Massive Rocket | Data & CRM Consultancy

Customer Success Manager

• Lead and support a team of up to 10 CRM Consultants, ensuring their work consistently meets Massive Rocket’s standards for quality, speed, and execution
• Hold the team accountable to best‑in‑class delivery practices and the expectations of the CRM Practice
• Lead the end‑to‑end execution of CRM initiatives within the Braze platform across multiple channels
• Configure and customise Braze to bring strategies and campaigns to life with precision
• Design and launch targeted, high‑impact marketing campaigns using Braze’s messaging capabilities
• Leverage Braze’s segmentation and personalisation tools to tailor experiences to specific audience groups
• Work closely with the strategy team and other stakeholders to ensure flawless alignment between strategy and execution
• Partner directly with clients to understand their goals and shape solutions that deliver meaningful, lasting results

CRM Team Lead

Account Executive

• Build and manage a pipeline of new business opportunities through outbound prospecting and partner-generated introductions across the US market
• Own the complete sales cycle, including discovery, qualification (MEDDPICC), proposal development, commercial negotiation, and contract close
• Develop trusted relationships with enterprise stakeholders across Marketing, CRM, Data, Product, Technology, and Digital functions
• Collaborate with Strategy, CRM, Data, and Delivery teams to develop tailored solutions that address client challenges and business objectives
• Maintain accurate pipeline management, forecasting, and CRM hygiene within HubSpot
• Represent Massive Rocket during partner events, industry networking opportunities, and client engagements
• Consistently contribute towards team pipeline, revenue targets, and continuous improvement of the sales process

• Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels within Braze
• Configure and customise Braze to implement agreed strategies, journeys, and campaign plans
• Build, launch, and optimise targeted campaigns using segmentation, personalisation, and automation capabilities
• Collaborate with CRM Strategists, Project Managers, and clients to ensure alignment between strategy and execution
• Manage and analyse customer data to support campaign performance, optimisation, and audience targeting
• Conduct QA across campaigns, integrations, and supporting documentation to ensure delivery quality and accuracy
• Monitor campaign performance and create reports that provide clear insights and recommendations
• Serve as a trusted client partner, helping translate business requirements into effective CRM solutions
• Stay current with Braze capabilities and industry best practices, applying new approaches to improve client outcomes
• Support continuous improvement initiatives across delivery processes, campaign execution, and platform utilisation

Senior CRM Consultant

Software Engineer

• Build and rebuild email templates and reusable components in Braze using HTML, CSS, Liquid, Content Blocks, and Connected Content
• Develop scalable, modular template frameworks to support consistent and efficient campaign delivery
• Implement dynamic content and personalisation using structured data inputs from multiple sources
• Conduct thorough QA, rendering validation, and cross-environment testing to minimise defects
• Troubleshoot template, data, and rendering issues to ensure stable production releases
• Collaborate with marketing, engineering, and data teams to align migration requirements and dependencies
• Support documentation of template systems, reusable components, and implementation best practices
• Contribute to clean release cycles within enterprise delivery environments

CRM Developer

• Turn complex frameworks into simple, compelling narratives that teams can execute confidently
• Join client sessions throughout the Delivery Sales Lifecycle to uncover challenges and shape data‑driven strategies
• Support the creation of pitches that tell powerful stories through strategy, data, and insight
• Run strategy sessions grounded in lifecycle thinking, best practices, and proven CRM principles
• Translate strategic recommendations into clear, actionable plans for execution teams
• Contribute to measurable client success by aligning strategy with KPIs and ROI goals

CRM Strategist

Project Manager

• Own the end-to-end delivery of Martech programmes, from discovery and data mapping through to audience activation and campaign execution
• Act as the primary point of contact for client stakeholders, providing clear, proactive updates on programme health, risks, and progress
• Coordinate across CRM, engineering, data, and delivery teams to ensure strong alignment and smooth execution
• Lead technical and commercial discussions in both Thai and English, ensuring clarity across audiences
• Manage timelines, dependencies, resources, and priorities across multiple workstreams
• Anticipate changes, manage shifting requirements, and maintain delivery momentum in fast-moving environments
• Identify and mitigate risks early, taking ownership of resolution paths and communicating impact proactively
• Drive high standards of project governance, documentation, and stakeholder communication
• Facilitate workshops, sprint planning, steering committees, and status meetings across internal and client teams

CRM Team Lead

Account Executive

Senior CRM Consultant

Senior CRM Consultant

Senior CRM Consultant

CRM Developer

CRM Strategist

Senior Project Manager