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About the role
Key responsibilities & impact- Manage the customer lifecycle from day 1 through renewal.
- Ensure that our customers receive the highest level of service and support.
- Improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful.
- Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy.
- Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
- Write and record educational and technical content for our knowledge base.
Requirements
What you’ll need- English (fluent) and German (C2)
- Great time management and organisational skills
- Excellent communication skills
- Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company
- Comfortable talking through basic technical concepts with a technical audience
- Proven track record of managing multiple concurrent projects
- Experience working with cross-functional teams (Sales, Support, Engineering, Product)
- Energetic and engaged with remote culture
- Nice-to-have: Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, Claude and Notion, Other languages, Entrepreneurial mindset
Benefits
Comp & perks- Remote Work: 100% remote work with a virtual office in Gather.
- Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market.
- Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
- Holidays: 26 days holiday + local public holidays.
- Health Insurance: Comprehensive health coverage.
- Development Budget: €1,000 annual personal development budget.
- Workspace Budget: Remote workspace budget and access to co-working spaces.
- Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
- Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
- Company Events: Company-wide events to build relationships and have some fun!
- Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successcustomer experienceaccount managementproject managementtechnical content writing
Soft Skills
time managementorganizational skillscommunication skillscross-functional collaborationenergetic engagement