Senior Customer Success Manager

Simpplr

Senior Customer Success Manager at Simpplr managing complex, strategic customers while maximizing their investments. Leading initiatives for customer growth and ensuring successful outcomes through partnerships and collaboration.

Posted 6/22/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of complex, strategic customers and partner with them to achieve their business objectives, maximize the value of their investment in Simpplr, and build long-term successful partnerships.
Develop and execute success plans aligned to customer business objectives and desired outcomes.
Drive adoption and measurable business value by helping customers maximize their investment in Simpplr.
Partner with customers to define success metrics, track progress, and demonstrate value realization throughout the customer lifecycle.
Serve as a trusted advisor to executive and senior business stakeholders.
Lead Executive Business Reviews (EBRs/QBRs) with executive stakeholders.
Present business value, adoption insights, strategic recommendations, and success plans to customer leadership teams.
Anticipate customer needs and proactively identify opportunities to drive additional value.
Monitor customer health, engagement, and adoption trends to identify risks early.
Develop and execute mitigation plans to address risks before they impact customer outcomes.
Partner closely with Sales, Product, Support, and Leadership teams to deliver exceptional customer outcomes.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, or a related field. Master's degree preferred.
5+ years of experience in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS environment.
Proven experience managing complex, enterprise customers across either North America or EU Region.
Experience leading Executive Business Reviews (EBRs/QBRs) and presenting business value, strategic recommendations, and success plans to executive stakeholders.
Strong commercial acumen with a track record of driving customer retention, growth, and long-term partnerships.
Technically savvy with the ability to understand product capabilities, integrations, and customer use cases, and translate technical concepts into business value.
Highly proactive with a demonstrated ability to anticipate customer needs, identify risks and opportunities early, and drive actions to successful outcomes with minimal direction.
Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.

Benefits

Comp & perks

Competitive salary and performance-based incentives.
Comprehensive health benefits package.
Flexible work arrangements, including remote options.
Opportunities for professional development and career growth.
Dynamic and collaborative work environment with a focus on innovation and creativity.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementB2B SaaSExecutive Business ReviewsBusiness Value PresentationStrategic RecommendationsRisk MitigationCustomer RetentionGrowth StrategiesProduct Capabilities

Soft Skills

Commercial AcumenProactive Problem SolvingCommunication SkillsPresentation SkillsStakeholder ManagementAnticipation of Customer NeedsRelationship BuildingCollaborationAdaptabilityLeadership

Certifications

Bachelor's DegreeMaster's Degree