Customer Support

• Handle customer inquiries via phone, email, and chat
• Provide accurate and timely support for product- and service-related questions
• Troubleshoot and resolve customer issues effectively
• Ensure customer satisfaction by delivering professional and friendly service
• Collaborate with internal teams to enhance the overall customer experience

Junior Customer Support Representative, Spanish-Speaking

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services while ensuring high levels of customer satisfaction.
• Assist customers with troubleshooting, issue resolution, and technical support.
• Escalate complex cases to relevant departments as needed.
• Maintain accurate records of customer interactions in the CRM system.
• Strive to exceed customer expectations and meet performance metrics.

Junior French-Speaking Customer Support Representative

• Handle customer inquiries via phone, email, and chat
• Provide accurate information and solutions to customers' issues
• Maintain customer satisfaction by following up on requests
• Work closely with the team to ensure high-quality support
• Manage customer data and records in the system

Junior Customer Support, Danish Speaking

• Eerste aanspreekpunt voor klanten via telefoon, e-mail en chat
• Klantenservice specialist die wil werken en wonen in Athene
• Werken vanuit het moderne kantoor in Athene of volledig vanuit huis

Klantenservice Medewerker, Nederlands

• Eerste aanspreekpunt voor klanten via telefoon, e-mail en chat
• Werken vanuit het moderne kantoor in Athene of volledig vanuit huis
• Klantenservice specialist bij toonaangevend techbedrijf

Support Specialist, Nederlands

• Ondersteuning bieden aan klanten via telefoon, e-mail en chat
• Beantwoorden van vragen en zorg dragen voor uitstekende service
• Genieten van het mediterrane leven terwijl je werkt

Klantenservice Agent, Nederlands-sprekend

• Customer Management
• Follows up on on-time resolution of Claims, within the agreed time frame of the procedure.
• Customer Relations:
• - Build and maintain relationships with customer accounts with open and interactive communication.
• - Make it easy and pleasant to do business with VCP.
• - Main channel of communication with customers to update order status like
• - Checking and changing delivery dates with customer
• Order Management
• - Processing orders, forms, applications, and requests
• - Checking order credit status and follow up with credit department keeping Account Managers informed.
• Administration & Accurate Record Keeping:
• - Keep records of interactions with customers.
• - CRM master data maintenance (changing names, delivery addresses, COA addresses, etc).
• - Sending COA, technical data sheets and other supporting documents
• Team Player
• Keep clear and good collaboration between functions (Sales, GRSC, Credit Control)

Customer Service Representative

• Handle customer inquiries via phone, email and chat
• Support customers with questions about products, services, orders or general account topics
• Update and maintain customer records
• Ensure a friendly, professional and solution oriented customer experience

Multilingual Customer Support

• Bearbeitung von Kundenanfragen auf Deutsch per Telefon, E-Mail und Chat
• Fehlerbehebung bei Konto- oder Technikproblemen und Weiterleitung bei Bedarf
• Sicherstellung korrekter Dokumentation und zeitnaher Nachverfolgung
• Hohe Kundenzufriedenheit gewährleisten

Deutschsprachiger Customer Support Specialist

Customer Support Specialist, Deutschsprachig

Kundenbetreuer, Deutschsprachig

• Handling customer inquiries in German via phone, email, and chat
• Troubleshooting account or technical issues and escalating when necessary
• Ensuring accurate documentation and timely follow-up
• Maintaining high customer satisfaction

Customer Support Specialist, German

• Handle customer inquiries in German via phone, email and chat
• Troubleshoot account or technical issues and escalate when necessary
• Ensure accurate documentation and timely follow-up
• Maintain high levels of customer satisfaction

German-speaking Customer Support Specialist

Customer Support Specialist, Deutschsprachiger

• Responsible handling of customer inquiries by phone and in writing
• Thorough documentation of conversation outcomes
• Providing competent and friendly customer support
• Working independently within a motivated international team

Customer Service Representative – French, German

• Hjælper via telefon, chat og e-mail med: Konto- og loginproblemer
• Abonnement, betalinger, aflysninger
• Streamingfejl og tekniske udfordringer
• Undertekster, lydsprog og indholdsspørgsmål
• Promokoder og kampagneforespørgsler
• Guiding af kunder, der ønsker at opsige
• Håndterer hele kunderejsen uden tier-niveauer.

Customer Care Agent – Danish Speaker

• Be the first point of contact for German-speaking customers
• Handle customer inquiries via phone and email (German)
• Process insurance claims and resolve issues efficiently
• Escalate complex cases according to internal procedures
• Process new vehicle insurance applications
• Manage contract changes, conversions, and terminations
• Handle correspondence and documentation
• Accurate contract logging (business-critical)
• Process address changes, account updates, and SEPA mandates
• Ensure timely handling of incoming documents (email/post)
• Provide insurance advice and prepare tailored offers
• Cross-sell additional insurance products (liability, property, legal, etc.)
• Support onboarding (e.g., self-service portal registrations)
• Schedule pension consultation appointments

German Customer Care – Insurance

• Be the first point of contact for German-speaking customers, handling inbound and outbound communication.
• Handle customer inquiries via phone and email (German).
• Process insurance claims and resolve issues efficiently.
• Escalate complex cases according to internal procedures.
• Process new vehicle insurance applications, manage contract changes, conversions, and terminations.
• Handle correspondence and documentation with high accuracy required.
• Provide insurance advice and prepare tailored offers.
• Cross-sell additional insurance products (liability, property, legal, etc.).
• Support onboarding (e.g., self-service portal registrations).
• Schedule pension consultation appointments.

Customer Care, German – Insurance

• Manage customer inquiries including quotations, orders, delivery updates, and product information
• Coordinate and process customer purchase orders efficiently including return orders and claims issues
• Handle full sales order management in the ERP system, including delivery and invoicing
• Maintain clear and proactive communication with customers and internal stakeholders
• Ensure accurate customer data and administrative follow-up
• Uphold safety, compliance, and company standards in order-handling activities

Associate Customer Care Representative – Spanish Speaking

• - Processes and monitors customer orders through ERP/CRM systems, from order receipt to shipment, ensuring accuracy, timely delivery, and high service standards.
• - Serves as the first point of contact for customers, providing timely and professional responses to inquiries regarding product availability, order status, delivery timelines, and any other customer needs and concerns.
• - Works closely with Warehouse, Sales, Marketing and Supply Chain teams to ensure smooth order fulfillment, track inventory, and resolve any issues related to stock or delivery.
• - Handles returns, exchanges, or product recalls in compliance with company policies.
• - Ensures that all customer service activities comply with local and global regulations, industry standards, and company policies, particularly around product safety and quality.
• - Develops and maintains strong relationships with customers through high-quality service and personalized communication
• - Records and handles customer complaints, working closely with relevant departments to ensure effective problem resolution.
• - Follows up on back orders, shipment delays and urgent customers’ requests
• - Acts as a liaison between the Company and the 3PL, monitoring all logistic transactions
• - Prepares reports related to customer service performance
• - Participates in internal meetings to align with departments priorities and service levels.

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