Customer Support Manager

ServiceHunter AG - quitt

Customer Support Manager for ServiceHunter AG supporting clients in daily operations and projects. Involves customer service in multiple languages and operational administration duties.

Posted 7/22/2026full-timeZürich • 🇨🇭 SwitzerlandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with fluency in German, English, and French, alongside proficiency in MS Office applications. Committed to process optimization and effective communication in a fast-paced environment.

Highest-signal resume keywords

Fluency In GermanFluency In EnglishFluency In FrenchMS Office ProficiencyCustomer Support Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportAdministrationProcess OptimizationTelephone SupportEmail SupportChat Support

Soft Skills

Positive PersonalityAttention To DetailCommunicativeResilient Under PressureMotivated

Certifications & Qualifications

Commercial QualificationBusiness Administration Qualification

Industry Keywords

Customer Support ManagementSocial Insurance

About the role

Key responsibilities & impact

As Customer Support Manager you will support us in the daily business with quitt and, in the longer term, also with quitt Business, and act as the company's public face and first point of contact.
The tasks of your future team include: general customer support via phone, email and chat in German, English and French, and possibly Italian.
Ensuring the smooth running of day-to-day operations.
Various administrative tasks.
Supporting other team members.
Ensuring ongoing process optimization.

Requirements

What you’ll need

A positive personality with a completed commercial or business administration basic qualification and several years of professional experience in administration, (telephone) customer support, or social insurance.
Fluency in German, English and French is required (any additional language is a plus), and proficiency with common MS Office applications.
Motivated, able to work independently and with attention to detail, communicative, resilient under pressure, able to think in a networked way, quick to grasp new topics, eager to learn, and committed to continuously questioning and improving existing processes.

Benefits

Comp & perks

Hybrid work model with a modern office near Zurich Wiedikon station
Diverse, engaged team with strong collegiality
Regular team events and social gatherings
Free coffee, tea and snacks in the office
Start-up spirit, flat hierarchies and direct communication channels
Several office dogs 🐶