Senior Technical Success Manager

Agile Lab

Customer Success Manager at Witboost guiding deployment and boosting customer value across Europe. Work closely with Product, Sales, and Engineering teams to enhance user experiences.

Posted 6/1/2026full-timeRemote • 🇪🇺 Anywhere in EuropeSenior💰 €70,000 - €90,000 per yearWebsite

Tech Stack

Tools & technologies

BigQueryCloudKubernetes

About the role

Key responsibilities & impact

Guide installation and configuration of Witboost in the customer's environment, working alongside their platform team to tailor deployment architecture and resolve technical blockers
Run onboarding and training sessions for platform teams and key stakeholders, ensuring they understand the platform's concepts, templates, policies, and capabilities
Drive Playground and MVP phases to demonstrate value quickly and build internal champions within the customer's organization
Own the Time to First User metric, proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows)
Conduct regular check-ins (bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues
Communicate new releases proactively, highlighting relevant features and running mini-demos to drive upgrade adoption
Act as the voice of the customer internally — feeding real-world feedback, unmet needs and feature gaps to Product Management to shape the roadmap
Spot expansion opportunities and flag them to Sales early, supporting renewal conversations with adoption data and business impact evidence
Uncover root causes, not just requests — when a customer asks for a feature, dig for the underlying problem and bring the real insight back to Product

Requirements

What you’ll need

6–10+ years in technology roles, with a strong background in data platforms, data engineering, or platform/infrastructure engineering
3+ years in a Customer Success, Solutions Engineering, or Technical Account Management role for enterprise software
Solid understanding of data platform architectures (cloud infrastructure, CI/CD, Kubernetes, data catalogs, governance tools)
Solid knowledge of data platforms (Databricks, Snowflake, BigQuery, Fabric, etc.)
Hands-on experience installing, configuring, and supporting enterprise software in customer environments
Experience guiding customers through onboarding, POCs/MVPs, and production readiness in enterprise settings
A track record of reducing time-to-value and driving measurable adoption
Fluent in English (German, French, or Italian are a strong plus)

Benefits

Comp & perks

Bonus: 10–15% (tied to customer adoption milestones, Time to First User, and retention/NPS)
Travel expenses covered
Flexible, international working environment

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Hard Skills & Tools

data engineeringplatform engineeringcloud infrastructureCI/CDKubernetesdata catalogsgovernance toolsenterprise software installationonboardingproduction readiness

Soft Skills

communicationcustomer advocacyproblem-solvingtrainingstakeholder engagementadoption trackingfeedback analysisrelationship buildingproactive supportdata-driven decision making