Customer Support

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience

Dutch-English Customer Service Specialist

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability
• Provide accurate, valid, and complete information by using the right tools, methods, and processes
• Ensure a high level of partner service and a positive partner experience

Dutch-English Customer Service

• Gestire richieste dei clienti via telefono, e-mail e chat in italiano
• Fornire assistenza chiara, empatica e professionale
• Risolvere problemi tecnici o di account di base
• Inoltrare i casi complessi ai reparti competenti
• Mantenere registri accurati e organizzati nei sistemi CRM

Assistenza Clienti, Italiano

• Assist French-speaking customers via phone, email, and chat
• Provide fast and accurate solutions with a friendly, empathetic approach
• Help customers resolve issues related to services or accounts
• Update and manage information in internal systems
• Collaborate with the team to ensure an optimal customer experience

Customer Experience Specialist

• Handle customer inquiries via phone, chat, or email
• Deliver exceptional service and ensure customer satisfaction
• Collaborate with your team to resolve issues effectively and efficiently

Customer Support Agent – Czech, Croatian, German, Dutch, French

• Bied professionele klantenservice in Nederlands en Engels via telefoon, chat en e-mail.
• Behandel vragen, registreer interacties en volg op om klanttevredenheid te garanderen.
• Werk samen met een internationaal team om doelstellingen te behalen en processen te verbeteren.

Nederlandstalige klantenservice medewerker

• Start your new career under the Greek sun!
• Work on-site in Athens or fully remote from anywhere in Greece.

Customer Support Specialist, German-speaking

• Process sales orders in the ERP system as per care working procedures from various entry channels
• Prioritize orders in case of shortages as per customer classification
• Coordinate return orders and issuing related credit notes
• Proactively manage the outbound and inbound communication with the customers

Customer Care Representative

• Bied klanten ondersteuning via telefoon, e-mail en chat
• Beantwoord vragen en zorg voor een uitstekende service

Support Agent, Nederlands sprekende

• Ondersteuning bieden aan klanten via telefoon, e-mail en chat
• Vragen beantwoorden en zorgen voor een uitstekende service
• Genieten van het mediterrane leven tijdens het werk

Nederlandstalige Support Specialist

• Ondersteunen van Nederlandse klanten
• Beantwoorden van vragen via telefoon en e-mail
• Samenwerken met interne teams

Support Specialist, Nederlands-sprekende

• Klantenservice verlenen aan Nederlandse klanten
• Problemen oplossen en vragen beantwoorden
• Samenwerken met interne teams

Klantenservice Medewerker, Nederlands-sprekend

• Επικοινωνία με εταιρικούς πελάτες, κινητής τηλεφωνίας της εταιρείας μέσω εισερχόμενων κλήσεων
• Παροχή εξειδικευμένων λύσεων
• Ανανεώσεις συμβολαίων
• Ενεργοποίηση υπηρεσιών

Client Support Specialist

• Join an international customer support team
• Build your career while working remotely in a dynamic and multicultural environment

Italian-Speaking Customer Support Agent

Italian-Speaking Customer Experience Specialist

• Manage and develop a team of team leaders overseeing a 50-strong remote customer service team, setting clear performance expectations and fostering high performance under pressure.
• Work closely with the Customer Experience and QA teams on customer journey optimisation, process improvement, and automation initiatives - ensuring the customer service team's insights and frontline experience feed directly into these efforts.
• Collect and analyse customer feedback (e.g., surveys, reviews) alongside the Customer Experience team to identify pain points and opportunities to enhance the overall experience.
• Track and improve key service metrics, such as Net Promoter Score (NPS), customer satisfaction, and customer effort score, driving quality of service across the team.
• Collaborate with marketing, product, and technology teams to ensure all customer touchpoints (website, booking platform, support) align with customer needs and expectations.
• Develop communication strategies to improve how customers are informed about delivery updates, service disruptions, and issue resolutions.
• Identify opportunities to introduce new services, tools, or processes that enhance the customer experience, working with the relevant teams to bring them to life.
• Support initiatives to provide customers with educational content (e.g., how-to guides, FAQs) to improve self-service options and reduce the need for support.
• Liaise with courier partners (DHL, FedEx, UPS) to ensure they provide services that meet or exceed customer expectations.

Customer Service Manager

• Επικοινωνία με πελάτες καρτοκινητής της εταιρείας μέσω εισερχόμενων κλήσεων
• Παροχή εξειδικευμένων λύσεων
• Ενεργοποίηση υπηρεσιών
• Διαχείριση Παραπόνων

Customer Service Agent

• Handling incoming messages, emails, chat and phone inquiries from Yodeck customers.
• Providing information and assistance on Yodeck products and features, including billing and sales questions.
• Troubleshooting basic technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Triaging and prioritizing tickets to resolve critical issues in collaboration with customer success & tech support teams.
• Offering product recommendations based on customer needs and preferences.
• Ensuring high customer satisfaction through professional and courteous communication.

Customer Support Associate, Part-Time, Night Shift

• Ondersteunen van Nederlandse klanten via telefoon, chat & e-mail
• Oplossen van reis- en boekingsvragen
• Zorgen voor een soepele en positieve klantbeleving
• Werken binnen een internationaal supportteam

Customer Support Agent – Booking Platform

• Handle customer inquiries in German via phone, email and chat
• Troubleshoot account or technical issues and escalate when necessary
• Ensure accurate documentation and timely follow-up
• Maintain high levels of customer satisfaction

Customer Support jobs in Greece

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