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Customer Support Advisor – m/f/d
Axpo GroupCustomer Support Representative at CKW ensuring high-quality customer contact in German and French. Resolving inquiries while collaborating with internal teams for service quality.
About the role
Key responsibilities & impact- Ensure high-quality customer contact by phone and in writing in German and French.
- Handle customer inquiries competently and courteously.
- Resolve customer issues as much as possible on first contact to increase customer satisfaction.
- Handle inquiries regarding invoices, tariffs, products, and move notifications, and provide support for digital services and apps.
- Escalate more complex requests or complaints to the responsible specialist departments.
- Work closely with internal specialist departments to ensure consistently high service quality.
Requirements
What you’ll need- Completed vocational training and experience in customer-facing roles and administrative tasks.
- Enjoy interacting with customers by phone.
- Quick learner with a good technical aptitude.
- Confident user of MS Office; experience with SAP and CRM systems is an advantage.
- Excellent written and spoken German and French.
- Strong communication skills, service orientation, flexibility, and an independent, reliable working style.
- Ideally, professional experience in the energy sector or as an electrician and further training in commercial or technical fields.
Benefits
Comp & perks- Attractive compensation and comprehensive social benefits: competitive pay and extensive pension and social security packages.
- Work-life balance: flexible working hours, part-time options, and up to 50% remote work (depending on the role).
- Talent development: we support your personal and professional growth through training and continuing education.
- Attractive extras: discounted mobile plans, childcare support, the option to purchase additional vacation days, and free parking.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Inquiry ResolutionInvoice HandlingTariff ManagementDigital Services SupportTechnical Aptitude
Soft Skills
Strong Communication SkillsService OrientationFlexibilityIndependent Working StyleReliability