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Senior Customer Success Manager
SalesforceCustomer Success Manager driving quantifiable business impact and engaging complex, multi-org customers. Focused on maintaining customer goals and delivering Salesforce solutions.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Drive quantifiable business impact across complex multi-org Signature customers
- Maintain a continual focus on the customer’s business goals
- Act as a primary strategic partner to improve customer adoption and technical health
- Organize information across multiple work streams and integrate customer priorities
- Develop strong working knowledge of Salesforce’s major solutions
- Mentor team members to help accelerate their personal development
Requirements
What you’ll need- 6+ years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
- Exceptional communication and presentation skills
- Ability to handle objections and navigate complicated discussions
- Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist)
Benefits
Comp & perks- flexible work arrangements
- professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillspresentation skillsability to handle objectionsnavigating complicated discussionsmentoring
Certifications
AI AssociateAdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud Specialist