Head of Customer Success – SaaS

Haut.AI

Leading Customer Success operations for AI skincare solutions company. Overseeing strategic enterprise accounts and building a world-class team in the SaaS sector.

Posted 6/4/2026full-timeRemote • 🇪🇺 Anywhere in EuropeLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer success operationsonboardingadoptionrenewalsaccount managementhealth-score trackingKPI creationreporting frameworksrisk detectionautomation

Soft Skills

leadershipteam developmentstrategic thinkingclient feedback analysiscommunicationexecutive presencehands-on leadershipinterpersonal skillsproblem-solvingadaptability

Tools & Technologies

SaaSCRM systemscustomer health monitoring toolsreporting toolsanalytics platformsautomation softwareaccount management softwareproject management toolscollaboration toolsdata visualization tools

Industry Keywords

Customer Successenterprise accountsstrategic expansionmeasurable revenuecustomer experienceSaaSaccount managementcustomer retentionclient engagementperformance metrics

About the role

Key responsibilities & impact

Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
Personally manage and expand our most strategic enterprise accounts
Build automated health-score tracking systems
Recruit, develop, and lead a world-class Customer Success team of 3 people
Create scalable playbooks, KPIs, and reporting frameworks
Turn client feedback into real intelligence for Product and Sales
Drive measurable expansion revenue through strategic account management
Prove that great Customer Success makes money — and own that number.

Requirements

What you’ll need

6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team
A real track record with enterprise clients
Experience automating customer health monitoring and risk detection
A hands-on leadership style
Exceptional English and genuine executive presence.

Benefits

Comp & perks

Competitive base salary + a clear, transparent bonus structure
Fully remote, with flexibility across EU time zones
Paid time off
A company-issued laptop
A rare chance to build a CS function from the ground up
A collaborative, genuinely supportive team that ships
Direct impact on product and company growth
Room to grow at the intersection of AI, science, and beauty