First American (India)

AI Engineer

• Design, build, and maintain LLM-powered solutions including custom GPTs and domain-specific assistants.
• Develop and optimize prompts, system instructions, and context strategies for accuracy and reliability.
• Implement prompt chaining, tool calling, and basic agentic workflows.
• Build and support Retrieval-Augmented Generation (RAG) pipelines using vector databases.
• Evaluate, test, and improve LLM outputs using defined quality and safety criteria.
• Apply responsible AI principles, safety guardrails, and governance standards in all implementations.
• Develop full stack AI-enabled applications including backend services, APIs, and UI integrations.
• Integrate LLM capabilities into existing enterprise applications.
• Build reusable services and components to support AI features.
• Debug and resolve application or AI-related issues impacting functionality or user experience.
• Develop and deploy AI solutions on Azure and/or AWS.
• Support CI/CD pipelines for application and AI workloads.
• Assist with MLOps workflows including model versioning, deployment, and monitoring.
• Ensure solutions are secure, reliable, and cost-aware in production environments.

AI/ML Engineer

Associate

• Meet individual key performance metrics related to business processes assigned
• Adhere to quality standards under the guidance/supervision of identified mentor/lead
• Follow process standard operating procedures
• Identify various process related scenarios, perform proactive analysis and propose solutions or process improvements

Senior Process Associate

• Process Associate is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead.
• The incumbent is accountable for following process standard operating procedures.
• Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.
• Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc.
• Working knowledge in all the Business Applications related to Processes.
• Ability to Retrieve relevant information using appropriate Online Business-related Websites.
• Ability to use these tools to perform required search and collate information.
• Ability to identify ad notify team members and leads in case of rule break in the tool.
• Ability to Process Simple, Medium and High complexity tasks.
• Ability to Create process related reports within the desired time-frame that is expected.
• Follow the set guidelines/framework while structuring all work products.
• Ability to provide implementable recommendations basis the gaps and problems identified.
• Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens).
• Maintain compliance to the Quality metrics.
• Ability to display the culture of FTR (First Time Right) While processing orders.
• Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently.
• Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively.
• Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources.

Field Engineer

• Responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets.
• Maintain user and system up-time through effective remote problem solving.
• Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
• Configure hardware/software to customer specifications.
• Evaluate new product versions and recommend upgrade schedules.
• Set up and troubleshoot domains, user accounts and software accounts.

Service Mac Engineer

Platform Engineer

• Design and oversee implementation of Windows Server solutions including Configuration Manager (SCCM), Group Policy, and CIS-based security hardening
• Define and enforce best practices for patch management, server software deployment, and disk space remediation
• Lead troubleshooting and root cause analysis for complex infrastructure issues
• Collaborate with cross-functional teams to align infrastructure capabilities with business needs
• Ensure compliance with CIS benchmarks and internal security standards
• Monitor system health and performance, proactively addressing risks and inefficiencies
• Drive automation and process improvements to reduce toil and increase reliability
• Contribute to infrastructure roadmap planning and capacity forecasting
• Partner with leadership to evaluate emerging technologies and recommend adoption strategies

Staff Platform Engineer

Backend Engineer

• Design, develop, and maintain backend components using C#, SQL, Microsoft Word and .NET Framework 4.8
• Develop and consume RESTful APIs for system integrations
• Work closely with databases to design, write, and optimize SQL queries, stored procedures, and data models
• Participate in code reviews, debugging, and performance tuning to ensure high-quality deliverables
• Collaborate with cross-functional teams to understand requirements and deliver scalable solutions
• Support and enhance document development, generation and automation workflows for the FCT platform.

Software Engineer – .NET Developer

Customer Success Manager

• Provide timely, accurate support to customers via chat and email for ACI desktop applications and cloud-based applications
• Troubleshoot software issues, including installation, configuration, and usability concerns
• Guide users through step-by-step solutions and product functionality
• Document customer interactions, issues, and resolutions in the support system
• Escalate complex or unresolved issues to appropriate internal teams
• Maintain up-to-date knowledge of ACI products, updates, and known issues
• Identify trends in customer inquiries and provide feedback to improve products and support processes
• Deliver a high standard of customer service aligned with company expectations

Senior Customer Success Specialist

Human Resources

• Responsible for providing front line HR delivery to all FAI employees
• Support on recruitment, performance management, and employee relations
• Facilitate positive relationships between employees and management
• Improve work relationships, build morale and increase productivity

AI/ML Engineer

Senior Process Associate

Senior Process Associate

Service Mac Engineer

Staff Platform Engineer

Software Engineer – .NET Developer

Senior Customer Success Specialist

Senior Executive – Human Resource