Customer Success Manager

• Provide timely, accurate support to customers via chat and email for ACI desktop applications and cloud-based applications
• Troubleshoot software issues, including installation, configuration, and usability concerns
• Guide users through step-by-step solutions and product functionality
• Document customer interactions, issues, and resolutions in the support system
• Escalate complex or unresolved issues to appropriate internal teams
• Maintain up-to-date knowledge of ACI products, updates, and known issues
• Identify trends in customer inquiries and provide feedback to improve products and support processes
• Deliver a high standard of customer service aligned with company expectations

Senior Customer Success Specialist

• Lead the architecture and configuration of our CRM platform to match our internal sales, pre-sales, and delivery workflows.
• Build custom objects, fields, pipelines, and automation rules that reflect how our teams operate.
• Design dashboards and reports giving leadership real-time visibility into revenue, pipeline health, and client engagement.
• Document current internal processes and identify friction points where CRM can reduce manual work or improve data quality.
• Automate repetitive tasks to free up consultant and sales time.
• Conduct needs analysis sessions with each internal team to surface requirements and prioritize roadmap items.
• Act as the primary point of contact for CRM-related questions, issues, and enhancement requests.
• Develop role-specific training materials and deliver onboarding workshops for all internal users.
• Define and enforce data entry standards, naming conventions, and hygiene processes.

CRM Consultant

• Work on CRM engagements to design the next generation digital architecture
• Be involved in analyse and design phases of a project
• Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
• Execute & participate in application design sessions and make solution recommendations
• Deep understanding of Integration & Data Migration methods/tools within D365 CRM
• Deep knowledge of configuring and customizing CRM application
• Develop CRM Application using .NetPlugins/ASP.Net extensions
• Ensuring that design is in line with the business requirements
• Work cooperatively in a team environment
• Remain flexible on changing workloads

Technology Consulting – MSD CRM Architect, Manager

• Lead the design, development, configuration, and implementation of Microsoft Dynamics 365 CRM solutions aligned with business requirements and best practices.
• Architect and deliver end-to-end solutions across D365 modules including Sales, Customer Service, Marketing, and Field Service.
• Develop and customize CRM components such as entities, forms, views, dashboards, workflows, plugins, and integrations.
• Build custom solutions using C#, JavaScript, HTML, CSS, Dynamics 365 SDK, and Web API.
• Design and implement scalable integrations using Azure and Power Platform capabilities.
• Oversee system architecture, performance tuning, testing, troubleshooting, and deployment to ensure optimal functionality and user experience.
• Provide technical leadership and mentoring to team members, fostering collaboration and high-quality delivery.
• Engage with business and technical stakeholders, translating complex technical concepts into clear and actionable discussions.
• Participate in project planning, sprint ceremonies, estimations, and delivery governance using Agile methodologies.

Senior Microsoft CRM Technical

• Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey
• Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans
• Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
• Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
• Drive continuous improvement of customer advocacy measures
• Drive AI/Digital adoption
• Prepare and deliver territory plans to define account strategies and align resources
• Establish shared accountability with adjacent functions in customer journey points including onboarding specialists, professional services, renewal managers, and sales
• Take on and assist in driving internal strategic initiatives and continuous improvement programs.

Senior Customer Success Manager

• Design, implement, and optimize digital-first programs to support a large customer base
• Develop and execute digital campaigns (e.g., email, in-app messaging) to drive feature adoption
• Use predictive analytics to spot early signs of customer churn
• Act as the voice of the customer by collecting and analyzing feedback
• Identify opportunities to automate customer success processes

Success Manager – Digital

• Drive onboarding engagements to ensure rapid time-to-value and successful customer go-live.
• Align customer business objectives with measurable success outcomes, adoption milestones, and operational goals.
• Partner cross-functionally to deliver a seamless onboarding and customer experience.
• Drive platform adoption and customer maturity through strategic guidance, adoption analysis, and value-driven engagement.
• Conduct Monthly and Quarterly Business/Value Reviews (MBRs/QBRs) focused on ROI, business outcomes, and roadmap alignment.
• Lead adoption workshops, enablement sessions, and product demonstrations to accelerate customer success.
• Act as a trusted advisor by helping customers navigate evolving cybersecurity, cryptography, PKI, and compliance trends.
• Proactively identify risks, adoption gaps, and opportunities to improve customer outcomes and platform utilization.
• Build strong executive and operational relationships across enterprise customer organizations.
• Serve as the voice of the customer and a strategic partner throughout the customer lifecycle.
• Drive customer satisfaction, advocacy, and long-term partnership growth through proactive engagement and value delivery.
• Coordinate effectively across Sales, Support, Product Management, and Engineering teams to drive customer success outcomes.
• Manage escalations, feature requests, customer priorities, and success plans with ownership and urgency.
• Maintain strong operational discipline across customer engagement, adoption tracking, and account planning activities.
• Own customer retention, renewal readiness, and overall account health and maintain Annual Recurring Revenue (ARR) while minimizing churn and account downsizing.
• Identify and support upsell, cross-sell, and expansion opportunities aligned to customer business priorities.

