Customer Service Specialist

Real Garant by Zurich

Customer Support Specialist providing solutions to inquiries from automotive clients. Collaborating with team members in a hybrid environment in Muttenz, Switzerland.

Posted 7/1/2026full-timeMuttenz • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle customer inquiries competently and with a solutions-oriented approach
Support the team with administrative processes
Create and modify product entries
Implement and correct new vehicle models
Review and approve special requests
Update general insurance terms and product descriptions
Coordinate flyer distribution
Maintain Excel spreadsheets and perform data analyses
Assume backup/representative responsibilities within the team

Requirements

What you’ll need

Completed commercial apprenticeship or equivalent
Ideally some experience in product or dealer management
Excellent MS Office skills, especially Excel
Analytical thinking
Independent and reliable work approach
Strong communication skills
Enjoy interacting with customers
Very good German, both written and spoken
Knowledge of additional languages such as English, French or Italian is an advantage

Benefits

Comp & perks

Individually tailored onboarding
Job security through affiliation with Zurich
Respectful and appreciative work environment
Flexible working hours
25 days of vacation + additional days off at Christmas and on New Year’s Eve
Attractive pension provision
Employee events
Numerous corporate benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisProduct ManagementExcel ProficiencyAdministrative SupportVehicle Model Implementation

Soft Skills

Strong Communication SkillsAnalytical ThinkingIndependent Work ApproachSolutions-Oriented ApproachReliability

Certifications

Completed Commercial Apprenticeship