Customer Support Advisor – m/f/d

Axpo Group

Customer Support Representative at CKW ensuring high-quality customer contact in German and French. Resolving inquiries while collaborating with internal teams for service quality.

Posted 7/4/2026full-timeEmmen • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service with a focus on resolving inquiries efficiently in both German and French. Proficient in using MS Office, SAP, and CRM systems to enhance customer interactions and support digital services.

Highest-signal resume keywords

Bilingual Communication (German and French)Customer Service ExcellenceMS Office ProficiencySAP ExperienceCRM System Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionInvoice HandlingTariff ManagementDigital Services SupportTechnical Aptitude

Soft Skills

Strong Communication SkillsService OrientationFlexibilityIndependent Working StyleReliability

Industry Keywords

Customer-Facing RolesVocational TrainingEnergy Sector ExperienceElectrician BackgroundCommercial Training

About the role

Key responsibilities & impact

Ensure high-quality customer contact by phone and in writing in German and French.
Handle customer inquiries competently and courteously.
Resolve customer issues as much as possible on first contact to increase customer satisfaction.
Handle inquiries regarding invoices, tariffs, products, and move notifications, and provide support for digital services and apps.
Escalate more complex requests or complaints to the responsible specialist departments.
Work closely with internal specialist departments to ensure consistently high service quality.

Requirements

What you’ll need

Completed vocational training and experience in customer-facing roles and administrative tasks.
Enjoy interacting with customers by phone.
Quick learner with a good technical aptitude.
Confident user of MS Office; experience with SAP and CRM systems is an advantage.
Excellent written and spoken German and French.
Strong communication skills, service orientation, flexibility, and an independent, reliable working style.
Ideally, professional experience in the energy sector or as an electrician and further training in commercial or technical fields.

Benefits

Comp & perks

Attractive compensation and comprehensive social benefits: competitive pay and extensive pension and social security packages.
Work-life balance: flexible working hours, part-time options, and up to 50% remote work (depending on the role).
Talent development: we support your personal and professional growth through training and continuing education.
Attractive extras: discounted mobile plans, childcare support, the option to purchase additional vacation days, and free parking.