• Work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Proven track record as an SME in chosen domain.
• Ability to come up with Client POC/POV for with the product platform they are associated with.
• Mentor Junior resources within the team, conduct KSS and lessons learnt.
• Flexible to work in stretch opportunities/assignments.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Ticket Quality and deliverables review.
• Status Reporting for the project.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• Demonstrate leadership capabilities by working with clients directly and leading the engagement.
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
• Good Team player. Take up cross competency work and contribute to COE activities.
• Escalation/Risk management.

Senior Associate – Salesforce CRMA, Consult

• Lead the design, development, configuration, and implementation of Microsoft Dynamics 365 CRM solutions aligned with business requirements and best practices.
• Architect and deliver end-to-end solutions across D365 modules including Sales, Customer Service, Marketing, and Field Service.
• Develop and customize CRM components such as entities, forms, views, dashboards, workflows, plugins, and integrations.
• Build custom solutions using C#, JavaScript, HTML, CSS, Dynamics 365 SDK, and Web API.
• Design and implement scalable integrations using Azure and Power Platform capabilities.
• Oversee system architecture, performance tuning, testing, troubleshooting, and deployment to ensure optimal functionality and user experience.
• Provide technical leadership and mentoring to team members, fostering collaboration and high-quality delivery.
• Engage with business and technical stakeholders, translating complex technical concepts into clear and actionable discussions.

Senior CRM Technical

• Map business processes to Dynamics 365 CRM capabilities.
• Configure CRM modules (Sales, Customer Service, Marketing).
• Customize CRM using JavaScript, HTML, and Plugins.
• Design and implement Workflows, Custom Actions, and Business Rules.
• Develop and deploy PCF (PowerApps Component Framework) controls.
• Work with Virtual Tables to integrate external data sources.
• Build and maintain Canvas Apps for tailored user experiences.
• Integrate CRM with other systems using Web APIs and Azure services.
• Optimize the use of out-of-the-box features and identify areas for custom development.
• Document technical specifications, configurations, and user guides.

• Administrative Management: Manage the lifecycle of Global Account paperwork, including contract amendments, renewals, cancellations, and transfers.
• Cross-Functional Coordination: Collaborate with Billing and Sales to resolve payment disputes, credit memo requests, and debt collection inquiries for Global Accounts.
• Data & Reporting: Produce and audit recurring performance reports for Strategic CSMs to share during Executive Business Reviews (EBRs).
• Alignment: Participate in daily APAC CS stand-ups to ensure regional alignment and track the status of global task requests.
• Project Management: Lead the implementation of contracted Revinate products (specifically Guest Feedback) for APAC customers.
• Technical Launch: Coordinate with customers and internal technical teams to ensure integrations are completed on time.
• Queue Management: Own and respond to Level 1 customer inquiries via Zendesk, maintaining high visibility and responsiveness.
• Troubleshooting: Solve non-standard requests and troubleshoot web-related issues (browser settings, email rendering, etc.) before escalating complex bugs to Engineering.
• System Integrity: Track and log all customer issues in Salesforce to maintain a "source of truth" for the global team.

Customer Success Operations Coordinator

• Translate global product growth strategy into actionable business plan
• Lead and manage LCL&CRM products to achieve product growth ambition
• Directly responsible for the regional PnL result of LCL & CRM
• Continuously improve product maturity and enhance product competitiveness
• Build motivated and engaged organization in the region

Head of LCL & CRM – IMEA & IBS

• As a CRM administrator, you'll be responsible for managing and customising the CRM platform to meet the organization's needs.
• Support users in using the system effectively.
• Manage and organise office operations.
• Maintain records and databases.
• Manage budgets, track expenses, and process invoices.
• Help with the hiring, onboarding, and offboarding process.
• Facilitate communication between team members, departments, customers, and suppliers.
• Provide training to administration, staff, and faculty.

