Customer Support Associate, Part-Time, Night Shift

Yodeck

Part-Time Customer Support Associate at Yodeck providing assistance via phone and online ticketing. Help customers solve product-related inquiries during rotating night shifts in Greece.

Posted 7/6/2026part-timeRemote • 🇬🇷 GreeceJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handling incoming messages, emails, chat and phone inquiries from Yodeck customers.
Providing information and assistance on Yodeck products and features, including billing and sales questions.
Troubleshooting basic technical issues and offering solutions to customer inquiries.
Processing warranty claims, repairs, and replacements.
Triaging and prioritizing tickets to resolve critical issues in collaboration with customer success & tech support teams.
Offering product recommendations based on customer needs and preferences.
Ensuring high customer satisfaction through professional and courteous communication.

Requirements

What you’ll need

Excellent written and verbal communication skills in English (C1 level).
Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly.
Ability to handle unexpected changes and customer concerns with professionalism.
A genuine desire to help customers and a commitment to providing excellent service.
Experience in customer support or technical support roles will be appreciated.
Availability to work rotating night shifts (02:00 - 06:00 & 06:00 - 10:00 (GMT +2), Monday through Friday).

Benefits

Comp & perks

Competitive salary
Company-wide bonus scheme and a great stock option plan
Award-winning workplace, recognized as the Best Workplace
Hybrid Work From Home policy
Office gym, nutritionist, and meal vouchers
Individual training budget for professional development
Private medical insurance plan
Fun and collaborative start-up environment (with amazing offices!)
Flexible working arrangements
Commuting expenses
Equal opportunity and workplace diversity

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ProfessionalismAdaptabilityCommitment to Customer Service