Simpplr

Account Manager

• Meet and exceed sales and revenue targets: grow partner-sourced and partner-influenced deals, working closely with Simpplr sales team and partners to close deals
• Collaborate with Simpplr’s Product Management and Solutions Consulting teams to prioritize, pursue, and close new partnerships
• Establish and maintain exceptional partner relationships, including a regular cadence with partner executives, field-level leadership, and account teams
• Develop and manage a joint business plan with each partner
• Create and deliver partner enablement programs
• Collaborate cross-functionally to develop and execute programs that generate leads and increase brand awareness
• Help Simpplr AEs and AMs to work effectively with partners, assist them with joint field-level engagement opportunities
• Monitor and report achievements and key metrics to Simpplr executive team

Senior Manager, Technology Partnerships

Customer Success Manager

• Manage complex Enterprise and Commercial client relationships throughout the post-sales customer lifecycle
• Have an in-depth understanding of customers problems and environment to be able to address them and deliver customer value
• Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with customers regularly, managing escalations and conducting regular status calls and business reviews
• Influence teams through high level of integrity and cross-functional collaboration and ability to bring alignment on complex issues
• Drive user-level adoption of the platform throughout customer engagements to help maximize usage
• Serve as the voice of the customer internally by advocating for their most significant challenges
• Develop champions / evangelists to serve as references both internally and externally; identify candidates for case studies / other marketing efforts
• Maintain high levels of customer engagement and satisfaction with a focus on value realization and customer loyalty
• Develop and maintain a clear understanding of the organizational and leadership structure of customer organizations
• Drive strategic initiatives for customers’ long-term intranet program by promoting best practices, understanding customer objectives and metrics
• Assess the health of the account by tracking product adoption, building supporting success metrics and measurement, tying customer success to their business objectives, identifying risks, and preparing risk mitigation plans to avoid and minimize churn
• Partner closely with Product team to translate business needs and product requirements into new solutions for customers
• Lead initiatives with other teams to create or improve processes by identifying gaps and proactively put together new solutions
• Work closely with cross-functional team to ensure potential business opportunities and product development opportunities are reported and maximized
• Keep customers and internal people on schedule to deliver customer initiatives
• Maintain comprehensive account notes

Lead Customer Success Manager

Product Marketing

• Be the voice of the product in the market and the voice of the customer within the company.
• Work cross-functionally with Product Management, Sales, Customer Success, and Engineering to develop narratives, launch strategies, and positioning.
• Own and refine the positioning, messaging, and competitive differentiation of our AI products.
• Lead end-to-end GTM planning for new product launches, feature rollouts, and vertical solutions.
• Develop high-impact product content – thought leadership, product datasheets, case studies, demos, and sales decks.
• Conduct customer research, win/loss analysis, and competitive benchmarking to inform product strategy and marketing programs.
• Create tools and training to enable sales and field teams to communicate product value effectively.
• Partner with demand gen, digital, and customer marketing teams to drive awareness, trial, and adoption.
• Represent Simpplr at industry events, webinars, and analyst briefings as a product and AI domain expert.
• Define and track key performance metrics for product marketing effectiveness and GTM performance.

Principal Product Marketing Manager

Implementation Specialist

• Function as the project technical SME for customer onboarding to the Simpplr platform
• Research, troubleshoot and diagnose technical issues experienced by Simpplr customers during implementation with minimal oversight
• Leverage your API experience to diagram and build connections between multiple systems and endpoints
• Promptly escalate unresolved issues to appropriate internal teams
• Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements
• Logging and responding to issues using appropriate management tools (Jira and Zendesk)
• Build positive and empathetic relations with customers
• Contribute to Simpplr efforts to maintain a high Net Promoter Score (NPS) on implementation
• Provide prompt and accurate feedback to customers
• Provide advice and guidance to customers in the use of Simpplr features and functions for the development of Customer built custom integrations
• Author custom scripts and/or one off programs to facilitate Customer onboarding to the Simpplr platform
• Support migration of customers legacy content into Simpplr
• Serve as a trusted advisor by providing recommendations and sharing best practices

Implementation Engineer

• Own end-to-end production of scalable, reusable demo videos highlighting product value and use cases.
• Collaborate with Sales and Sales Enablement to identify sales friction points and design demo flows to address them.
• Develop demo scripts, record walkthroughs, and manage editing/publishing for various buyer personas.
• Maintain a library of short-form demos tailored to features, verticals, or user segments and keep demos updated with product changes.
• Produce how-to videos, tutorials, and step-by-step guides for customer enablement and translate features into onboarding flows and self-service resources.
• Partner with Customer Success, Support, and Product teams to identify knowledge gaps and prioritize content.
• Monitor asset usage and engagement metrics, support product launches with demo-led assets, and iterate based on feedback and data.
• Build narrative-driven, technically accurate content that is visually polished, on-brand, and consistent in messaging and tone.

