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Cross Border Talents

German-speaking Customer Support Specialist

Cross Border Talents

Customer Support Specialist handling customer inquiries in Greece. Working in Athens or remotely throughout Greece, with a focus on customer satisfaction.

Posted 7/5/2026full-timeAthens • 🇬🇷 GreeceMid-LevelSenior💰 €1,100 - €1,500 per monthWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates proficiency in handling customer inquiries in German and English, ensuring high levels of customer satisfaction through effective troubleshooting and documentation. Capable of adapting to flexible work arrangements and relocating as needed.

Highest-signal resume keywords
German C2 / Native SpeakerEnglish B2 Or HigherCustomer Inquiry HandlingTechnical TroubleshootingDocumentation And Follow-Up

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer SatisfactionFlexibilityCommunication
Certifications & Qualifications
EU PassportValid Work Permit For Greece
Industry Keywords
On-Site Or Remote WorkRotating ShiftsCustomer Support

About the role

Key responsibilities & impact
  • Handle customer inquiries in German via phone, email and chat
  • Troubleshoot account or technical issues and escalate when necessary
  • Ensure accurate documentation and timely follow-up
  • Maintain high levels of customer satisfaction

Requirements

What you’ll need
  • German C2 / native speaker
  • English B2 or higher
  • EU passport or valid work permit for Greece
  • Flexibility for on-site or remote work with rotating shifts (Monday–Sunday, depending on project)
  • Willingness to relocate to Greece at least one week before starting work (for on-site positions)

Benefits

Comp & perks
  • Competitive salary (€1,100–€1,500) + monthly performance bonuses
  • Paid training (12 weeks)
  • Relocation package for EU candidates: flight, 2 weeks hotel, airport pickup, and assistance finding accommodation
  • Health insurance & statutory benefits
  • Real career development opportunities within an international company