Senior Tech Customer Success Analyst

Syneos Health

Business Analyst role at Syneos Health analyzing operational and business needs. Collaborating with teams to achieve technology-driven success across business units.

Posted 7/22/2026part-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Business Analysis within technology-focused environments, particularly in Salesforce ecosystems, while effectively collaborating with cross-functional teams to drive operational excellence and customer success. Proficient in data analysis, reporting, and facilitating User Acceptance Testing (UAT) to ensure alignment with business needs.

Highest-signal resume keywords

Business Analyst ExperienceSalesforce Ecosystem KnowledgeSoftware Development Life Cycle (SDLC)Data Analysis and ReportingUser Acceptance Testing (UAT)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business AnalysisData AnalysisReporting ToolsAgile MethodologiesUser StoriesFunctional SpecificationsMarket Trend AnalysisKPI TrackingTroubleshootingDebugging

Soft Skills

Excellent CommunicationPresentation SkillsCollaborationMentoringRelationship Building

Tools & Technologies

SalesforceService CloudHealth CloudTechnology SolutionsAnalytics Tools

Industry Keywords

Life SciencesHealthcareOperational ExcellenceCustomer SuccessCross-Functional Teams

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Provide analysis and insight to operational and business development teams necessary to support the use of Syneos technology solutions to drive value and success across multiple business units (clinical, commercial, etc.).
Identify and share emerging customer (internal and external) needs to ensure alignment of current solutions to those needs.
Support the implementation of technology-product driven strategies to drive business growth and operational excellence across Syneos Health businesses.
Build and maintain relationships with internal technology product users and external customers, where appropriate, to facilitate product-driven value.
Analyze market trends and customer feedback to inform strategic decision-making.
In collaboration with product teams, support training and onboarding of product users to streamline pathways to success and continually refine engagement approaches.
Drive communication with internal and external product users, ensuring a communication pathway to product teams and streamlining the addressing of issues and needs through feedback focused on improvement of products and solutions.
Review customer feedback, information, and requirements in regard to their strategic and tactical needs, providing feedback to product teams to ensure products and services meet customer long and short-term needs.
Track and report on customer success, ROI, and KPI tracking initiatives related to products for both internal and external usage.
Work collaboratively with other teams to onboard new products and services that will benefit business growth.
May mentor and coach junior level team members. Participate in day-to-day business discussions with key stakeholders and customers (external and internal) regarding declared and undeclared needs. Capture and document business requirements and translate them into user stories and functional specifications for development.
Collaborate with internal development teams on new business initiatives, gather and translate requirements, and actively participate in the Software Development Life Cycle (SDLC). Support technical development of reporting, data, and integration requirements.
Provide support to application build teams, including troubleshooting and debugging.
Partner with customers and stakeholders on clear expectations for project delivery, including defined requirements, scope alignment, and ongoing validation of deliverables. Capture feedback and re-contract with stakeholders as required.
Collaborate with quality engineering teams to define test scenarios and assist in testing software applications to ensure it meets specified requirements and identifying issues. Facilitate User Acceptance Testing (UAT).

Requirements

What you’ll need

Bachelor’s degree in Business, Life Sciences, or Technology, or equivalent experience.
3–4 years of Business Analyst experience in a technology-focused environment.
Experience as a Salesforce Business Analyst or working within Salesforce ecosystems (e.g., Service Cloud, Health Cloud, or similar platforms).
Strong understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
Experience working closely with software development teams on delivery and enhancements.
Experience with data, analytics, and technology solutions within Life Sciences or Healthcare environments.
Strong analytical skills and proficiency in data analysis and reporting tools.
Experience facilitating UAT and supporting end-to-end testing cycles.
Ability to work collaboratively with cross-functional, offshore, and onsite teams.
Excellent communication and presentation skills.

Benefits

Comp & perks

We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are committed to building an inclusive culture – where you can authentically be yourself.