Customer Service and Administration Specialist

Electrolux Group

Customer Service & Administration Specialist ensuring holistic client support for Electrolux. Collaborating with teams to manage order processing and improve client experiences in Switzerland.

Posted 6/5/2026full-timeZurich • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Comprehensive support for our customers — from competent advice and handling inquiries to complete administrative processing in the system
Ensure timely recording and processing of orders, quotations and complaints in SAP
Support analysis of customer issues, identify optimization opportunities and actively contribute to the development of our processes and workflows
Close collaboration with Logistics, Sales and other interface departments to coordinate delivery dates and resolve complex cases

Requirements

What you’ll need

Completed commercial or business administration training, ideally supplemented by further training in process management
Several years of experience in customer service or a comparable role with high service and quality standards
Structured, analytical way of working and the ability to quickly understand complex relationships between processes and systems
Solid understanding of SAP, particularly modules such as SD / Order Management
Confident use of digital tools and very good knowledge of MS Office
Strong communication skills and enjoyment of working as an interface between different departments
Fluent German; knowledge of French or Italian is an advantage

Benefits

Comp & perks

Structured onboarding program with training delivered by our dedicated team
Discounts in the company canteen, public transport, our own products and with various partners (electronics, gym memberships, etc.), fresh fruit and free coffee, and much more
Home office possible after successful onboarding
Continuous personal development opportunities with a steep learning curve through a system of training, mentoring and on-the-job learning
Attractive social benefits and various measures to promote health and well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAPOrder Managementprocess managementcustomer serviceadministrative processingdata analysisworkflow development

Soft Skills

structured workinganalytical skillscommunication skillscollaborationproblem-solving

Certifications

commercial trainingbusiness administration training