Simpplr

Customer Success Manager

• Own a portfolio of complex, strategic customers and partner with them to achieve their business objectives, maximize the value of their investment in Simpplr, and build long-term successful partnerships.
• Develop and execute success plans aligned to customer business objectives and desired outcomes.
• Drive adoption and measurable business value by helping customers maximize their investment in Simpplr.
• Partner with customers to define success metrics, track progress, and demonstrate value realization throughout the customer lifecycle.
• Serve as a trusted advisor to executive and senior business stakeholders.
• Lead Executive Business Reviews (EBRs/QBRs) with executive stakeholders.
• Present business value, adoption insights, strategic recommendations, and success plans to customer leadership teams.
• Anticipate customer needs and proactively identify opportunities to drive additional value.
• Monitor customer health, engagement, and adoption trends to identify risks early.
• Develop and execute mitigation plans to address risks before they impact customer outcomes.
• Partner closely with Sales, Product, Support, and Leadership teams to deliver exceptional customer outcomes.

Senior Customer Success Manager

Account Executive

• Own enterprise revenue from day one
• Build the sales playbook
• Shape our value proposition
• Recruit, onboard, and develop the sales team
• Collaborate with engineers and consultants