Simpplr

Security Operations

We are hiring a Security Operations Engineer to support and scale our security efforts across infrastructure, product, and AI systems.
In this role, you’ll work at the intersection of cloud operations, application security, and AI-driven product development. You’ll be responsible for triaging vulnerabilities, supporting security incident response, managing threat intelligence workflows, and contributing to our AI security testing efforts.
This is a highly collaborative role where you’ll partner with engineering, DevOps, and product teams to ensure our cloud infrastructure and AI-powered platform are secure by design. You’ll be expected to bring strong technical skills, operational discipline, and a passion for emerging AI risks and defenses.

Security Operations Engineer

Technical Account Manager

• Proactive Customer Engagement
• Serve as the primary technical point of contact for assigned enterprise customers.
• Conduct regular health checks to identify risks, gaps, and optimization opportunities.
• Develop and execute proactive success plans to improve adoption, stability, and performance.
• Anticipate issues before they occur, leveraging data insights, system monitoring, and customer feedback.
• Deeply understand Simpplr’s architecture, APIs, integrations, and configuration best practices.
• Guide customers on technical implementation, configuration changes, and platform optimization.
• Partner with product and engineering teams to advocate for customer needs and drive resolution of complex issues.
• Provide root cause analysis (RCA) for critical incidents and ensure preventative measures are implemented.
• Act as the main point of escalation for urgent or complex customer issues, ensuring timely communication and resolution.
• Coordinate across support, engineering, and product teams to drive accountability and closure on escalated cases.
• Maintain clear visibility for customers during escalations, providing updates on progress and next steps.
• Capture and communicate lessons learned from escalations to prevent recurrence.
• Build and maintain trusted advisor relationships with technical stakeholders, admins, and business sponsors.
• Collaborate with Customer Success Managers (CSMs) to align on strategic account goals and outcomes.
• Escalate risks early, ensuring internal teams are aligned on mitigation steps.

Security Operations Engineer

Technical Account Manager, TAM