CRM Admin Intern

• Own end-to-end campaign strategy and lifecycle execution across Email, Push, and In-App channels.
• End-to-end campaign promotion timelines
• Advanced user segmentation strategy
• Channel frequency planning
• Copy creation & messaging optimization
• Experiment design (A/B testing & iteration loops)
• Creative briefs for design teams
• Landing page setup & optimization
• Paywall pricing setup
• Deeplink generation (Appsflyer + documentation)
• Performance reporting & dashboard ownership (Amplitude / Looker)

Global CRM Manager

• Leverage Workday product knowledge as deployment subject matter expert to Partners
• Build Relationships with regional leaders to support Partner growth initiatives
• Prioritize, develop and deliver partner assistance offerings for successful deployments
• Serve as a guide on delivery methodology to new and existing partners
• Ensure partners are aligned with required components of scorecard maintenance, audit reporting, and deployment methodology
• Work closely with partner, Partner Manager, and CX on project customer concerns
• Develop and manage processes for partner primed deployment issues
• Participate in new partner sales cycles to assist partner in requirements gathering

Partner Success

• Lead the Digital Client Success team in Bengaluru
• Oversee 5-6 Digital Client Success Managers (CSMs)
• Create and implement strategies for client retention and satisfaction
• Conduct proactive client outreach to encourage best practices
• Develop reports and metrics for team performance
• Foster growth and development of team members

Manager, Digital Client Success

• Build and maintain strong relationships with customers, serving as their primary point of contact
• Understand customers' needs and goals, and provide personalized solutions and recommendations
• Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions
• Provide accurate, valid and complete information to clients using our CRM system
• Provide exemplary customer service to your clients by showing empathy and understanding of their requirements.
• Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued

Customer Success Associate

• Support merchants in achieving success by assisting them in growing their businesses.
• Serve as a supply chain consultant for ShipBob’s merchants, and educate them on effective use of our dashboard and sharing best practices to help optimize their fulfillment and logistics strategies.
• Collaborate with internal ShipBob teams to deliver value to merchants.
• Contribute to the outcomes of merchant partnerships, including identifying and mitigating potential risks.
• Act as a feedback conduit to gather and relay merchant insights to help drive continuous improvements in ShipBob’s products and services.
• Quickly learn ShipBob’s products and industry to support merchant success, helping demonstrate how our solutions drive customer value and return on investment.
• Begin building trusted relationships with merchants, acting as their advocate within ShipBob by listening to their needs and sharing feedback internally to contribute to customer success.
• Support the growth and management of a portfolio of approximately 30-35 merchants, assisting in onboarding, adoption, and retention efforts. The size and complexity of the portfolio may vary based on merchant size, business needs, and growth trajectories.
• Create and implement dynamic account plans that include ShipBob deliverables and provide recommendations that align to a merchant’s business objectives.
• Support renewals and upsells by clearly demonstrating value and return on investment, encouraging wider use of key ShipBob features.
• Help spot and address customer issues early, supporting the development of risk mitigation efforts to reduce churn. Respond swiftly to customer concerns and turn challenges into opportunities to build trust.
• Achieve key performance indicators (KPIs): Support merchant retention and growth by assisting in the identification of at-risk accounts and contributing to churn prevention strategies. Monitor key metrics such as Net Promoter Score (NPS), health score and work with your manager to implement initiatives aimed at improving customer satisfaction and loyalty.
• Contribute to a positive team culture by actively participating in knowledge sharing and promoting best practices to enhance team performance and customer satisfaction.

Merchant Success Manager

• Lead, mentor, and oversee a team of 3–4 Account Managers handling multiple client portfolios.
• Oversee all client communications to ensure consistency and professionalism.
• Monitor key performance indicators such as retention rate and SLA adherence.
• Work closely with Operations, HR, and Technical teams to ensure smooth execution of processes.

Senior Client Success Manager

• Owning the vision, strategic planning, and execution for Customer Success management function for select strategic accounts, leading positive customer experiences, and driving growth through on-time renewals and growth.
• Drive customer outcomes, product adoption and customer experience
• Lead the account plan through onboarding and adoption and renewal phases.
• Build and own strategic relationships with key customer executives and ensure Nirmata’s offerings are delivering value for their priorities.
• Drive strategic priorities and projects to a specific timeline that delivers value to customers.
• Align Nirmata Customer Success, Product Management and Engineering functions to deliver a great customer experience.
• Instill the operational rigor to ensure regular interlock between customer and Nirmata leadership. This includes weekly, monthly calls and quarterly business reviews.
• Manage critical escalations and restore customer satisfaction.
• Understand the customer sentiment and ensure it cases across customer segments and influence new product features to deliver higher value for customers.
• Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks).
• Listen to customers and build new Customer Success best practices to drive higher engagement and drive lifecycle optimization programs.

See all jobs on JobTailor

Senior Customer Success Specialist

CRM Consultant

Technology Consulting – MSD CRM Architect, Manager

Senior Microsoft CRM Technical

Senior Customer Success Manager

Success Manager – Digital

Customer Success Manager

Senior Associate – Salesforce CRMA, Consult

Senior CRM Technical

Senior CRM Technical

Customer Success Operations Coordinator

Head of LCL & CRM – IMEA & IBS

CRM Admin Intern

Global CRM Manager

Partner Success

Manager, Digital Client Success

Customer Success Associate

Merchant Success Manager

Senior Client Success Manager

Customer Success Manager