Senior CRM Consultant

Massive Rocket | Data & CRM Consultancy

Senior CRM Consultant at Massive Rocket delivering impactful CRM campaigns across various engagement channels. Collaborating with teams to enhance customer experiences using advanced Martech solutions.

Posted 6/15/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels within Braze
Configure and customise Braze to implement agreed strategies, journeys, and campaign plans
Build, launch, and optimise targeted campaigns using segmentation, personalisation, and automation capabilities
Collaborate with CRM Strategists, Project Managers, and clients to ensure alignment between strategy and execution
Manage and analyse customer data to support campaign performance, optimisation, and audience targeting
Conduct QA across campaigns, integrations, and supporting documentation to ensure delivery quality and accuracy
Monitor campaign performance and create reports that provide clear insights and recommendations
Serve as a trusted client partner, helping translate business requirements into effective CRM solutions
Stay current with Braze capabilities and industry best practices, applying new approaches to improve client outcomes
Support continuous improvement initiatives across delivery processes, campaign execution, and platform utilisation

Requirements

What you’ll need

5+ years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles
Strong hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or similar CRM platforms
Proven experience executing multi-channel CRM campaigns and customer journeys
Strong understanding of segmentation, personalisation, lifecycle marketing, and digital marketing principles
Experience working with customer data, relational databases, and campaign performance reporting
Excellent attention to detail, including QA of campaigns, integrations, and documentation
Strong communication and stakeholder management skills gained through client-facing or agency environments
Ability to work effectively across cross-functional teams in a fast-paced environment
Proactive, solution-oriented mindset with strong organisational and problem-solving skills
English proficiency at C1 level

Benefits

Comp & perks

Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
Remote‑First for Life – Work from wherever you feel your best
Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMMarketing AutomationLifecycle MarketingCustomer EngagementSegmentationPersonalisationCampaign Performance ReportingRelational DatabasesQADigital Marketing Principles

Soft Skills

Attention to DetailCommunicationStakeholder ManagementOrganisational SkillsProblem-SolvingProactive MindsetCollaborationClient-Facing SkillsAdaptabilitySolution-Oriented