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Service Mac Engineer
First American (India)Service Mac Engineer responsible for resolving complex system issues and maintaining user support at FAI. Skilled in troubleshooting desktops and managing customer accounts.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and supporting Windows 10 and Microsoft Office 2016, along with effective remote problem-solving skills. Capable of managing multiple customer accounts and configuring hardware/software to meet user specifications.
Highest-signal resume keywords
Windows 10 SupportMicrosoft Office 2016 SupportRemote Access SystemsTroubleshooting Desktops/LaptopsTicketing Tool Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingUpgradingSupportingConfiguring Hardware/SoftwareUser Account Management
Soft Skills
Problem SolvingCustomer Management
Tools & Technologies
Ticketing ToolRemote Access Systems
Industry Keywords
User SupportSystem RequestsHigh Priority TicketsDesktop ApplicationsNetwork Understanding
About the role
Key responsibilities & impact- Responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets.
- Maintain user and system up-time through effective remote problem solving.
- Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
- Configure hardware/software to customer specifications.
- Evaluate new product versions and recommend upgrade schedules.
- Set up and troubleshoot domains, user accounts and software accounts.
Requirements
What you’ll need- Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce.
- Professional work experience of 2 to 3 years.
- Experience with remote access systems.
- Knowledge of troubleshooting desktops/laptops and basic understanding for networks.
- Ability to manage multiple customer accounts at any given time.
- Technical Skills: Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications.
- Knowledge of using any ticketing tool such as service first.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Professional development