Agile Lab

Team Lead

• Coordinate team activities , priorities, and task ownership, ensuring effective delivery.
• Support troubleshooting, incident resolution, and escalations across microservices and distributed systems.
• Maintain and improve the reliability and performance of applications running on OpenShift.
• Contribute to monitoring, observability, alerting, and post-incident improvement actions.
• Identify opportunities to automate recurring activities and simplify operational processes.
• Work with customers and technical stakeholders to understand priorities and business impact.
• Promote accountability, collaboration, and engineering best practices within the team.

Support Team Lead

Customer Success Manager

• Guide installation and configuration of Witboost in the customer's environment, working alongside their platform team to tailor deployment architecture and resolve technical blockers
• Run onboarding and training sessions for platform teams and key stakeholders, ensuring they understand the platform's concepts, templates, policies, and capabilities
• Drive Playground and MVP phases to demonstrate value quickly and build internal champions within the customer's organization
• Own the Time to First User metric, proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows)
• Conduct regular check-ins (bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues
• Communicate new releases proactively, highlighting relevant features and running mini-demos to drive upgrade adoption
• Act as the voice of the customer internally — feeding real-world feedback, unmet needs and feature gaps to Product Management to shape the roadmap
• Spot expansion opportunities and flag them to Sales early, supporting renewal conversations with adoption data and business impact evidence
• Uncover root causes, not just requests — when a customer asks for a feature, dig for the underlying problem and bring the real insight back to Product

Support Team Lead

Senior Technical Success Manager