Customer Success Manager

• Verwaltung und Umsetzung von CRM-Kampagnen
• Schreiben von conversionstarken, ansprechenden Texten
• Erstellung einfacher Visuals und Assets
• Kontinuierliches Testen, Optimieren und Auswerten der Kampagnen
• Nutzung von AI-Tools, um Kampagnen, Content-Erstellung und Automatisierungen zu verbessern
• Zusammenarbeit mit dem Marketing-Team, um neue Ideen und Strategien umzusetzen

CRM Manager

• Build and lead the team; establish scalable structures
• Develop onboarding frameworks for new Support and Customer Success team members
• Primary point of contact and main person responsible for all customer-related matters across the company
• Expand and improve the customer experience for our business customers
• Set up and maintain Intercom automations
• Responsible for the newsletter strategy
• Ongoing process optimization in the area of Customer Relations
• Regular reporting to the founder & CEO

Customer Success Lead

• Act as a trusted advisor and advocate for our customers, building strong relationships to ensure retention and high-quality service delivery.
• Manage the entire post-sale customer journey—from the initial onboarding phase to an established partnership.
• Collaborate with Sales to align on customer expectations, monitor account health to proactively prevent churn and manage escalations, and identify valuable upselling and cross-selling opportunities.
• Share direct customer feedback to continually improve our team processes.

Growth Customer Success Manager

• Plan and launch CRM campaigns across Email, SMS, and Push for Casino and Sportsbook;
• Manage the promo calendar, including bonuses, free bets, tournaments, and gamification;
• Drive player activation, retention, and reactivation;
• Build customer segments based on behavioural and transactional data;
• Run A/B tests to improve engagement, conversion, and retention;
• Track CRM performance and key metrics such as GGR, retention, and ARPU;
• Work with CRM automation tools such as Optimove, Smartico, Customer.io, or similar;
• Collaborate with Product teams on new GEO launches and product updates;
• Suggest improvements for CRM systems and processes;
• Take ownership of CRM processes and help them scale.

CRM Specialist

• Manage the customer lifecycle from day 1 through renewal.
• Ensure that our customers receive the highest level of service and support.
• Improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful.
• Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy.
• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
• Write and record educational and technical content for our knowledge base.

Customer Success Manager, German Speaking

• Own a portfolio of mid-market customers and be fully accountable for renewals and expansion
• Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness
• Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes
• Build and maintain clear account plans for priority customers
• Run structured renewal cycles, including pricing, scope, and procurement discussions
• Proactively identify upsell and expansion opportunities and drive them to close
• Run effective QBRs with clear narratives, outcomes, and next steps
• Translate complex security and compliance topics into business value
• Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot
• Create and improve playbooks, templates, and scalable CS processes

Mid-market Customer Success Manager, German Speaking

• Manage and grow customer relationships
• Own a portfolio of customer accounts, acting as the primary point of contact for strategic and operational matters.
• Build trusted relationships with key stakeholders across customer organisations, from operational teams through to senior decision-makers.
• Lead regular business reviews, programme discussions and growth conversations that strengthen long-term partnerships.
• Drive customer success and commercial growth
• Identify opportunities to expand customer programmes, increase product adoption and support commercial growth initiatives.
• Partner with internal teams to ensure customers are successfully onboarded, supported and positioned for long-term success.
• Monitor customer health, engagement and programme performance, proactively identifying risks and opportunities.
• Coordinate cross-functional delivery
• Act as the bridge between customers and internal teams including Product, Operations, Compliance, Risk and Commercial.
• Support the delivery of customer projects, product enhancements and programme changes.
• Help customers navigate scheme requirements, operational processes and regulatory considerations where appropriate.
• Provide strategic account management
• Develop account plans that align customer objectives with Enfuce's capabilities and growth strategy.
• Maintain a strong understanding of customer priorities, industry trends and competitive developments.
• Represent the voice of the customer internally and contribute to continuous improvement initiatives.

• In this role, you’ll partner with Ashby’s largest and most complex customers, focusing on driving product adoption, customer health, and long-term value.
• You’ll help shape how we support a diverse set of enterprise customers, from high-growth teams to public companies.
• You’ll develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.

Strategic Customer Success Manager

• Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
• Personally manage and expand our most strategic enterprise accounts
• Build automated health-score tracking systems
• Recruit, develop, and lead a world-class Customer Success team of 3 people
• Create scalable playbooks, KPIs, and reporting frameworks
• Turn client feedback into real intelligence for Product and Sales
• Drive measurable expansion revenue through strategic account management
• Prove that great Customer Success makes money — and own that number.

Head of Customer Success – SaaS

• Betreuung eines festen Kundenportfolios (B2C)
• Unterstützung bei rechtlichen Anliegen (keine Rechtsberatung erforderlich)
• Identifikation und Lösung von Problemen
• Proaktive Begleitung und Unterstützung unserer Kunden
• Beratung zu passenden Lösungen und Services
• Enge Zusammenarbeit mit unserem Legal- und Backoffice-Team

Customer Success Manager, B2C

• Guide installation and configuration of Witboost in the customer's environment, working alongside their platform team to tailor deployment architecture and resolve technical blockers
• Run onboarding and training sessions for platform teams and key stakeholders, ensuring they understand the platform's concepts, templates, policies, and capabilities
• Drive Playground and MVP phases to demonstrate value quickly and build internal champions within the customer's organization
• Own the Time to First User metric, proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows)
• Conduct regular check-ins (bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues
• Communicate new releases proactively, highlighting relevant features and running mini-demos to drive upgrade adoption
• Act as the voice of the customer internally — feeding real-world feedback, unmet needs and feature gaps to Product Management to shape the roadmap
• Spot expansion opportunities and flag them to Sales early, supporting renewal conversations with adoption data and business impact evidence
• Uncover root causes, not just requests — when a customer asks for a feature, dig for the underlying problem and bring the real insight back to Product

Senior Technical Success Manager

• Accountability & autonomy - own book outcomes end-to-end inside guardrails - run renewal-risk plans when signals surface
• Communication & collaboration - proactive updates - consistent agendas and follow-ups - align cross-functional DRIs early
• Customer outcomes - protect retention - drive adoption - meet engagement/QBR expectations
• Commercial impact - identify and progress opportunities with Sales - document consistently in SFDC + Vitally
• Complexity & problem solving - translate ambiguity into a plan - reduce rework through disciplined detail
• Operational excellence - Vitally hygiene as system of record - clean handovers
• AI fluency - uses AI to draft customer comms, summarize meetings/case context, and structure risk summaries; verifies facts and commitments; ships customer-ready outputs without added rework
• Multi-product coordination - manage dependencies at a high level so customers feel complexity is handled
• Team impact - visible contribution via customer-facing projects and informal mentoring

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