Senior Customer Success Specialist

First American (India)

Assisting ACI appraiser customers with technical support for desktop applications and troubleshooting issues on cloud-based applications. Providing guidance and maintaining high standards of customer service.

Posted 6/5/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide timely, accurate support to customers via chat and email for ACI desktop applications and cloud-based applications
Troubleshoot software issues, including installation, configuration, and usability concerns
Guide users through step-by-step solutions and product functionality
Document customer interactions, issues, and resolutions in the support system
Escalate complex or unresolved issues to appropriate internal teams
Maintain up-to-date knowledge of ACI products, updates, and known issues
Identify trends in customer inquiries and provide feedback to improve products and support processes
Deliver a high standard of customer service aligned with company expectations

Requirements

What you’ll need

Basic technical troubleshooting skills (Windows OS, desktop applications, networking fundamentals)
Strong written communication skills with the ability to explain technical concepts clearly
Real estate industry knowledge.
Appraisal specific knowledge a plus
Ability to learn how ACI products and internal systems function and interact with each other
Must type at least 50 words per minute
Strong problem-solving skills and attention to detail.

Benefits

Comp & perks

Flexible working arrangements
Inclusive workplace practices

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical troubleshootingWindows OSdesktop applicationsnetworking fundamentalscustomer supportsoftware installationsoftware configurationusability testingtyping speed

Soft Skills

written communicationproblem-solvingattention to detailcustomer servicefeedback provisionguidancedocumentation