Strategic Customer Success Manager

Ashby

Strategic Customer Success Manager partnering with EMEA's enterprise clients to drive product adoption and customer health. Shape support for diverse, complex customers ensuring hiring excellence.

Posted 6/7/2026full-timeRemote • 🇪🇺 Anywhere in EuropeMid-LevelSenior💰 €105,000 - €125,000 per yearWebsite

About the role

Key responsibilities & impact

In this role, you’ll partner with Ashby’s largest and most complex customers, focusing on driving product adoption, customer health, and long-term value.
You’ll help shape how we support a diverse set of enterprise customers, from high-growth teams to public companies.
You’ll develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.

Requirements

What you’ll need

You have a strong track record of customer success experience in B2B SaaS (at least five years), supporting enterprise customers on complex, configurable products, and driving enablement that improves product adoption and long-term customer outcomes.
You're excited to own a strategic book of enterprise customers ~20 strategic customers, exceeding $2m in total ARR. You consistently improve the quality of strategic partnerships through multi-threaded relationships and proactive ownership of customer health.
You have experience working closely with cross-functional partners across Sales, Product, Support, and Operations, aligning communication across stakeholder groups to deliver cohesive customer outcomes.
You love becoming a product and industry expert. You create ‘Ah ha!’ moments by tailoring configuration, driving product adoption, and crafting training to address a customer’s specific challenges so they achieve their intended business outcomes.
You’ve worked with technically complex products and show strong curiosity to explore details and understand how things work, enabling you to anticipate risk patterns and proactively support customers through evolving workflows and requirements.

Benefits

Comp & perks

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US*.* We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
Private medical insurance, dependent on your region

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaSproduct adoptioncustomer successconfigurationtrainingrisk managementworkflow optimization

Soft Skills

customer health managementstrategic partnershipcross-functional collaborationcommunicationproactive ownershipproblem-solvingcuriosity