Mid-market Customer Success Manager, German Speaking

Secfix

Mid-Market Customer Success Manager managing DACH region accounts for Secfix. Focused on renewals, expansions, and delivering customer outcomes in compliance automation.

Posted 6/22/2026full-timeRemote • 🇪🇺 Anywhere in EuropeMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of mid-market customers and be fully accountable for renewals and expansion
Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness
Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes
Build and maintain clear account plans for priority customers
Run structured renewal cycles, including pricing, scope, and procurement discussions
Proactively identify upsell and expansion opportunities and drive them to close
Run effective QBRs with clear narratives, outcomes, and next steps
Translate complex security and compliance topics into business value
Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot
Create and improve playbooks, templates, and scalable CS processes

Requirements

What you’ll need

4+ years of experience as a Customer Success Manager in a B2B SaaS company, ideally between seed and series B stage
Proven ownership of renewals and expansion, not just relationship management
Track record of delivering strong Net Revenue Retention in mid-market or upmarket accounts
Comfortable managing longer cycles, complex stakeholders, and high expectations
Confident handling tough renewal and commercial conversations
Strong commercial mindset: you think about expansion in every customer interaction
Able to communicate complex topics clearly in German (C2) and English
Highly structured and process-driven, even in fast-moving environments
Comfortable operating with autonomy and ambiguity in an early-stage company

Benefits

Comp & perks

Remote Work: 100% remote work with a virtual office in Gather.
Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab.
Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
Development Budget: €1,000 annual personal development budget.
Home office Budget: Home office budget and access to co-working spaces.
Holidays: 26 days holiday + local public holidays.
Health Insurance: Comprehensive health coverage.
Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
Company Events: Company-wide events to build relationships and have some fun!
Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

ATS Keywords

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Hard Skills & Tools

customer success managementrenewals managementexpansion strategiescompliance frameworksaudit readinessaccount planningQBRsNet Revenue RetentionB2B SaaSplaybook creation

Soft Skills

communicationrelationship managementcommercial mindsetstructured thinkingprocess-drivenautonomyhandling ambiguitystakeholder managementnegotiationproblem-solving