Customer Experience Specialist

Cross Border Talents

Customer Experience Specialist helping French-speaking clients through phone, email, and chat in Greece. Collaborating with the team to ensure optimal customer experience.

Posted 7/23/2026full-timeAix-en-Provence • 🇬🇷 GreeceMid-LevelSenior💰 €1,100 - €1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing customer support to French-speaking clients, effectively resolving issues related to services or accounts while ensuring a positive customer experience.

Highest-signal resume keywords

French-SpeakingCustomer Support ExperienceProblem ResolutionKnowledge of Online ServicesEmpathetic Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportProblem SolvingAccount ManagementService Resolution

Soft Skills

EmpathyCollaborationCommunication

Tools & Technologies

Internal Systems

About the role

Key responsibilities & impact

Assist French-speaking customers via phone, email, and chat
Provide fast and accurate solutions with a friendly, empathetic approach
Help customers resolve issues related to services or accounts
Update and manage information in internal systems
Collaborate with the team to ensure an optimal customer experience

Requirements

What you’ll need

French-speaking professionals
Experience in customer support
Ability to resolve problems quickly
Knowledge of online services or accounts

Benefits

Comp & perks

Monthly bonus up to 10% based on performance
13th and 14th month salaries paid annually
Legal allowances: Night hours (10:00 PM–6:00 AM): +25% on the base hourly wage
Sundays and public holidays (if included in the schedule): +75% on the base hourly wage
Relocation package (for candidates residing in the EU, for on-site work): Flight to Greece, 2 weeks hotel accommodation upon arrival, airport reception service, real estate agency fees covered, assistance finding comfortable and accessible housing
Paid training with certified instructors
Free online Greek language courses
Health insurance plus additional employee discounts
Modern office with relaxation areas and an international atmosphere
Internal growth opportunities and career progression
Company events, team building, and social initiatives