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Customer Service Manager
ProPers Vermittlungen AGCustomer Service Manager engaging with clients via phone, email, and chat for a B2B auction platform. Resolving inquiries and maintaining internal processes in a dynamic environment.
About the role
Key responsibilities & impact- Primary point of contact: You will be the first point of contact for our customers via phone, email and chat, providing competent support for questions and concerns related to ongoing and completed auctions as well as the use of the platform.
- Solution orientation: You record, handle and resolve customer inquiries and issues, finding efficient and effective solutions.
- Process knowledge: You use and maintain our internal processes and systems to ensure optimal customer support.
- Feedback management: You forward customer feedback and improvement suggestions to the relevant departments.
Requirements
What you’ll need- Customer and service orientation: You have a strong service mindset and enjoy interacting with customers.
- Communication skills: You are a language talent with very good proficiency in German, French, Italian and English.
- Technical understanding: You are comfortable using online platforms and IT tools.
- Drive and initiative: You bring energy, drive and a high degree of initiative.
- Resilience and flexibility: You remain resilient and flexible in a dynamic environment and can quickly switch between different topics.
- Problem-solving skills: You work independently with a solution-oriented approach.
- Teamwork: You enjoy working in a team and contribute to a positive working atmosphere.
- Industry knowledge: Experience in the automotive industry is an advantage.
Benefits
Comp & perks- A dynamic environment: You can expect a varied and responsible role in an innovative company.
- Development: Opportunities for professional and personal development.
- Attractive working conditions: Flexible working hours, the option for one day of home office and a motivated team.
ATS Keywords
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Soft Skills
customer orientationservice orientationcommunication skillsproblem-solving skillsteamworkdriveinitiativeresilienceflexibility