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Customer Success Manager – Mulesoft Exp Mandatory
SalesforceCustomer Success Manager serving as primary contact for Salesforce's top customers. Building relationships and driving success on Mulesoft platform with proactive guidance and support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in customer success, particularly in managing relationships with key business and IT partners. Proficient in technical recommendations and proactive feature guidance on the Salesforce platform, with a strong background in integration systems and API management.
Highest-signal resume keywords
Customer Success ManagementMulesoft Integration SystemsJava ProficiencyAPI ManagementSalesforce Connectivity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessMulesoftJavaAPI ManagementCICD ImplementationInternet TechnologiesTLSHTTPRESTEnterprise SaaS Solutions
Soft Skills
Relationship BuildingAdvocacyProactive Communication
Tools & Technologies
SalesforceNetsuiteWorkdayCloud Providers
Industry Keywords
Infrastructure Incident ManagementRoot Cause AnalysisAuditLoggingSecurityMonitoring
Tech Stack
Tools & technologiesCloudJava
About the role
Key responsibilities & impact- Serve as a primary contact point for Salesforce’s largest customers
- Build relationships with key customer business and IT partners
- Help customers achieve their business goals on the Salesforce platform
- Provide proactive feature guidance and technical recommendations
- Track root cause analysis efforts for infrastructure incidents
- Advocate for customers during high severity case triage and resolution
Requirements
What you’ll need- 8+ years of experience in customer success
- 6+ years of experience in Mulesoft or integration systems
- Proficiency in Java, API Management, cloud providers
- Strong knowledge of Internet technologies and protocols (TLS, HTTP, REST)
- Experience in connectivity with Enterprise SaaS solutions (Salesforce, Netsuite, Workday)
- Experience in implementation of CICD, audit, logging, security, and monitoring
- Availability to work AMER shift (6:30 PM - 3:30 AM)
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development