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Customer Support Agent – Booking Platform
Cross Border TalentsCustomer Support Agent assisting Dutch customers via phone, chat, and email. Ensuring a smooth and positive customer experience while working in an international support team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Fluency in Dutch and good English are essential for providing support to customers through various channels. A customer-oriented and solution-focused mindset is crucial for ensuring a smooth and positive customer experience.
Highest-signal resume keywords
Fluency In DutchGood EnglishCustomer-Oriented MindsetProblem-Solving SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer ServiceSolution-Focused MindsetGood Communication Skills
Industry Keywords
International Support TeamCustomer ExperienceBooking InquiriesTravel Questions
About the role
Key responsibilities & impact- Ondersteunen van Nederlandse klanten via telefoon, chat & e-mail
- Oplossen van reis- en boekingsvragen
- Zorgen voor een soepele en positieve klantbeleving
- Werken binnen een internationaal supportteam
Requirements
What you’ll need- Vloeiend Nederlands + goed Engels
- Klantgerichte en oplossingsgerichte mindset
- Goede communicatievaardigheden
- Bereid om te werken in een rooster (incl. weekends)
- Woonachtig in Griekenland of bereid te verhuizen
Benefits
Comp & perks- €50 maaltijdvoucher
- Vast contract (40 uur per week)
- Betaalde training (3 weken)
- Privé zorg- en levensverzekering
- 25 vakantiedagen per jaar
- Prestatiebonussen
- Relocation support (tot €300 vluchtvergoeding + hotel