Customer Care Consultant – Service Desk Agent

Coopers Group AG

Customer Care Consultant providing support for IT-related inquiries from business customers. Ensuring high service levels and compliance with ITIL best practices.

Posted 7/6/2026full-timeRemote • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT incident management, ensuring adherence to service levels and compliance with ITIL best practices. Possesses strong communication skills in German, English, and French, facilitating effective customer interactions and support.

Highest-signal resume keywords

ITIL Best PracticesIncident ManagementCustomer Contact ExperienceVerbal And Written CommunicationTechnical Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT KnowledgePC KnowledgeIncident LoggingTicket HandlingPassword ManagementAccount ManagementIdentity ManagementOperating Systems Understanding

Soft Skills

FlexibilityDecision-MakingReliabilityCuriosityWillingness To Learn

Industry Keywords

Service LevelComplianceCorporate ClientsIT IncidentsRequestsTriage

About the role

Key responsibilities & impact

Ensure high telephone availability and adherence to the defined service level (Service Level)
Act as the first point of contact for all employees of our corporate clients for IT incidents and requests in the areas of workplace, operating systems, password & account management, and identity & access management
Accurate logging, analysis and triage of incidents and requests
Flawless handling of all tickets in accordance with the prescribed standards and compliance with defined processes, directives, policies and ITIL best practices
Additional specific tasks within the scope of our various client mandates

Requirements

What you’ll need

Experience and enjoyment in phone-based customer contact
Solid IT/PC knowledge with technical interest and understanding
High flexibility and the ability to switch seamlessly between topics
Quick comprehension, ability to make decisions (also under pressure) and awareness of consequences
Very high reliability and punctuality
Curiosity and a continuous willingness to learn and a drive for improvement
Linguistic flexibility and impeccable verbal and written communication skills; German, English and French at B2 level

Benefits

Comp & perks

No specific benefits listed.