly Italian.
• Ensuring the smooth running of day-to-day operations.
• Various administrative tasks.
• Supporting other team members.
• Ensuring ongoing process optimization.

Customer Support Manager

• Responsibility for payment processing, including timely execution
• Support for month-end closings and general financial tasks
• Processing of expenses with correct documentation
• Collaboration with the external accounting firm
• Assistance in organizing and administering the employee lifecycle (onboarding, offboarding, contract changes, etc.)
• Preparation of monthly payroll runs for all employees
• Maintenance and monitoring of the time-tracking system
• Handling of vacation requests, sick leave notifications, and other administrative HR matters
• Support in implementing and ensuring compliance with internal HR policies and processes
• Customer support and advising via email, Intercom, and phone
• Identification of automation opportunities for recurring customer inquiries

Operations and Customer Support

• Provide technical and commercial support to our sales teams and partners, and actively participate in customer meetings
• Sizing and specification of pumps, agitators/mixers, shafts/chambers and booster/pressure-boosting systems
• Analyze project developments, identify risks early and support successful implementation
• Prepare, enter and track quotations and orders in the ERP system (Microsoft Dynamics 365 Business Central)
• Review and prepare tender/bid documents and develop suitable technical solutions
• Contribute to the development of strategies for complex projects and tenders
• Maintain and update item master data in the ERP system

Application Specialist, Sales Support – Water Technology, Building Services

• operationellen Schichtbetrieb im Customer Service Center überwachen und steuern
• Ressourcenplanung und -disposition innerhalb des Schichtbetriebs
• Customer Service Agents in operationellen und fachlichen Fragestellungen unterstützen, beraten und fördern
• Eskalationen bei Telefonie-, System- und Servicestörungen koordinieren
• anspruchsvolle Kundengespräche und Reklamationen annehmen
• Schwachstellen in Services, Prozessen und Hilfsmitteln erkennen und adressieren

Customer Service Specialist

• Leadership of Customer Service Agents and Shift Supervisors
• Ensuring compliance with quality principles, service levels and operational processes
• Analysis of quality, efficiency and performance metrics
• Responsible for recruitment, onboarding, scheduling, shift and vacation planning
• Further development of services and processes

Customer Service Team Lead

• Ensure high telephone availability and adherence to the defined service level (Service Level)
• Act as the first point of contact for all employees of our corporate clients for IT incidents and requests in the areas of workplace, operating systems, password & account management, and identity & access management
• Accurate logging, analysis and triage of incidents and requests
• Flawless handling of all tickets in accordance with the prescribed standards and compliance with defined processes, directives, policies and ITIL best practices
• Additional specific tasks within the scope of our various client mandates

Customer Care Consultant – Service Desk Agent

• Ensure high-quality customer contact by phone and in writing in German and French.
• Handle customer inquiries competently and courteously.
• Resolve customer issues as much as possible on first contact to increase customer satisfaction.
• Handle inquiries regarding invoices, tariffs, products, and move notifications, and provide support for digital services and apps.
• Escalate more complex requests or complaints to the responsible specialist departments.
• Work closely with internal specialist departments to ensure consistently high service quality.

Customer Support Advisor – m/f/d

• Handle customer inquiries competently and with a solutions-oriented approach
• Support the team with administrative processes
• Create and modify product entries
• Implement and correct new vehicle models
• Review and approve special requests
• Update general insurance terms and product descriptions
• Coordinate flyer distribution
• Maintain Excel spreadsheets and perform data analyses
• Assume backup/representative responsibilities within the team

• Primary point of contact: You will be the first point of contact for our customers via phone, email and chat, providing competent support for questions and concerns related to ongoing and completed auctions as well as the use of the platform.
• Solution orientation: You record, handle and resolve customer inquiries and issues, finding efficient and effective solutions.
• Process knowledge: You use and maintain our internal processes and systems to ensure optimal customer support.
• Feedback management: You forward customer feedback and improvement suggestions to the relevant departments.

Customer Service Manager

• Comprehensive support for our customers — from competent advice and handling inquiries to complete administrative processing in the system
• Ensure timely recording and processing of orders, quotations and complaints in SAP
• Support analysis of customer issues, identify optimization opportunities and actively contribute to the development of our processes and workflows
• Close collaboration with Logistics, Sales and other interface departments to coordinate delivery dates and resolve complex cases

Customer Support jobs in Switzerland

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Customer Support Manager

Operations and Customer Support

Application Specialist, Sales Support – Water Technology, Building Services

Customer Service Specialist

Customer Service Team Lead

Customer Care Consultant – Service Desk Agent

Customer Support Advisor – m/f/d

Customer Service Specialist

Customer Service Manager

Customer Service and Administration Specialist