Technical Product Marketing Manager

Consultant

• Partner with Project Managers and customers to define and implement employee engagement and communications strategies using Simpplr One
• Conduct discovery and lead strategy discussions to identify customer business objectives
• Implement concurrent projects varying in size and complexity, advising on information organization, content migration, audience targeting, governance, and change management
• Provide program strategies supporting employee Surveys, Recognition, Communications, and Engagement
• Provide best practices guidance and suggested use cases, combining Software Implementation, Internal Comms and Employee Experience expertise
• Define solutions for both standard and unique use cases identified during implementation
• Educate and train customers on Simpplr features and functionalities
• Collaborate with Simpplr leadership and Product Management to evolve and scale implementation processes and product offerings
• Collaborate with Customer Success, Professional Services, Product, and Support to document best practices

Customer Value Consultant

Communications

• Lead and execute post-sales lifecycle communications, delivering timely and relevant messaging that supports onboarding, training, maturity, and renewal stages.
• Build segmented and role-based email journeys that support product education and ongoing adoption.
• Manage and maintain a communications calendar that aligns with key lifecycle moments, product updates, and strategic initiatives.
• Own the customer newsletter, in-app announcements, educational campaign calendar, and engagement-driven content series.
• Develop scalable communication journeys that guide customers through to advocacy and engagement in programs like user groups, events, reviews, case studies, and referrals.
• Maintain brand voice and style across all customer communications.
• Identify scalable content (e.g. infographics, guides, demo videos) for onboarding journeys, product education, and role-based adoption.
• Develop scalable content and communications for onboarding journeys, product education, and role-based enablement.
• Partner with Product Marketing, Customer Success, and Customer Enablement to craft product release communications, feature launch emails, and in-app messages that drive feature awareness and usage.
• Develop campaigns that proactively educate customers on new capabilities and lesser-known features and promote learning/training materials, webinars, and events.
• Collaborate with Marketing and Revenue teams to create communications that support upsell/cross-sell opportunities and design email nurtures and in-product messages for add-ons and expansion use cases.
• Segment and personalize messages based on customer profile, lifecycle stage, and engagement metrics.
• Work closely with Customer Success, Product Marketing, Product Management, and Enablement to align on messaging strategy and voice.
• Support Simpplr’s broader customer advocacy and education initiatives through content contributions and communication planning.

Customer Communications Manager

Machine Learning Engineer

• Own deployment and operations of agentic AI systems at enterprise scale; accelerate shift to AI‑native infrastructure.
• Architect, design, implement, and maintain multi‑agent orchestration frameworks (e.g., FastAgent, FastMCP, LangGraph, AutoGen, CrewAI).
• Develop and operationalize RAG workflows, vector stores, and knowledge‑graph connectors.
• Implement end‑to‑end observability using Prometheus/Grafana, OpenTelemetry, and create incident playbooks.
• Enforce data governance, PII handling, and prompt‑audit trails across agent interactions to ensure security and compliance.
• Partner with data engineers, MLOps, and DevOps to align CI/CD for AI workloads and mentor teams.
• Benchmark agent performance, optimize token usage, and research emerging agentic AI frameworks for continuous improvement.

Senior AI/MLOps Engineer

AI Engineer

• Design, code and lead the build of Simpplr’s AI-native platform embedding explainability, traceability, observability and auditing as core capabilities
• Deliver enterprise-scale AI capabilities using MCP, RAG, multimodal, LLMs, SLMs, fine-tuned custom ML models and agentic workflow automation
• Define technical strategy and roadmap; align with product and engineering leaders to deliver customer value at speed and scale
• Establish and champion Responsible AI principles like bias detection, privacy-by-design, compliance with security and governance standards
• Build robust AIOps and MLOps pipelines with versioning, CI/CD, monitoring, rollback and drift detection
• Mentor engineers and data scientists to build high-trust and high-performance AI teams
• Partner with cross-functional teams to integrate AI into core product experiences and ensure measurable impact on user engagement and productivity

Lead AI Engineer

Security Operations

We are hiring a Security Operations Engineer to support and scale our security efforts across infrastructure, product, and AI systems.
In this role, you’ll work at the intersection of cloud operations, application security, and AI-driven product development. You’ll be responsible for triaging vulnerabilities, supporting security incident response, managing threat intelligence workflows, and contributing to our AI security testing efforts.
This is a highly collaborative role where you’ll partner with engineering, DevOps, and product teams to ensure our cloud infrastructure and AI-powered platform are secure by design. You’ll be expected to bring strong technical skills, operational discipline, and a passion for emerging AI risks and defenses.

Security Operations Engineer

Technical Account Manager

• Proactive Customer Engagement
• Serve as the primary technical point of contact for assigned enterprise customers.
• Conduct regular health checks to identify risks, gaps, and optimization opportunities.
• Develop and execute proactive success plans to improve adoption, stability, and performance.
• Anticipate issues before they occur, leveraging data insights, system monitoring, and customer feedback.
• Deeply understand Simpplr’s architecture, APIs, integrations, and configuration best practices.
• Guide customers on technical implementation, configuration changes, and platform optimization.
• Partner with product and engineering teams to advocate for customer needs and drive resolution of complex issues.
• Provide root cause analysis (RCA) for critical incidents and ensure preventative measures are implemented.
• Act as the main point of escalation for urgent or complex customer issues, ensuring timely communication and resolution.
• Coordinate across support, engineering, and product teams to drive accountability and closure on escalated cases.
• Maintain clear visibility for customers during escalations, providing updates on progress and next steps.
• Capture and communicate lessons learned from escalations to prevent recurrence.
• Build and maintain trusted advisor relationships with technical stakeholders, admins, and business sponsors.
• Collaborate with Customer Success Managers (CSMs) to align on strategic account goals and outcomes.
• Escalate risks early, ensuring internal teams are aligned on mitigation steps.

Senior Manager, Technology Partnerships

Senior Manager, Technology Partnerships

Lead Customer Success Manager

Principal Product Marketing Manager

Implementation Engineer

Technical Product Marketing Manager

Customer Value Consultant

Customer Communications Manager

Senior AI/MLOps Engineer

Lead AI Engineer

Security Operations Engineer

Technical Account Manager, TAM