Service Mac Engineer

First American (India)

Service Mac Engineer responsible for resolving complex system issues and maintaining user support at FAI. Skilled in troubleshooting desktops and managing customer accounts.

Posted 7/1/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets.
Maintain user and system up-time through effective remote problem solving.
Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
Configure hardware/software to customer specifications.
Evaluate new product versions and recommend upgrade schedules.
Set up and troubleshoot domains, user accounts and software accounts.

Requirements

What you’ll need

Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce.
Professional work experience of 2 to 3 years.
Experience with remote access systems.
Knowledge of troubleshooting desktops/laptops and basic understanding for networks.
Ability to manage multiple customer accounts at any given time.
Technical Skills: Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications.
Knowledge of using any ticketing tool such as service first.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingUpgradingSupportingConfiguring Hardware/SoftwareUser Account Management

Soft Skills

Problem SolvingCustomer Management