Growth Customer Success Manager

Remote

Customer Success Manager, Growth overseeing customer relationships and journey at Remote. Collaborating with internal teams while focusing on retention and account growth.

Posted 7/9/2026full-timeRemote • 🇪🇺 Anywhere in EuropeMid-LevelSenior💰 $37,300 - $83,900 per yearWebsite

About the role

Key responsibilities & impact

Act as a trusted advisor and advocate for our customers, building strong relationships to ensure retention and high-quality service delivery.
Manage the entire post-sale customer journey—from the initial onboarding phase to an established partnership.
Collaborate with Sales to align on customer expectations, monitor account health to proactively prevent churn and manage escalations, and identify valuable upselling and cross-selling opportunities.
Share direct customer feedback to continually improve our team processes.

Requirements

What you’ll need

Demonstrated experience as a Customer Success manager.
Fluent written and spoken English, and well structured communication skills in speaking & writing.

Benefits

Comp & perks

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Well-Structured CommunicationCustomer Advocacy